Available through our European and All-Inclusive plans
Located in the mezzanine
Open: 6:00 pm to 10:30 pm
- Disabled Access
- Families and Children Welcome
About El Alcazar - Italian Cuisine
Satisfy your cravings for Italian with our elegant cuisine and a la carte menu.
Femicidades tienen un excelente servicio al cliente !
Ruben, as always, was a wonderful and attentive waiter. We enjoyed his singing and especially the Spanish coffee he prepared right at the table for us
Changes in Captain, but nothing has changed. Good food, good service and a good night.
Good food good service what more can a person ask for as you see the sky line change at sunset.
The pork was excellent especially the gravy/sauce. Mash potaoes were fresh and good. Butter was weird. We got a plate of melted butter?? Be great if they just took it out before hand to soften up. Service was great with the exception of STRAWS.They have stopped offering straws??? Small children who need straws will need to bring their own. My wife likes straws with her drink. If you want a mixed drink then stir it using a spoon, fork, knife or your finger if you want to mix it. Have never seen this anywhere in world travels. This will be a challenger for drinks like Sangrias that they pour in layers to make it look nice., but stir before drinkinig.
We requestedf Francisco as our waiter when we made the online reservation. If the requests are going to be ignored then remove that ability from the reservation system, otherwise READ all requests. If the request cannot be fulfilled, let us know via phone or email prior to our arrival for dinner.
El Jefe Giovanni runs a great ship here. Service, food and the over all experience make this one of Mazatlán's premiere eateries! Mucho Gusto!
Giovanni has a good staff. It does seem to matter who the waiter is the service is always attentive and accurate. The food is also very good. A delightful place to have dinner.
The food was very good. My only concern is that I cannot get a rare steak...but if you like yours we’ll done, you’ll be pleased! The waiter was very gracious!
Good service and good food what more can anyone ask for. Still missing the cheese tray since other El Cid restaurants still have them. Was nice not having to listen to the new piano player.
Captain Giovanni always makes everyone feel welcomed. He checks on all tables throughout the night while also making sure people are greeted at the door. All of the staff is great. The food is still top of the line for El Cid. No matter which waiter we get the service is consistently great. The only thing is the cheese tray was missing last night, but the bread was there????
The very best
Thank you Giovanni and staff! We always have a wonderful evening at Alcazar......good food...good people. See you all in July!
The waiters are friendly and when you come through the front door you are greeted with a smile.
The food was good, nicely presented but a little on the bland side. Our waiter, Ruben, was very good with prompt service of drinks and food, including a special dessert drink.
The deserts were especially delicious.
The food and service were amazing!
Although we are AI, I would prefer a bill to allow me to tip on my hotel tab. Prefer not to have to carry cash.
The salad/antipasta bar is a wonderful addition!! We do think there should be a few more food selections on the menu however! It is boring after three visits because selection is too limited. Thank you for nice wine selection!! A wonderful upgrade!! And it is always so friendly with Giovanni and service is impeccable!! Thank you!
Manager Giovanni was very rude and unprofessional. Thankfully his boss will be having a word or two with him about his poor job performance. He set the tone for the rest of the staff to follow his negativity towards us-our entire dining experience was ruined! We will NEVER return! We will tell as many people as we can about our horrible experience!
The food and service were very good. Accessibility for those with mobility issues is a challenge.
An exceptional experience.
This was the first night we dined here this year. El Alcazar has always been mediocre, but what a delightful surprise to find a delicious anti pasta /salad bar, attentitive service, and our friend Giovanni! El Alcazar soared to first place in our choices this year. Also, your wine selection has improved immensely and you should be commended for this decision. Thank you!
Excellent venue and a great place to dine in the El Cid Group. Excellent menu and impeccable service.
We loved it and can't wait to go back...thanks for the very friendly service