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Coal Grill and Bar Milton Keynes

602 Marlborough Gate, Xscape, Milton Keynes, United Kingdom, MK9 3XS
Restaurant info
Opening Information

Monday - Friday: 11:00 - 23:00
Saturday: 10:00 - 23:00
Sunday: 10:00 - 22:30

Facilities
  • Free WiFi
  • Families and Children Welcome

About Coal Grill and Bar Milton Keynes

Thrills and spills at Xscape with its bowling alley, the UK’s first 4-D cinema, climbing wall and super ski slope there is so much to enjoy before or after a delicious meal or drinks in our laid back, family friendly restaurant. We’re at the foot of the escalators and right next door to the skip slope so you can’t miss us.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
65
4 Stars:
56
3 Stars:
19
2 Stars:
16
1 Star:
7
Visited On Saturday, 20 April 2019

The woman who served us was fantastic. Thank you and we will be back!

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Visited On Saturday, 13 April 2019

Lovely evening, great staff and service.

Reviewed On
Restaurant Response

Dear Amy, Thank you for your lovely words. We are happy to see you enjoyed your time with us. Best wishes, Coal Customer Service

Responded On Monday, 15 April 2019
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Visited On Saturday, 13 April 2019

Been a few times before and love the food. The atmosphere is nice and chilled with great music. Nice cocktails to :)

Reviewed On
Restaurant Response

Dear Tessa, Thank you for the compliments! We are looking forward to having you again. Very best, Coal Customer Service

Responded On Monday, 15 April 2019
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Visited On Saturday, 13 April 2019

I do not appreciate a service charge being added to the bill automatically for only two people. Please allow me to decide the level at which I wish to show appreciation of the service. If it is optional then don't automatically add it.

Reviewed On
Restaurant Response

Dear Carla, Thank you for your feedback, we'll pass it on to our area manager and we will ask our servers to ensure that guests are aware of the service charge. Still, we hope to see you again soon! Coal Customer Service

Responded On Monday, 15 April 2019
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Visited On Saturday, 13 April 2019

Love this place

Reviewed On
Restaurant Response

Dear Danielle, Thank you fro the kind words and we hope to see you soon! Very best, Coal Customer Service

Responded On Monday, 15 April 2019
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Visited On Wednesday, 10 April 2019

Our waitress was very attentive and helpful. The only issue I had was that there was one male member of staff who kept playing with his hair and I never saw him wash his hands. All the female staff had their hair tied back and the chef had caps, so I think the same rule should apply to him as well.

Reviewed On
Restaurant Response

Dear Jo, Thank you for your review. We appreciate the feedback! We hope to see you soon. Have a nice day, Coal Customer Service

Responded On Monday, 15 April 2019
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Visited On Sunday, 31 March 2019

Food was cheap & plan, staff was rude... just an expensive frankie & bennies

Reviewed On
Restaurant Response

Dear James, We’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Best wishes, Coal Customer Service

Responded On Tuesday, 02 April 2019
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Visited On Sunday, 31 March 2019

Fab service especially for mothers day as busy, couldn’t have asked for better service .

Reviewed On
Restaurant Response

Dear Michelle, Thank you for your kind words! We are happy to see you enjoyed your Mothersday and hope to see you again soon. Very best, Coal Customer Service

Responded On Tuesday, 02 April 2019
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Visited On Saturday, 30 March 2019

The restaurant had no record of my booking /reservation. Not a good start. However food and service was very good.

Reviewed On
Restaurant Response

Dear Lucy, Thank you for your feedback! We are happy to see you enjoyed our food and service. Very best, Coal Customer Service

Responded On Monday, 01 April 2019
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Visited On Thursday, 28 March 2019

Very good service although I go on weekdays as it's not busy. Manager and waitress very welcoming. One of few restrauants that don't come and bug you during the meal and allow you to eat. Food is very nice. Steak cooked to perfection. Will go back

Reviewed On
Restaurant Response

Dear Jamie, Thank you very much for your kind words! See you soon! Coal Customer Service

Responded On Monday, 01 April 2019
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Visited On Saturday, 23 March 2019

Couldn’t fault it.

Reviewed On
Restaurant Response

Dear Jodie, Thank you for your kind words! We are happy to see you enjoyed your time with us. We hope to see you again sometime! Very best, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Saturday, 23 March 2019

I pre booked a table for Saturday night and it was waiting for us as we came in. Food was great and so was our server but we did wait over 30 mins for our main course to arrive. Luckily this didnt cause a problem as we had a movie booked for after our meal but it did mean we had to rush through dessert and no time for coffee so less money spent in your restaurant. We will definitely be back though. This was our first time and apart from the slow food everything else was great.

Reviewed On
Restaurant Response

Dear Steve, We are happy to read you liked our food and we're sorry you needed to rush. We hoped you enjoyed the movie anyways and we hope to see you again! Very best, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Saturday, 23 March 2019

The server was a tad too enthusiastic and the music was awful and very loud I had to ask for it to be turned down. Back ground music is ok but it should be something relaxing and not too loud we had to shout to each other to be heard not an enjoyable experience

Reviewed On
Restaurant Response

Dear Kym, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Saturday, 16 March 2019

First time visit, we sat down and it took 15 minutes to get a drink. Service varies depending on the multiple people that came over. Man on the front ignored us even when we requested help. We probably would not go here again was a quick meal prior to the theatre.

Reviewed On
Restaurant Response

Hi James, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal Milton Keynes.

Responded On Tuesday, 19 March 2019
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Visited On Saturday, 09 February 2019

We loved this place but this time it was a disappointment: we have recommended you for our friends, so the 7 of us went for a Saturday night dinner. The food order was messed up, served an extra portion of starter that we have not ordered. When we mentioned this, the waitress ensured us that this would not be charged, but it was... The main meals were cold and dry (crab sticks) with a lack of taste. We understand that Saturday nights are busy, but a place like this should be prepared for this and not sacrifice the quality. Our server was very attentive and kind though.

Reviewed On
Restaurant Response

Hi Judit, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Milton Keynes.

Responded On Tuesday, 19 March 2019
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Visited On Monday, 18 February 2019

Waitresses very professional and attentive great food and great price.

Reviewed On
Restaurant Response

Dear Michelle, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Sunday, 17 February 2019

Staff very friendly and helpful.

Reviewed On
Restaurant Response

Dear Sarah, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Saturday, 16 February 2019

Wasn’t shown directly to table or told there was a separate burger menu .Food came separate, with a lovely hair in my food too. Sat near waitresses/waiter hatch, could hear staff slagging other staff off!

Reviewed On
Restaurant Response

Hi Tracey, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Monday, 18 February 2019
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Visited On Saturday, 09 February 2019

I think it's disgusting how you add a service charge ontop of the bill, yeah we can ask to get it removed but that puts the customer in a awkward situation! £11 service charge. Disgusting! Staff can't moan about not earning enough with the living wage. I work in retail, minimum wage, don't see me putting service charge ontop of bills! End of the day it's your job to serve the customers, you get paid for it, shouldn't expect a tip from everyone!

Reviewed On
Restaurant Response

Hi there, thanks for taking the time to give this feedback - we'll pass it on to our area manager and we will ask our servers to ensure that guests are aware of the service charge. Still, we hope to see you again soon!

Responded On Tuesday, 19 March 2019
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Visited On Sunday, 03 February 2019

Really nice food. Very comfortable atmosphere. Good service and not rushed.

Reviewed On
Restaurant Response

Dear David, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Sunday, 03 February 2019

Food and drink was great. Long wait to place an order and there were two attempts as the gentleman taking an order walked away to bring the food to table near by (short stuff maybe?) Apart from that very nice dinner.

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Visited On Saturday, 02 February 2019

Booked a table for 17 people, the staff were amazing and so accommodating. They ensured that we had a table together by moving tables around and couldn’t do enough for us. The food was amazing and excellent value for money. We would all definitely return.

Reviewed On
Restaurant Response

Dear Amanda, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and that you felt so looked after. We hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Saturday, 26 January 2019

I reserved our table online and got confirmation, I even got a reminder the day of our booking... HOWEVER when we got to the restaurant they had no note of our booking!!!! I had to show them the email! I asked for 2 high chairs but only one was available! Luckily they managed to make a table up for us . I wonder what would have happened if no tables were available as there were 6 adults and 2 children! My son told me that this has happened to him before too! I think you may need to look at your online booking system. The staff were amazing and a credit to the restaurant.

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Visited On Saturday, 19 January 2019

Staff service was great, an error on the order (waiting staff or kitchen) but quickly noticed at the table and taken away, with correct dish arriving quickly after. Chips were a little undercooked to our taste, but don’t know if that’s the standard in Coals. Burgers and steaks all cooked as requested and were very enjoyable. Starters were good too. Only let down really by the chips, maybe an option for triple cooked chips would be good?

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Visited On Saturday, 12 January 2019

I have visited the restaurant about 5 times now with my family and friends and there is Great service delivery from staff and the food is great. Highly recommend. The atmosphere is quite relaxed and staff are friendly.

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Restaurant Response

Hi Bright, thank you for the great review, we are so glad to hear that you are a regular. We look forward to your next visit!

Responded On Monday, 14 January 2019
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