Available through our European and All-Inclusive plans
Located in the mezzanine
Open: 6:00 pm to 10:30 pm
- Disabled Access
- Families and Children Welcome
About El Alcazar - Italian Cuisine
Satisfy your cravings for Italian with our elegant cuisine and a la carte menu.
Piano is back and a little loud, but OK. Karla is one of the hardest working Captains you have. It does not matter if she is at Alcazar or is working in La Concha she is always hands on with her staff to make sure things are going well. She is not scared to get her hands dirty. The food was good as always as was the service was fine. Thank you for the "knife" it was a pleasant surprise.
Mediocre. Dessert ice cream was freezer burned. Rib eye steak was of lower quality. House wine was nice. Salad bar was good. Service was slow.
The best restaurant at El Cid Castilla! Great service, entertainment, food & drink! Wish all the restaurants at El Cid have this happy & efficient service!
Luis did a great presentation of the Mexican coffee. He was friendly & accurate in the meal
The pork this year is different than before. The sauce is gone and the meat was dry. Alcazar used to have the greatest steak knives at El Cid - they are gone now. They wear heavy and sharp.
Excellent food, service & atmosphere! There was one waiter who sang in Italian—he had a beautiful voice. Also, we requested and received Spanish coffee for our enjoyment & dessert!
We are Millionarios (black bands), and would like to leave the tip with the waiter and NOT WAIT for the check. We are All-Inclusive so don’t care how much everything costs!! And, why didn’t the Mexican national family next to us not have to wait for a check.... plus they didn’t leave a tip?!
We continue to look for more variety in the wine selection. However, the Malbec is always good! Cande is an excellent waiter!
Candy was great as usual Food was excellent Atmosphere was terriffic Enjoyed very much Jim
Waiter understood basic English but did not understand that we wanted to order desserts & coffees. I had to get his attention after waiting for him to take another group’s dinner orders. He just assumed we were done for the night!
4 items on my bill that we did not have. No salmon yet charged for 2 orders and 2 antipasto which we did not have. Yes it zeros out on bracelet but I do not expect to be charged for items I never had
Service was good, antipasto, salad bar is great. We are gluten free and choices are more limited than we like for entrees. We are not fond of the gluten free pasta. Dessert option that we enjoyed often in Italy was fruit & cheese plate. Or fresh fruit cut up and drizzled with cream slightly sweetened with either sugar or a small amount of Amaretto. Strawberries, pineapple, or melon would work well for this type of dessert. In Italy we once had strawberries cut, drizzled with the sweetened cream served in a large brandy glass. Looked lovely. Tasted great.
Hola buen día, Les comparto mis comentarios sobre mi experiencia con ustedes. El lugar me pareció agradable, un tanto tranquilo pero muy relajado. Mi platillo excelente muchas felicidades y las bebidas riquísimas así como la barra de ensaladas. Solo me dejo un poco mal sabor de boca por parte del mesero, lo sentí un poco arrogante y de carácter un poco airado. El resto todo muy bien.
Most consistent restaurant at El Cid. We had some friends come in late, but staff adjusted and made everyone feel welcomed. Thank you Karla and staff.
1. Food is no even close to "Italian"-Not even Parmesan cheese on top of the lasagna !!! It is just a "meat pie". carpaccio-- not even a dressing on top. etc, etc 2. Funeral home has a better atmosphere-- not even a speaker " piped" music. 3. The only possibility- Ruben has no time because not enough of waiters or bad system or method or something !!! 4 Poor Capt Carla is tripling herself to help, but can not do it all !!! 5 Sorry, but something is definitely wrong, someplace, and it is a "low season" !!!
One of the best meals we have ever had at El Cid properties. The Salmon was so good that we actually sought out the Chef and tipped him too.
Food, although presented nicely is mediocre in taste. I would not go back even tho it was free as part of our all inclusive.
The best restaraunt at El Cid - Good food and good service. Karla does a great job with her staff.
Our server, Luis, was practically perfect. Polite, attentive, and tolerated my imperfect Spanish. So altogether, just great.
Todo estuvo muy rico, pero el trato hacia el cliente fue excelente Sigan así Felicitaciones
Karla & have staff are top notch. Rubin does great with singing.
Our waiter was attentive and provided great service. The a capella singing was wonderful. The food was delicious. We enjoyed the appetizer / salad bar.
Excelente servicio, comida deliciosa y ambiente 👌
Muy buen servicio y la comida deliciosa!
Buena comida, excelente atencion