Lunch served between 12 pm and 5 pm in the Cocktail Bar
Evening meal served from 6 pm to 8:30 pm in the tranquil Copper Beech Restaurant
- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About Copper Beech Restaurant at Hetland Hall Hotel
Elegant country house set amidst 18 acres of private parkland with its sweeping views over the Solway Firth towards the mountains of the Lake District. Situated just outside Dumfries and 15 minutes from Gretna Green
Dinner was great as per my above rating. Break was not so good. Staff were a little 'busy'. My main moan was the toaster, which was not set at all. The bread put in by people in front was not at all toasted & they left without toast! Despite the sign & after a moments observation, I set the m/c. From then on we had proper toast. It may have been fiddled with but, is it not possible to set the m/c @ start of service & set it such that it cannot be altered? Also we asked each for poached eggs on toast to be told that we would need to get our own toast. How do we put the eggs on to the toast without breaking them? Another m/c would speed up the process so that we stand a slim chance of all of the meal being eaten hot as the food was good. Thanks, Ian. See you @ Hogmanay!
A second visit to this wonderful hotel, and Wow what a transformation! We loved the place first time around, but this time above and beyond all expectations. Looking forward to a third visit when the upgrade is completed, can't wait.
Dinner was very much enjoyed by both of us. The burgher being as good as I have eaten. Breakfast was also very good. Let down by there being only one toaster which was not well set/adjusted to the point of the bread needing to be passed twice through it. This caused a bit of waiting time while the food cooled down! My only grumble in an otherwise very enjoyable stay. Thanks Ian & see you next month.
Lovely location and upgrading of Hotel is a work in progress which didn't interfere with our stay. The upgrading already done is excellent.
Stay was Fri to Monday, Lovely Hotel, very clean, bed was really comfy, friendly staff,food was fab apart from the tough beef on Sunday night and the hard poached eggs the following morning! Would certainly stay again.
I asked the waiter to "dust" the top of the event cardholder as I was looking at it while eating - obviously been missed whilst cleaning. Otherwise, very satisfactory.
Very poor. Food was acceptable rather than good. Thai curry was undercooked with vegetables almost raw. Wrong side dish delivered, we asked for the correct one which arrived 10 minutes later after we'd finished our meal. No apologies for the wrong dish.The young women waitressing were mostly polite and tried their best but not really trained to deal with queries and problems and there was no sense of management or anyone with overall responsibility for customers.
Excellent food great presentation but a little too much on the plarr
Full marks on everything . Big thumbs up keep up the good work .
We weren’t given a drinks menu when we were seated, when we asked we were advised there was only a wine list (which we wanted) and still didn’t receive, I ended up ordering without it. The food menu was excellent with lots to choose from and the food quality and portions were great. We had asked for fries as a side but these were received as a substitute for our mash and we were still charged for them as an extra but we asked for mash as we had wanted both. The staff were stressed as the venue was full and there was also a prom that night but they did their best to provide a friendly efficient service. Overall we really enjoyed our experience and would return if not just to eat the braised beef, this was cooked to perfection.
On a very busy night for Hetland Hall, Bryce who was in charge of the restaurant informed us on arrival that the service maybe a bit slow, it was good to have this communication up front. The outcome was that there was very little delay if any. Bryce was excellent on handling what could have been a difficult evening for the restaurant.
Our whole Experiance this week was excellant.Once the the hotel refurbishments are finished it will be stunning.The food was really good.The only constructive critism that I have is the breakfast table,not enough fresh fruit cut,yogurts ,breads, and bowls not replenished enough.I would be really disappointed if I was not having a cooked breakfast, not enough of a selection.The table needs to look more inviting.If improvements are made here I would give 5 stars. Thankyou for a lovely few days.
Staff were lovely, so pleasant,helpful, efficient, I'd say they had exactly the right manner for their guests. The food was delicious, perfectly prepared and presented and there is a very good choice on the menu. Setting is ideal, the wedding area was beautiful and the decor was original and very attractive. Loved the dining room, very smart. Our room was beautiful, very spacious and thoughtfully designed. (Was roasting at night though as many hotels are, but we were brought a fan . Very attentive and helpful staff. A perfect wee find and we'll definitely go back. I am sure this place is going to be a great success.
We came for our anniversary and upgraded to the penthouse. The room was great with nice views over the gardens. The food was excellent. The staff were very helpful and Kelly on reception helped us out when booking another stay for later in the year. Overall very happy with the hotel and staff. Looking forward to our return visit.
A lovely overnight stay and would definitely come back to explore this beautiful part of the country. Staff were really helpful and friendly. Food was excellent although a little more choice for vegan guests would enhance the restaurant. Rooms was beautifully refurbished.
Nice place to stay some confusion at reception, a few lengthy delays for staff to appear for service at the bar !! Lovely newly refurbished room nice food friendly staff. All in all a hotel in transition which seems to be going in the rite direction which was reflected in the price of our stay.
The food was good, the scones were brilliant and beautiful as they were still warm. I did feel that some of the traybakes on the afternoon tea were shop bought, they didn't taste home made. For the money and being a hotel, I would have expected home made. We had booked for 2pm for the afternoon tea, but I did feel service was quite slow, however the staff were very helpful and friendly when we did deal with them. It was very quiet so there wasn't much atmosphere and I did find the restaurant cold - I would go again to give it another try, but I'd be taking a cardigan!
We had a lovely evening. Thank you
The service was so friendly and welcoming. The waitresses couldn't have been anymore attentive and it was a lovely experience. The food was imaginative and presented well. The house wine was very nice too. We also took a sneaky look at the Function Room. A beautiful light room with gallery window. Perfect for any occasion.
The only reason to mark atmosphere as a 4 star was due to the refurbishment work being carried out in the hotel, however we were aware of this when booking. The food and staff were excellent
Great food and service , all very helpful, can't fault a thing , and lovely to see Hetland getting some tlc, the place is looking fab so far
Fabric of buildings s poor RAD have their work cut out renovating this hotel however given what has been achieved at the Shawlands I will return
Food was faultless. Staff were lovely, and working hard under difficult circumstances I think. Not very organised. Even though, table was booked the week before because we were staying there, no table was ready and laid for us. Either Saturday or Sunday. Ended up eating in the bar on Sunday evening.
Bit disappointed there wasn't a separate menu for the bar if after 5pm.
Food, service and setting all 5*.