Available through our European and All-Inclusive plans
Located in the mezzanine
Open: 6:00 pm to 10:30 pm
- Disabled Access
- Families and Children Welcome
About El Alcazar - Italian Cuisine
Satisfy your cravings for Italian with our elegant cuisine and a la carte menu.
Los tiempos de preparación de los alimentos o de atención del mesero eran muy largos . Adicional en todos los restaurantes siempre faltaba algo del menú llame se plato de la carta, postre, bebida. Creó deberían ser más bastos de la comida como lo es en Puerto Morelos
Wow, amazing experience in this place, awesome food & service, we are very thankfully
Pasta was poorly cooked. Salad Bar/Antipasta was a disappointment. Service was terrible. I tried for 20 minutes to flag down anyone for a check when we completed our mean and was ignored by all. Finally went to the receptionist to pay.
We had a wonderful meal.
Food was delicious and the portions were perfect.
Excelente trato por parte del personal, la comida muy rica, el ambiente es súper agradable, las instalaciones son bonitas y limpias.
As usual, Francesco our waiter was a delight. He took care of our every need or want. The pianist needs to play softer music for dinning environment.
Our waiter, Francesco, was most attentive, cordial, and friendly. We always request Francesco when we dine at Alcazar.
The manager, Raul, continually greets and asks guests if the are satisfied with their meals and service. Raul is the first manager that we have met at Alcazar in the ten years that my wife and I have been coming to Mazatlan. The piano player needs to soften his music.
Great food and our waiter Francisco did a great job. Thanks!
Our waiter, Francisco, was attentive, friendly, and courteous. The food and wine were superb.
Our waiter, Francisco, Is the most attentive waiter at any El Cid restaurant.
Mejorar el ambiente
Restaurant was quite good. Food (spaghetti) was good. We were on all inclusive plan so did not have to pay. Would go back again.
Food was excellent and the staff and atmosphere were exceptional. The manager was very attentive to my family and their needs.
El mesero fue muy despota al principio , luego cambió. Necesitan advertirle que se deben al cliente y si cada uno pregunta casi lo mismo , es su deber volver a explicar con paciencia y sin desesperarse.
Needed more Italian spices: garlic and basil
Una Cena muy exquicita , excelente servicio....
Femicidades tienen un excelente servicio al cliente !
Ruben, as always, was a wonderful and attentive waiter. We enjoyed his singing and especially the Spanish coffee he prepared right at the table for us
Changes in Captain, but nothing has changed. Good food, good service and a good night.
Good food good service what more can a person ask for as you see the sky line change at sunset.
The pork was excellent especially the gravy/sauce. Mash potaoes were fresh and good. Butter was weird. We got a plate of melted butter?? Be great if they just took it out before hand to soften up. Service was great with the exception of STRAWS.They have stopped offering straws??? Small children who need straws will need to bring their own. My wife likes straws with her drink. If you want a mixed drink then stir it using a spoon, fork, knife or your finger if you want to mix it. Have never seen this anywhere in world travels. This will be a challenger for drinks like Sangrias that they pour in layers to make it look nice., but stir before drinkinig.
We requestedf Francisco as our waiter when we made the online reservation. If the requests are going to be ignored then remove that ability from the reservation system, otherwise READ all requests. If the request cannot be fulfilled, let us know via phone or email prior to our arrival for dinner.
El Jefe Giovanni runs a great ship here. Service, food and the over all experience make this one of Mazatlán's premiere eateries! Mucho Gusto!