Coal Grill and Bar Milton Keynes

602 Marlborough Gate, Xscape, Milton Keynes, United Kingdom, MK9 3XS
Restaurant info
Opening Information

Monday - Friday: 11:00 - 23:00
Saturday: 10:00 - 23:00
Sunday: 10:00 - 22:30

Facilities
  • Free WiFi
  • Families and Children Welcome

About Coal Grill and Bar Milton Keynes

Thrills and spills at Xscape with its bowling alley, the UK’s first 4-D cinema, climbing wall and super ski slope there is so much to enjoy before or after a delicious meal or drinks in our laid back, family friendly restaurant. We’re at the foot of the escalators and right next door to the skip slope so you can’t miss us.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
106
4 Stars:
76
3 Stars:
26
2 Stars:
33
1 Star:
9
Visited On Sunday, 05 January 2020

Food was not as described on menu. Child’s food was spicy & she couldn’t eat it. Service slow even though it wasn’t busy.

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Visited On Friday, 03 January 2020

Great meals all round

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Restaurant Response

Glad you enjoyed. Thank you for choosing Coal.

Responded On Monday, 06 January 2020
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Visited On Sunday, 29 December 2019

Hardly anyone in there and we soon discovered why- lots on the menu not available (not even any chips!) so we left. The waitress was lovely and obviously felt quite uncomfortable having to deliver the bad news. Obviously wasn’t her fault that there was hardly any food in the kitchen!

Reviewed On
Restaurant Response

Thank you for your feedback. I’m very sorry that we fell short of the standards we aim for. I can appreciate why you were disappointed. If you would like to contact us directly, we would be grateful for the opportunity to find out more about what happened. Please accept our apologies.

Responded On Monday, 06 January 2020
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Visited On Saturday, 28 December 2019

Great atmosphere, food good quality and good value. Frendly staff. Only slight negative is there is a service charge put on the bill receipt which i think is a little forceful. If i want to tip then i will do off my own back not told to pay regardless

Reviewed On
Restaurant Response

We are glad you had a great time. Thank you for sending us your feedback and we hope you had a wonderful New Year.

Responded On Thursday, 02 January 2020
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Visited On Saturday, 21 December 2019

Lovely food and drinks. Staff are friendly and would go again

Reviewed On
Restaurant Response

It is because of feedback like yours that we are able to confirm that we are heading in the right direction.

Responded On Friday, 27 December 2019
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Visited On Monday, 23 December 2019

Such helpful, friendly staff. Food was delicious, restaurant was quiet and relaxed. We thoroughly enjoyed our visit.

Reviewed On
Restaurant Response

We are delighted to read how our team delivered above and beyond your expectations. Thank you for leaving us this rating, to give us 5 stars we are sure you enjoyed tasty food and welcoming service, which is just as we aim to be ! Have a wonderful Christmas and we hope to see you again soon.

Responded On Tuesday, 24 December 2019
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Visited On Sunday, 22 December 2019

Lovely atmosphere and food and drink perfect

Reviewed On
Restaurant Response

We are glad to know that your meal at Coal was just right for you, and we totally hit the spot. We are looking forward to your next visit. Wishing you and yours a Happy Christmas

Responded On Tuesday, 24 December 2019
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Visited On Sunday, 22 December 2019

Ordering a steak is a waste time, arrived over cooked and by the time the new one arrived the rest of table had nearly finished the meal.

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Restaurant Response

Your satisfaction is our first priority and we want to take care of this matter if you could email us directly we would love to find a solution so that you leave happy - [email protected]

Responded On Tuesday, 24 December 2019
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Visited On Friday, 20 December 2019

Great service.

Reviewed On
Restaurant Response

Thank you for leaving us such a lovely review. We hope you have a fabulous New Year and that we see you again in 2020.

Responded On Saturday, 28 December 2019
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Visited On Friday, 20 December 2019

Firstly the food was very good and service at the table was very good. Overall the xmas meal was great and enjoyed by all. The only issue i have is with automatic adding the gratuity to the bill without explanation. We would be tipping anyway but a disrcetionary charge should remain discretionary.

Reviewed On
Restaurant Response

Thank you for choosing us to host your Christmas party, it really is a privilege. The service charge is optional even on large parties, so it is entirely your choice if you wish to leave it. We are delighted that we were able to live up to your expectations and hope you we will see you returning in 2020.

Responded On Saturday, 21 December 2019
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Visited On Thursday, 19 December 2019

I had to ask three times when we were going to get the prosecco that had been pre-ordered. We did not get it until after we had eaten our main course which was too late. There could have been more vegetables served with the Christmas Dinner. One Brussel sprout and one tiny piece of broccoli with a bit of parsnip isn't great.

Reviewed On
Restaurant Response

We are sorry that you could not rate us higher. We do hope the duty manager was able to get things rectified for you at the time but if we can be of any further assistance do get in touch directly to [email protected]

Responded On Saturday, 28 December 2019
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Visited On Saturday, 14 December 2019

Very disappointing with the standard of the Christmas Dinner, the turkey did not look appealing and was very dry. The restaurant offered food from the main menu instead. The restaurant made inexcusable mistakes relating the food allergies. If you have food allergies I advise you to avoid this restaurant at all costs.

Reviewed On
Restaurant Response

We are sad to hear that you left disappointed. We take allergen awareness very seriously and would most certainly investigate what went wrong if there were errors regarding the handling of food allergies.Please do contact us directly at [email protected]

Responded On Thursday, 19 December 2019
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Visited On Sunday, 15 December 2019

Very friendly helpful staff good food

Reviewed On
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We look forward to your next visit and will once again work hard to earn your endorsement.

Responded On Saturday, 21 December 2019
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Visited On Saturday, 14 December 2019

We were a party of 10 (originally 12). I visited the venue a few weeks before we were due to attend and discussed an area for us to be seated. Apart from the on-line booking system everything was first class. We didn't want the Xmas menu but I think because we booked on-line and paid a deposit it automatically determined we wanted the Xmas menu and despite several attempts to change the on-line setting we were constantly sent emails requesting our pre-orders. Anyway we discussed with the management team and they assured us that everything would be as we wanted and needless to say that was we experienced. When you have a party of 10 across 2 families a lot of restaurants struggle to split the bill but not these guys, everything from food and drinks were allocated as requested. The teams service was second to none, the food was excellent and there was nothing the team wouldn't do to ensure our experience was as enjoyable as possible, well done to a;ll the staff at Coal and Grill.

Reviewed On
Restaurant Response

Thank you for your custom, our aim is that we always offer great food, drink and service and it is an early Christmas present for us to see that you loved your time at Coal.

Responded On Monday, 16 December 2019
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Visited On Friday, 13 December 2019

The skewers meals are huge!!

Reviewed On
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There is nothing not to love with a Coal Firestick - apart from it makes fitting in a pudding difficult !

Responded On Monday, 06 January 2020
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Visited On Sunday, 08 December 2019

A lovely friendly restaurant, good food, great cocktails, will definitely come back

Reviewed On
Restaurant Response

We are glad to know that Coal was just the right place for you and we totally hit the spot. Wishing you a very Merry Christmas and a Happy New Year.

Responded On Saturday, 21 December 2019
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Visited On Sunday, 08 December 2019

really good value for money, to be honest I was surprised but the Xmas turkey meal was delicious. NEver keen on having Xmas turkey out but it was great!

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Restaurant Response

Happy to have provided a very Merry Christmas meal for you all. Thanks for sharing your feedback on your experience at your festive party at Coal.

Responded On Tuesday, 17 December 2019
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Visited On Monday, 02 December 2019

I cannot recommend the service at Coal any higher. The food and drinks are great but the lovely team deserve special praise. I stupidly managed to drop my Apple AirPods and when I retraced my steps and phoned them the day after they had found them and put them in the safe ready for me to collect. Not all places employee such honest staff. A real credit to the team.

Reviewed On
Restaurant Response

Thank you for leaving us a high rating. We hope you have a fabulous New Year and that we see you again in 2020.

Responded On Saturday, 28 December 2019
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Visited On Sunday, 08 December 2019

No choice - did not have what I wanted and tried to charge us service charge

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Restaurant Response

Thank you for your feedback. If you would like to contact us directly, we would be grateful for the opportunity to find out more about what happened. [email protected]

Responded On Sunday, 22 December 2019
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Visited On Saturday, 07 December 2019

Had xmas meal with 10 friends for lads night out. Prawn cocktail was rubbish . Only 3 prawns and 1 king prawn in a cocktail glass, this wasn’t by accident as everyone on the table had the same. No need for the king prawn that I had to deshell. With no wipes or finger boil to clean hands. Just do a prawn cocktail right in the first place. Steak was ok, cooked fine medium rare but slightly tough. Roast potatoes were ok but seemed like they were frozen roast potatoes rather then freshly roasted.. Cheese board was fine cannot really mess that up. Wouldn’t go again and wouldn’t recommend. Joke of the evening were the missing prawns in the cocktail.

Reviewed On
Restaurant Response

Hello, We’re extremely sorry to hear about your experience with us. We strive to ensure a positive experience starting with great food. Rest assured we will address the matter internally, but we also want to make sure we have done everything in our hands to take care of you, Please email us directly at [email protected] with further details (e.g date of your visit) and a copy of your review so that we can be in touch. Kind Regards Coal Grill and Bar

Responded On Monday, 16 December 2019
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Visited On Saturday, 07 December 2019

The restaurant had not received my booking that I made online but this was fine as the restaurant was empty when we arrived. The lady serving us was very good and accommodated us for lunch even though lunch had not started. The food was very nice

Reviewed On
Restaurant Response

Thank you for leaving us a high rating. We hope you have a fabulous New Year and that we see you again in 2020.

Responded On Saturday, 28 December 2019
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Visited On Wednesday, 27 November 2019

The Team knew we were on a time limit and went out of their way to serve us quickly.. brilliant service and friendly staff... thank you

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Restaurant Response

Thank you for your kind words and appreciation, the team will be really pleased to receive this. We hope to see you again soon.

Responded On Wednesday, 04 December 2019
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Visited On Saturday, 30 November 2019

Great food and great service

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Restaurant Response

Thank you for your great review ! We are glad to hear you enjoyed your time with us. We hope to see you again soon.

Responded On Wednesday, 04 December 2019
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Visited On Friday, 29 November 2019

First time eating at Coal and would definitely book again. Staff were very polite and helpful, service was excellent and food was tasty.

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Thank you for giving us a high five for all that we do. It is truly nice to know that you had great time at Coal.

Responded On Wednesday, 04 December 2019
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Visited On Saturday, 23 November 2019

We had a very disappointing visit for our groups Christmas day out. The service was slow but pleasant when it happened. Cocktails were the highlight as food was very disappointing. The nachos to start were more 'slop' than nacho. We dug out the 5 crisps at the bottom of the plate and left a pile of sauce and mush. No problem we thought.... mains could be better but I we were all disappointed. The meat dishes were advertised as coming with fries and coleslaw, instead we got fries and salad. I did try to find someone to speak to but there was no servers on the floor. The burger arrived cold. The philly steak sandwich (well done) was more burn than well done. The mac and cheese was the biggest disappointment (we had a side and a main dish version) - both tasted like plain...... totally devoid of any flavour. When the server did arrive they switched the side of mac over to a runny slightly cheesier version and took the main off the bill. At the point of finding anyone to talk to we were already half way through the meals and had been in the restaurant longer than we wanted waiting for food/service so ate what we had. It's safe to say we will not be returning and will be advising anyone else we know to avoid.

Reviewed On
Restaurant Response

We are sorry that it appears that your meals were not to our usual standard, we are sad to hear that you left disappointed. If we can be of any assistance then please do reach out to us directly at [email protected]

Responded On Thursday, 19 December 2019
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