Dinner : 18.00-22.00 (everyday)
- Disabled Access
About Elements restaurant
Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or in our bar overlooking the Rose Garden & lake Wakatipu from 6pm daily.
7 of us stayed at the Novotel Hotel for a staff Xmas function for a weekend. We booked several weeks in advance to dine at Elements restaurant in the hotel for the Saturday night. I received a confirmation message 24 hours prior to our booking. We arrived at the restaurant and not only was there no booking, the restaurant was full and the staff were going to cobble together 2 tables to seat us in the foyer. Very very disappointed in the whole experience and we declined the offer to perch in the foyer with an uncomfortable setting and left the hotel to find dinner elsewhere. What is the point of having a booking system if it doesn’t work?
Dear Jane, I am sorry to hear about your experience at Elements. Please accept my apologies for not meeting your expectations and the inconvenience caused. Our restaurant team made an error and the booking was not communicated to the service team. There was a large group dining in the restaurant and the best available space at the time was at the Elements Bar however I totally understand that it was different than what you had expected. We would love to have you back for dinner when you are traveling to Queenstown and offer some of the excellent dishes we have on the menu using the local produce. I would be more than happy to look personally into it. Please do not hesitate to contact me on [email protected] Sincerely, Prasheel Churi Executive Assistant Manager Elements Restaurant, Novotel Queenstown Lakeside
We had a great meal. Thank you.