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Coal Grill and Bar Exeter

18 Bedford Street, Exeter, United Kingdom, EX1 1GJ
Restaurant info
Opening Information

Open from 11am for breakfast Sun-Fri, 11am on Saturdays
Closing 11pm Mon - Thurs, Midnight Fri & Sat and 10pm Sunday

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
  • Event Space

About Coal Grill and Bar Exeter

You can’t miss us - a smart city centre restaurant on a prominent
corner of Princesshay’s main piazza. Over two floors, you can enjoy views of the
cathedral and relax in our very busy cocktail bar.
The outside seating area is open all year round.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Description
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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
39
4 Stars:
22
3 Stars:
14
2 Stars:
8
1 Star:
5
Visited On Thursday, 14 February 2019

We came in on Valentine’s Day and was placed by the door which unfortunately made the visit quite cold but nothing major, when we had our mains my steak was perfect but my partner asked for his medium rare and it was almost raw, very thick and chewy. In the end he didn’t eat anything but the mushrooms so seemed a shame to pay £25 for a starter, mushrooms and half a desert. Service was great though, can’t fault the staff and left a tip

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Visited On Thursday, 14 February 2019

Always really lovely staff and great cocktails! I'm excited to go back and try out some of the new burgers!

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Visited On Wednesday, 06 February 2019

Very happy had great time and had karaoke to help with the atmosphere

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Visited On Sunday, 03 February 2019

Fab service and very easy to book

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Visited On Friday, 25 January 2019

Great food

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Visited On Wednesday, 23 January 2019

We chose Coal for our daughters 21st birthday. The whole evening was fantastic, with great food and drink. Our waiter Atul could not do enough for us and made the whole evening perfect. Would recommend Coal to friends and family.

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Visited On Saturday, 12 January 2019

The restaurant was rather draughty

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Restaurant Response

Hi Drea, thank you for your feedback. We hope to see you again soon!

Responded On Monday, 14 January 2019
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Visited On Saturday, 05 January 2019

Waitress was lovely. However first of all, the heating was down, which I understand things go wrong and there’s nothing that can be done u til someone comes in to fix it, however the ways they mitigated it were laughable, we had a tiny outdoor heater between 4 people on two different tables and we were seated right next to the door which was constantly opening and closing so we had to dine with our coats on!! Food was utterly disappointing. I get that it’s gets busy and the chefs are under lots of pressure but under no circumstances should they compromise the quality of the food over getting the checks out quick. My burger was over cooked and dry, plus it was packed with mayonnaise which it didn’t state on the menu (I HATE mayonnaise) and also packed with copious amounts of relish. I would have normally asked politely for another burger to be made for me because I hate mayo that much but as it was so busy and it took so long to have our food come out, I just tried to scrape out as much of it as I could, along with the relish as there was literally scoops of it in there. Not to mention the chips were hollow and full of grease evidently showing they had been fried multiple times. My girlfriend had the chicken chimichanga and the “bed” of rice which was hardly more than 3 spoonfuls and it was so so dry. Plus the cheese in her chimichanga wasn’t even slightly melted at all. I’m really disappointed and had the waitress not been so nice I would have complained there and then but my girlfriend thought we should leave it. I’m really disappointed because we don’t get to out together much and having been to Coal Exeter before and it being nice we thought we’d try it out again but this has confirmed I will never be returning ever again. I could please have someone email me regarding this issue it would be much appreciated. My email is [email protected], regards. Will Wallace.

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Restaurant Response

Hi Will, we can see your experience was not what it should be. We always strive to ensure a positive customer experience at Coal. We would like to hear more about your experience. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Grill and Bar

Responded On Thursday, 17 January 2019
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Visited On Monday, 31 December 2018

Allways have a good experience at the Exeter branch. Very friendly helpful staff.

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Saturday, 22 December 2018

A fab evening, thank you xxxx

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Friday, 21 December 2018

Welcomed and well looked after on our work function . Very impressed

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Friday, 21 December 2018

Very noisy due to some Christmas parties but food and drinks were great as usual.

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Saturday, 08 December 2018

Some of the starters arrived without all the ingredients Most of the mains arrived luke warm We had several waiting staff.. difficult to pin anyone down to complain! Joe was very helpful. We ended up having meals refunded, discrepancy with the bill... total disaster with our planned Christmas lunch -very disappointed 😔

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Visited On Wednesday, 19 December 2018

Each time I’ve been to Coal the service has been excellent and we couldn’t fault the food.

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Saturday, 15 December 2018

Good atmosphere and friendly staff

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Restaurant Response

Hi Adrian, thank you for your feedback, great to hear that you enjoyed your visit. We hope to see you again soon!

Responded On Monday, 17 December 2018
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Visited On Saturday, 08 December 2018

Food was adequate. Service was friendly. Cocktail prices really good.

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Friday, 07 December 2018

Dear Sir or Madam, We choose to dine in your restaurant today to celebrate my birthday with family and we all travelled from Plymouth only to be let down completely. Firstly we arrived and were left at the door for ages whilst you decided which table was our reserved table - despite the whole restaurant being empty. I took my little one to the toilet to be greeted at the bottom of stairs by a full bucket and mop and the waitress still trying to locate our table. Finally we were seated and then met with the slowest service in the world not by our waiter but by the general disorganised running of the restaurant! We finally placed our order and then watched our drinks sitting on the bar for over fifteen minutes and when we asked for them we were met with a very blank expressed waitress. Our food arrived fairly slowly however did meet our previous expectations of dining with you only to have to have to repeatedly ask for the bill. We sat at a dirty table for ages and then it was partially cleared before the waiter went off to run other errands etc before completing our table and arriving with the bill. We then waited ages and gave up and ended up paying at the bar - not exactly how I planned on spending a family meal! Yours sincerely Natasha Pasmore

Reviewed On
Restaurant Response

Hi Natasha, we can see your experience was not what it should be. We always strive to ensure a positive customer experience at Coal. We would like to hear more about your experience. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Grill and Bar

Responded On Thursday, 17 January 2019
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Visited On Thursday, 06 December 2018

Great service and food

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Sunday, 18 November 2018

The staff were extremely helpful and friendly. Lovley food never had a bad meal!

Reviewed On
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Dear Aaron, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 20 November 2018
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Visited On Thursday, 15 November 2018

Good :)

Reviewed On
Restaurant Response

Hi Georgie, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill and Bar and we are looking forward to your next visit!

Responded On Monday, 19 November 2018
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Visited On Saturday, 03 November 2018

It seemed that our booking was lost as the greeter had to go off to sort it out. The table was dirty and sticky. Service was friendly but slow. The young lady who served us to start with was lovely. Food was ok but nothing special, not amazing value for money.

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Visited On Thursday, 25 October 2018

Atul our waiter looked after us like a professional, we would be back just for the service.

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Visited On Wednesday, 24 October 2018

Maddie was very helpful when we used our new discount card when paying and my lemonade that had no flavour was replaced with no fuss. The food was delicious.

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Visited On Saturday, 20 October 2018

I hadn't returned to Coal in Exeter for quite a number of years as the last time was not a good experience and after putting a letter of complaint in and not having it answered I had never returned. So after a number of years I decided to revisit with some girlfriends as they thought the menu sounded good and reasonably priced. So I decided it had been a long time so i would give you another chance.To my disappointment the food was terrible. The meal came out cold and wasn't cooked. After sending it back it then came back so tough as the chicken had been cooked further as had the cheese. The fajitas were cold as they were left on the table to await the main meal, which took another 10 minutes. We were given a 40% discount but to be honest that didn't help as when I go out for a meal I do expect a simple meal as Fajitas to be cooked to satisfaction. I won't be returning again to Coal unfortunately as the service although pleasant was not proffessional and the food was one of the worst I have had in a long time. It i s a shame as Exeter seems to be struggling with good food houses and this could work with the right management.

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Visited On Monday, 15 October 2018

Food was very good considering most of the order was forgotten. The service was awful miserable waitress. Obviously something going on between the manager and the waitress. PDA whilst working not appropriate

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