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Coal Grill and Bar Swindon

Unit 4, Regent Circus, Victoria Road, Swindon, United Kingdom, SN1 3DQ
Restaurant info
Opening Information

Monday to Thursday: 11:30am - 22:00pm
Friday & Saturday: 11:30am - 23:00pm
Sunday: 11:30am - 22:30pm

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar Swindon

A Coal now showing directly opposite the new multi-screen.
Tasty food cooked in our theatre kitchen and an intimate bar area featuring happy hour cocktails.
Come to say hello in Swindon’s new eating quarter, Regents Circus.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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5 Stars:
26
4 Stars:
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11
2 Stars:
9
1 Star:
2
Visited On Wednesday, 23 May 2018

Really great food. Tasted amazing great service too

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Visited On Tuesday, 15 May 2018

Optional service charge should be optional new smaller menus are rubbish

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Visited On Saturday, 12 May 2018

The service was very poor sat down for 15 minutes before anyone taking our drink order. When the drinks arrived they were the wrong order, and food had arrived and still had no drink. The burger was uncooked and took ages to get anyone's attention for the bill. Very poor service and quality of food as put me off returning.

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Visited On Sunday, 13 May 2018

Service was slow and servers were not engaging. I’ve seen all over your Facebook page about hot dogs and Sunday roast. I’m assuming you do neither of those on a Sunday as they were not offered to our party!

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Visited On Saturday, 28 April 2018

Had a nice meal up until we overheard the serving staff talking about when we were leaving which I thought was very rude as we'd spent a substantial amount of money and carried on ordering drinks. Turned a pleasant meal into an establishment which made us feel very unwelcome. Very disappointed.

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Visited On Tuesday, 27 March 2018

The only thing I could fault was the cleanliness of the toilets there was a lot of dust balls and dust on the cistern but other than that I had a fantastic time and would recommend it for anyone 100%

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Visited On Sunday, 11 March 2018

Very disappointed, we attended Coal on mother’s day having been impressed with the service and quality of food in previous visits. However on this occasion the food was not of the standard you would normally expect, the coal nachos, which are normally tortilla chips, were actually cheesy Doritos, albeit covered with the same sauces as normal. The flat mushroom that normally comes with the combo platter was simply 2 half’s of a small mushroom and the onion rings/dustiest were 2 slices (not even rings) of fried onion with no coating whatsoever the meal was garnished with two thirds of a warm tomato and the fries that accompanied our meals were not of the usual quality they it seems possible that they were oven chips purchased from the Waitrose on the lower level. We decided not to stay for deserts even though they would have been included with our children’s meals. The service was not much better, the kids received no ‘kids packs’ despite asking. We eventually managed to get one pack of crayons for our 2 children to colour In their own magazines. We also had to prompt for missing items of our meals. I understand mother’s day is a busy time but surely they should be better prepared and not running out of things or using substitutes half way through the day. All in all quite disappointing and we will think twice about a return visit.

Reviewed On
Restaurant Response

So sorry to hear about your experience in our restaurant. Your complaint have been investigated and raised with the restaurant manager and Chef. Please let me assure you we took all necessary actions to make sure no guests will have such experience as unfortunately you did. Please accept our sincere apologies and we strongly believe you’ll give us a second chance!

Responded On Tuesday, 13 March 2018
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Visited On Sunday, 11 March 2018

Excellent service and felt well looked after. Food was excellent.

Reviewed On
Restaurant Response

Thank you for such a lovely positive review! We look forward to seeing you again soon!

Responded On Tuesday, 13 March 2018
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Visited On Sunday, 04 March 2018

We love coal bar and grill, the service and food is always great.

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Restaurant Response

Fantastic review! Thank you!

Responded On Tuesday, 13 March 2018
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Visited On Wednesday, 21 February 2018

We were part of a table of 8 for a birthday celebration. The service was excellent and the food was delicious.

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Visited On Tuesday, 20 February 2018

Me and my friend went to the coal and grill bar on a Tuesday evening, we went for a couple of cocktails, and then to the cinema and then back again afterwards for dinner and more cocktails! The food was amazing, the service (especially of the bar man) was exceptional. Definitely recommend to eat here... the only slight criticism I’d have is the 241 cocktails should be the whole cocktail menu not just a select few =)

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Restaurant Response

We are always happy to hear that our customers are enjoying their time at Coal. I will send your compliments to our team. Looking forward seeing you soon. Regards,

Responded On Friday, 02 March 2018
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Visited On Saturday, 17 February 2018

The service we received during our visit was friendly and efficient and the team were knowledgable when we asked questions about some of the dishes on the menu.

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Restaurant Response

Thank you very much for your feedback. I will send your complements to the team. We are waiting for your return. Regards

Responded On Friday, 02 March 2018
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Visited On Wednesday, 14 February 2018

Such a lovely service at valentines. Service was exceptionally quick and all staff were lovely.

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Restaurant Response

We are always happy to hear that our customers are enjoying their time at Coal. I will send your compliments to our team. Looking forward seeing you soon. Regards

Responded On Friday, 16 February 2018
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Visited On Wednesday, 14 February 2018

Thoroghly enjoyed our evening. Food and drink was excellent. Service was prompt and friendly.

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Visited On Wednesday, 14 February 2018

Good service, the food was lovely, a nice atmosphere, amazing cocktails, only downside is the service charge that they automatically put onto your bill, yes it may be optional but I prefer to tip at on my own accord and not be pressured into doing so.

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Restaurant Response

We are appreciate your time to leave us a feedback. I'm glad to know that your visit at Coal was very good. Please do ask for the optional service charge to be removed from your bill next time, it's not a compulsory charge and completely at the customer's discretion.

Responded On Friday, 16 February 2018
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Visited On Wednesday, 14 February 2018

Really lovely valentines set up made the evening so much more special thank you

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Restaurant Response

Thank you for your kind review. I'm glad to hear that your experience at Coal was a pleasant one. Looking forward for your return. Regards,

Responded On Friday, 16 February 2018
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Visited On Thursday, 08 February 2018

My daughter and her friends went for a birthday meal and had a wonderful time. They thoroughly rated the pizzas that they had and recommended them if we come to you again. This was the first time that she had been out for a meal without any adults and you made the experience for her birthday very enjoyable. The only downside was when she was paying the server then asked if she wanted a brownie treat for her birthday! By then it was too late as they were just leaving!! Thanks again for making it a great experience for them.

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Visited On Sunday, 04 February 2018

As previous visitors to this restaurant we returned with children as we noticed a good kids menu. Previously we had a really delicious meal, however here is some constructive feedback regarding this visit. We found the chicken lolipops had a very strong burned taste - too strong for kids to eat. Also felt all burgers were over cooked- charred in fact. I know the place is called coal but we don’t expect to see soot from the chicken smeared on my 2 years olds face. Service wasn’t the worst but just felt it could have been much more efficient given the place was very quiet. The end of a meal should be a quick exchange of bill and payment. This process took well over 15 minutes from receiving the bill to being able to leave. We were charged an ‘optional’ service charge but it it was not optional as it was included in the bill. It would require a specific request not to be charged it. Which would make for a very awkward situation. At no point was I asked if I was happy with the service charge, therefore it is not optional. If the service charge was not included we would have left a tip out of politeness but certainty not the full 12.5% as service was far from on form. Kids menu stated that they will get a lolly and balloon but had to ask for a lolypop and we waited so long we gave up on the balloon. Shame as we had planned to return for a birthday party later in the month, now we are less inclined.

Reviewed On
Restaurant Response

Hello. First of all, please accept my sincere apologies for the issues that you encountered at Coal. We take all complaints very seriously to make sure that will not happen again. We would like to offer you a 50% discount on your food order with your next visit, please accept this offer as a apologise. Could you write an email with your address details so we can post the voucher over to you. ([email protected]). We strongly believe it was a one time off and you’ll give us a second chance! Regards

Responded On Saturday, 10 February 2018
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Visited On Friday, 02 February 2018

Service was prompt and very courteous with great food at very competitive prices.

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Visited On Saturday, 20 January 2018

We have visited this Restaurant a few times now and the service tonight was lacking. It was very busy but my husband didn't get the starter he'd ordered and our drinks took a long time to come. We were near the Kitchen and could see a lot of food sitting around waiting to be served to the table which would explain why ours wasn't as hot as it should have been. Cannot complaint about the price taste of the food though. The staff all try their best but could have done with a couple of extra pairs of hands

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Visited On Wednesday, 03 January 2018

Food was good. Service was ok. I do not like the fact that they added an 'optional' service charge onto the bill and then just charged the higher amount with the service charge rather than asking if I wanted to pay it. The service charge was about 16% of the bill. The service was average at best. The option to give a tip should be just that, an option!

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Visited On Sunday, 24 December 2017

Despite accepting reservation online, the restaurant was closed. Perhaps you need to make clear what your opening hours are over holiday periods.

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Visited On Tuesday, 12 December 2017

as always yet again another good experience with you guys hence why we keep coming back...

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Visited On Saturday, 11 November 2017

It was my daughters birthday and they made her feel special.

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Visited On Saturday, 11 November 2017

Came here before cinema with plenty of time. (Hour and a half) Mains arrived ten minutes before film started. One main was missing chips, and two kids missed out on dessert we paid for because service was so so slow. Refused to take kids meals off bill or discount despite not receiving all courses and only main missing chips. Calzone was nice. Nachos were nice. Very unlikely to visit again and all down to service received on the day.

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