Coal Grill and Bar Milton Keynes

602 Marlborough Gate, Xscape, Milton Keynes, United Kingdom, MK9 3XS
Restaurant info
Opening Information

Monday - Friday: 11:00 - 23:00
Saturday: 10:00 - 23:00
Sunday: 10:00 - 22:30

Facilities
  • Free WiFi
  • Families and Children Welcome

About Coal Grill and Bar Milton Keynes

Thrills and spills at Xscape with its bowling alley, the UK’s first 4-D cinema, climbing wall and super ski slope there is so much to enjoy before or after a delicious meal or drinks in our laid back, family friendly restaurant. We’re at the foot of the escalators and right next door to the skip slope so you can’t miss us.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
87
4 Stars:
73
3 Stars:
24
2 Stars:
29
1 Star:
7
Visited On Wednesday, 06 November 2019

I was very upset considering we were there for two birthdays. The staff were very rude and overall I had the worst experience. Will never be going again!

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Visited On Sunday, 27 October 2019

Visited here and albeit the food was good the service was shocking at the end. Sat to table and order taken perfectly. Then the clearer had an accident and resulted by my son's lap wearing the remainder of my dinner. This is where the managers failed. Albeit attentive to start they left us for 20mins and had to ask again for the bill. When got the bill we found only 30% had been deducted. Which at the time I was to shocked to comment. As we attended before heading to the cinema and the offer of the day was to have 30%off your bill. Which we'd already mentioned to a previous member of staff. So we would have had this discount either way. Was not impressed by the idea that the manager thought he was doing us a favour by giving us 30% off our bill. I wont do this as public as generally happy with coal and there staff but on this occasion I was appaulded by the way this was handled.

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Visited On Saturday, 19 October 2019

Food was substandard and did not meet expectations, one of the main dishes was very disappointing whilst the other tasted soapy. The service itself was good and the staff were friendly and dealt with the issues appropriately however we would not eat there again

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Restaurant Response

Dear Darren, We’re extremely sorry to hear about your experience with us. We strive to ensure a positive experience starting with great food. Rest assured we will address the matter internally, but we also want to make sure we have done everything in our hands to take care of you, Please email us directly at [email protected] with further details (e.g what dishes you ordered) and a copy of your review so that we can be in touch. Kind Regards Coal Grill and Bar

Responded On Thursday, 07 November 2019
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Visited On Saturday, 19 October 2019

Booked table here for 5pm thinking hour half would be more then enough time to have dinner and be able to get upstairs to cinema for 6.30. Sat down straight away with our order being taken. Only to not be given our drinks after 20 minutes of waiting. Then to be only given one drink even though there was 2 of us. So had to reorder drink again. Waited a further 10 minutes to be told by a different waitress... Can I take your order again as the kitchen haven't received our order. It took 45 minutes to receive our starters and as you can imagine running out of time to eat mains. I couldn't fault the food it was delicious and the waitresses were really nice & friendly. I'm just gutted had to rush down dinner due to the restaurant error. Didn't even get a free drink nothing for all the hassle.

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Visited On Saturday, 19 October 2019

Despite not having the details of my reservation there was no issue with getting us seated. Service was quick, food was delicious & all staff were very friendly.... can't wait for our next visit.

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Visited On Saturday, 05 October 2019

Over priced. Music too loud. Food needs to be hotter.

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Visited On Saturday, 05 October 2019

Great service & food plus drinks were lovely

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Visited On Saturday, 28 September 2019

I’d love to be able to recommend you, but I can’t. Our server was great, but HAVING to pay the optional charge was outrageous. Part of our food was cold, we never got asked for a refill for our drinks, never got asked for pudding and our server was outrageously busy. The cocktails simply did not have the requisite ingredients, no matter what you say! That said; the pizza, burger and starters were very good. Overall though a hundred pounds was way too much for a family of four.

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Visited On Sunday, 22 September 2019

Won’t be back, service was terrible and food wasn’t that good

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Visited On Saturday, 21 September 2019

Friendly staff, tasty food served promptly for a busy Saturday night. Music was a little too loud.

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Visited On Tuesday, 10 September 2019

I wasn't happy with the quality of my food. I ordered a chicken burger, the bun was far from being fresh. It felt and tasted as if it is a few days old at least. I don't think it should have been served. Service was great, but I don't think I will go again to this place.

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Visited On Thursday, 19 September 2019

Waitress was lovely & friendly but Chicken was too salty that we couldn’t eat it, drinks very expensive and think it’s rude to automatically add a 12% gratuity on the bill - this should be up to the customer based on overall experience and should not just be expected.

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Visited On Saturday, 14 September 2019

I was not impressed that a service charge was added to the bill without asking me if I wanted it on there . I would normally tip . But I was so annoyed that it was added without my Vincent I asked for it to be removed and didn’t leave a tip. It is embarrassing to have to ask for it to be removed . This should not happen.

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Visited On Sunday, 08 September 2019

we enjoyed our evening again,is one of our favourite places and is that little diversity in food that we like si much .

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Visited On Friday, 06 September 2019

We have visited in the past but this time we were very disappointed. Firstly our waitress had a strong smell of cigarettes which puts you off eating any way Secondly the food was very disappointing. My husbands fire sticks were dry and chewy like they had been left under a heater whilst our other meals were being prepared. My daughters macaroni was bland and tasteless and sons hotdog was out of a tin. I was also upset by the optional service charge being added and made to be the final price of the bill. The waitress tapped this amount into the card reader but I soon corrected her that it was almost £7 less and up to us if we left a tip. Think it’s unfair to put this on customers not very happy overall

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Visited On Monday, 26 August 2019

The staff were very friendly nothing was too much trouble and the food was lovely a very enjoyable evening

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Visited On Friday, 23 August 2019

We only ordered 5 x main meals and it took over an hour from ordering to food arriving. Restaurant wasn't even busy!! Waitresses were clearly working hard but they were majorly let down by inadequate service from the kitchen. Disappointing.

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Visited On Saturday, 24 August 2019

Food was great and the service good too

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Visited On Saturday, 24 August 2019

We had a nice meal at Milton Keynes, the food tasted fresh and was promptly served to us, was enough to satisfy us but not make us feel overly full. There was a few other couples eating, the restaurant wasn’t full and the staff was getting each visitor served quickly. Our server was pleasant and friendly and we would definitely return again. The only thing I don’t like is an optional service charge being automatically applied to the bill, if you have a set budget it can be an embarrassing conversation to ask to not pay this.

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Visited On Saturday, 24 August 2019

Really good food and service. Highly recommended

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Visited On Friday, 23 August 2019

The service was fantastic as was the food. Our only criticism is that the tables feel quiet small and quite close together. We both had firesticks and as they both come on a hotplate the table then Feels cramped. Not the less we enjoyed a fantastic date night here.

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Visited On Thursday, 22 August 2019

Service a little slow to start as we waited quite a while for our drinks but food was served much quicker and was well cooked

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Visited On Friday, 16 August 2019

Brilliant service, lovely food. Thanks 😘

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Visited On Saturday, 10 August 2019

Lovely visit great food great service

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Visited On Saturday, 03 August 2019

Good menu choices and reasonable prices. Shame some members of staff can’t smile

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