Mon to Sun: Lunch - 12:00 pm to 2:30 pm, Afternoon Tea - 3:00 pm to 5:30 pm, Drinks & Tapas - 6:00 pm to 12:00 am
- Disabled Access
- Free WiFi
- Families and Children Welcome
About Crossroads Bar
Swissôtel Merchant Court, Singapore’s resident lobby bar, Crossroads Bar is back after a spanking new revamp, joining a wave of hotel bars reclaiming the grand tradition of fine bartending and hospitality. The high-ceilinged space, with a majestic crystal chandelier dominating a room done up with subtle wood and marble accents, is a beautiful place to relax with well-crafted cocktails and Asian-inspired nibbles.
Expect lots of signature bespoke cocktails ingeniously concocted with house-made syrups and sodas, local spices and fruits, and herbs from the hotel's garden. Bites here are courtesy of the hotel's exquisite kitchen team, and include a range of Asian-style tapas and tea-time snacks.
Smart, modern, and sophisticated, with a touch of old world glamour and hospitality, Crossroads Bar offers a quiet and refined getaway from the bustling city outside.
We were seated in a corner which we liked but was difficult to get the attention of service staff. My friend's request to change the type of tea was not acceded to & was told that she had to pay for the new pot - felt it was a bit too strict considering the Hokkaido Autumn tea set we had was $49 per pax - should be allowed to have a change of tea type at this price. Whilst the food was pretty good, I used the AccorPlus discount but if I couldn't use it, I would consider the pricing as too steep for the quality/quantity of food although the ambience is lovely and the service was good (aside from the comment above).
Cakes can be less sweet. Normal dining tables instead of coffee tables would be more comfortable for dining.
For the sandwich, the toast was too dry. The Vanilla Castella Cake was a great disappointment. It was hard and dry. There was a lack of serving crew. Most of the time there was only one lady managing the bar. Hence It was not as easy to request for service. We actually had to walk to the counter bar area to ask for tea refills and for bill.
The floor is pretty dirty. There were clumps of hair, bits of paper and such on the floor of the corner seats where we were first assigned. The subsequent seats were cleaner but we could still spot dried grass/ leaves and bits of paper/ tissues on the floor. Do a better job in vacuuming the floor and keep the area clean, esp when food and beverage are being served
Believe that the air conditioning wasn't working, this the placement of stand fans throughout the bar (which is fine by me actually). Ordered the Hokkaido High Tea special during my visit, food wise it's nice, although personally felt that the sweet desserts were way too sweet, thus becoming too overwhelming to the taste palate. Perhaps having more savory items versus sweet items in the high tea would have balanced it out. Service wise, due to the placement of where we were seated, getting the attention of the service staff was difficult. Had to walk out to the front counter to get the attention of the service staff. Service staff wasn't well aware of the reservations made under Table Plus either. Overall a decent experience, but felt it could have been better.
Bar was a really nice modern space, not too packed, was perfect for a quick business meeting in the late afternoon. Service was a bit less attentive than I expected, we had to constantly chase and flag down someone to bring us the menu and to order. Prices are above average, but expected for a hotel, I suppose. Would come back for the convenience of location for a business meeting (ie on company expense), but not for social gatherings with friends.
Extraordinary service :-)
first, the place is very humid. the air con is not working and its very stuffy and hot. second, the staff aren't attentive even though there isn't much customers during high tea period. we paid for service charge but the service is almost non existent. the staff are all busy talking to themselves. we have to walk to the counter to get their attention. at times, all staff are no where to be seen. third, the food was alright. most of them are too sweet. based on the quality and quantity, definitely not worth the price.
Service staff waved me off to signal that she will come back but did not. Body language did feel like she was brushing me off.
To be honest- this was probably one of the worst places I’ve ever been to in-terms of service (and this includes cheaper eat outs and obviously plenty of other 5 star hotels in the same league as the swissotel chain of hotels) Negative feedback.. 1) upon arrival we waited at the front of the restaurant and no one came to get us seated even though all three waitresses could clearly see us standing there. We had reserved a table and the sign did ask to wait to get seated. Eventually I had to go up to the bar and ask for a table. 2) even though a booking was made earlier in the day, there was no records of it on the system; fortunately there was ample space so a table was sorted out easily enough. 3) a traditional English high tea was served up on a wooden chopping board; whilst the local Singaporean high tea spead was served up on a 3 tiered cake stand?! A little strange but could we could definitely let that slide. 4) upon bringing items to the table, the waitresses asked us to move plates and cutlery around on the table & out of the way for them to bring more things. (Now I’m no snob nor expert- but this was the strangest feeling being in a 5 Star hotel environment and being directed to do things; as even the most simpler eats around Singapore are much more attentive and helpful when it comes to service) 5) the waitresses ended up bringing wrong items to the table twice and entirely forgot 2 pots of tea. Evidently not the most service oriented and attentive lobby bar in Singapore in terms of service. But on a high note- the food spread was good and was certainly a value for money. In addition, the bar was done up well and was a quiet and comfortable setting for high tea.
Having an online booking system is good and convenient. However it can sometimes have lapses and in my experience my reservation did not appear on the list when we turned up. So maybe this could be better. Consolation was that the staff were very professional and extremely helpful.
I booked online but there was no reservation for me when I reached there. It was a very long wait for the food. While the food was nice, it will be much better if we can given another cup of drink. It was a pleasant surprise that we are given a bottle of perfume as a mother day gift.
Aircon is spoilt, the restaurant is badly understaffed with 1 staff to serve everyone. We had to wait for 10-20 minutes before the staff has time to take our order. Food is decent, we had the straits Chinese high tea set.
Service was extremely slow and inattentive to guests. Unlikely to return/recommend the high tea or bar to friends (I live in Singapore).