Ellisland House Hotel

19 Racecourse Road, Ayr, United Kingdom, KA7 2TD
Restaurant info
Opening Information

Open daily from 9am till late.

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outdoor Seating
  • Families and Children Welcome
  • Weddings and Other Private Parties Catered for
  • Gluten Free Available
  • Children's Menu available
  • Buffets, Business Meetings, Functions catered for
  • Bar
  • Accommodation
Menus

About Ellisland House Hotel

The stylish restaurant, with its own comfortable coffee lounge, is elegantly decorated but with a contemporary twist. The lounge and restaurant offer morning coffee with cakes and scones, breakfasts, lunches, afternoon teas and dinner, including the ever popular Early Bird Menu as well as our famous Sunday Carvery.

Cuisine: British
Dress Code: Casual
Price point:
£ £ £ £ £

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70
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1 Star:
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Visited On Thursday, 19 March 2020

Although the restaurant was quiet we still had a very enjoyable visit. Food, drink and service was excellent. Will definitely visit it again in the future.

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Visited On Saturday, 14 March 2020

Food was amazing, staff were friendly and attentive! Will definitely be eating out at Ellisland again.

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Visited On Thursday, 12 March 2020

Lovely greeting by staff - delicious food in comfortable surroundings

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Visited On Wednesday, 04 March 2020

We tried to book your other hotel Brig O Doon but they were fully booked - I’m rather glad they were! The food is outstanding, the service was very pleasant and welcoming I would not hesitate in recommending your hotel to anyone. Thank you for the experience

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Visited On Saturday, 29 February 2020

This was a 90th birthday meal for my mum, with 16 guests. Food and service were good and the ambience of the room was extremely pleasant.

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Visited On Sunday, 01 March 2020

Fabulous

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Visited On Saturday, 22 February 2020

Excellent meal and service.

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Visited On Friday, 21 February 2020

We had a very enjoyable evening in February.

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Visited On Friday, 14 February 2020

Staff were superb.

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Visited On Sunday, 09 February 2020

Carvery good as always. Nice choice of specials. No complaints about anything.

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Visited On Thursday, 30 January 2020

Beautiful meal and very welcoming atmosphere

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Visited On Monday, 13 January 2020

Lovely visit. Nice staff.

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Visited On Sunday, 12 January 2020

We are regulars at Ellisland on a Sunday evening. We enjoy eating here with its excellent food and friendly staff. The only negative feedback I have re Sunday night was I thought the roast beef from the special menu was an extremely small portion.

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Visited On Thursday, 02 January 2020

Not very nice staff as if it was a bother to them hence didn’t leave tip. Food was average not the usual Costley standard.

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Visited On Thursday, 02 January 2020

Fabulous food in a beautiful setting. We always visit when we are in Ayr and I recommend Ellisland to my friends. The food is wonderful.

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Visited On Wednesday, 01 January 2020

Went on 1st January. Had some issues so wasn’t very impressed. We had to ask for our coats to be taken from us. Table wasn’t set right. They didn’t light the candle and the music system wasn’t working right so played for a few minutes then went off and this continued the whole time we were there. Prawn cocktail was a disaster and had to ask for the way it had been described on the menu. They failed with that too. The lettuce they put on my plate was what I would put in the bin as it was all discoloured. No advocado as was supposed to be on the plate and the sauce was non existent. I would have liked to have sent it back again but not easy when you’re in company. I did phone the hotel the next day to complain to the hotel manager. My husband was paying for our family to enjoy a meal all together on New Year’s Day. Not exactly what you expect in a hotel of this standard. In

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Visited On Saturday, 28 December 2019

Good food and service

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Visited On Sunday, 29 December 2019

The staff were very helpful, especially one who got me a cushion for my seat as my back was sore. The seats in the dining room didn't give me enough support. Unfortunately I didn't get his name.

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Visited On Saturday, 28 December 2019

Lovely home cooked food served by friendly attentive staff! Will visit again

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Visited On Sunday, 15 December 2019

The service we received from the young lady in charge was superb. We really enjoyed our evening - was a meal for our daughter’s 21st. Food was delicious and prompt and the young man serving us was lovely! His service was delightful!

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Visited On Sunday, 24 November 2019

The service and hospitlity given by all staff to ourselves and twenty guests was excellent and appreciated by all especially one guest who is very difficult to please.

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Visited On Sunday, 24 November 2019

We would love an option for gluten free beer.

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Visited On Monday, 18 November 2019

A first class lunch.

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Visited On Saturday, 09 November 2019

The atmosphere and service was excellent and the food was also special. Couldn't have been better.

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Visited On Sunday, 03 November 2019

We had a booking for Sunday lunch for 4 of us, the first issue was how close the tables were, I was wedged in by the chair at the side of me and we could all hear the conversations around us. We then had to wait for drinks order to be taken and eventually our food order was taken, after 40mins we received our starters, we only had two so I have no idea the cause of delay! The main course then took 50 mins to be brought out and this was after tracking down a member of waiting staff, they seemed to be thin on ground, two of us were having carvery so again only 2 meals had to be plated but one of those was actually cold and had to be returned. The carvery didn’t look very inviting with the meat looking very dry and the vegetables the same and was very disappointing. At no time did anyone come near to ask if everything was satisfactory or if we needed anything else. We tried hard to get a bill from someone so eventually went to desk to pay, by this point our Sunday lunch had been well and truly ruined. I was so angry I asked to speak to a manager or someone in charge. A lady then arrived and her first words were is there a problem, I then explained about the issues especially regarding poor service to this she replied ‘what do you expect me to do about that I’m through front of house and can’t be expected to be everywhere” I was shocked at this response from a member of staff within a high class chain of hotels, I was also told that they didn’t have a manager employed at ellisland at moment to which I replied that the customers should not be caught up in the companies problems but should be getting a decent level of service when paying for care and attention. When I said I wouldn’t ever be back she then reduced the bill and hoped that we would take this as a one off, I have never complained in any restaurant before and we eat out regularly but felt so strong about our lunch being ruined and we weren’t the only ones, that I had to. I also asked for my complaint to be made known at head office and as they had both my email address and telephone number I would expect a response, but as yet nothing. This is certainly a disappointing decline within this hotel

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