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Coal Grill and Bar Milton Keynes

602 Marlborough Gate, Xscape, Milton Keynes, United Kingdom, MK9 3XS
Restaurant info
Opening Information

Monday - Friday: 11:00 - 23:00
Saturday: 10:00 - 23:00
Sunday: 10:00 - 22:30

Facilities
  • Free WiFi
  • Families and Children Welcome

About Coal Grill and Bar Milton Keynes

Thrills and spills at Xscape with its bowling alley, the UK’s first 4-D cinema, climbing wall and super ski slope there is so much to enjoy before or after a delicious meal or drinks in our laid back, family friendly restaurant. We’re at the foot of the escalators and right next door to the skip slope so you can’t miss us.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
57
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52
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19
2 Stars:
13
1 Star:
7
Visited On Monday, 18 February 2019

Waitresses very professional and attentive great food and great price.

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Visited On Sunday, 17 February 2019

Staff very friendly and helpful.

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Visited On Saturday, 16 February 2019

Wasn’t shown directly to table or told there was a separate burger menu .Food came separate, with a lovely hair in my food too. Sat near waitresses/waiter hatch, could hear staff slagging other staff off!

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Restaurant Response

Hi Tracey, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Monday, 18 February 2019
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Visited On Saturday, 09 February 2019

I think it's disgusting how you add a service charge ontop of the bill, yeah we can ask to get it removed but that puts the customer in a awkward situation! £11 service charge. Disgusting! Staff can't moan about not earning enough with the living wage. I work in retail, minimum wage, don't see me putting service charge ontop of bills! End of the day it's your job to serve the customers, you get paid for it, shouldn't expect a tip from everyone!

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Visited On Sunday, 03 February 2019

Really nice food. Very comfortable atmosphere. Good service and not rushed.

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Visited On Sunday, 03 February 2019

Food and drink was great. Long wait to place an order and there were two attempts as the gentleman taking an order walked away to bring the food to table near by (short stuff maybe?) Apart from that very nice dinner.

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Visited On Saturday, 02 February 2019

Booked a table for 17 people, the staff were amazing and so accommodating. They ensured that we had a table together by moving tables around and couldn’t do enough for us. The food was amazing and excellent value for money. We would all definitely return.

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Visited On Saturday, 26 January 2019

I reserved our table online and got confirmation, I even got a reminder the day of our booking... HOWEVER when we got to the restaurant they had no note of our booking!!!! I had to show them the email! I asked for 2 high chairs but only one was available! Luckily they managed to make a table up for us . I wonder what would have happened if no tables were available as there were 6 adults and 2 children! My son told me that this has happened to him before too! I think you may need to look at your online booking system. The staff were amazing and a credit to the restaurant.

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Visited On Saturday, 19 January 2019

Staff service was great, an error on the order (waiting staff or kitchen) but quickly noticed at the table and taken away, with correct dish arriving quickly after. Chips were a little undercooked to our taste, but don’t know if that’s the standard in Coals. Burgers and steaks all cooked as requested and were very enjoyable. Starters were good too. Only let down really by the chips, maybe an option for triple cooked chips would be good?

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Visited On Saturday, 12 January 2019

I have visited the restaurant about 5 times now with my family and friends and there is Great service delivery from staff and the food is great. Highly recommend. The atmosphere is quite relaxed and staff are friendly.

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Restaurant Response

Hi Bright, thank you for the great review, we are so glad to hear that you are a regular. We look forward to your next visit!

Responded On Monday, 14 January 2019
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Visited On Thursday, 20 December 2018

Our waitress was lovely but there was no urgency. We waited over half an hour for our drinks to be delivered to our table. The food wasn't up to standard as some items were cold/ under-cooked or had been left in the fridge too long according to the manager. Wouldn't recommend going.

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Restaurant Response

Hi Chelsie, we’re really sorry to hear that your experience wasn't what it should have been and that you had to wait so long to be served. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Monday, 14 January 2019
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Visited On Saturday, 12 January 2019

The food is too spicy for children. The chicken pops were too spicy for the adults! We wanted chocolate sponge for pudding but you didn’t have any (on a Saturday lunchtime). Friendly and pleasant service. Food is tasty but not exceptional. Needs a little work/attention to detail.

Reviewed On
Restaurant Response

Hi Alexis, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected]r.co.uk with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Monday, 14 January 2019
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Visited On Saturday, 05 January 2019

The food is amazing. Well done to the chef and keep it up :)

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Restaurant Response

Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Monday, 31 December 2018

The service was perfect cannot fault it. Very attentive.

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Sunday, 30 December 2018

We visited on 30th December following a previous visit in which we received very poor service and thought we would give it a second try, the food was nice on both occasions but the service is poor. The team seems to be led by one particular member of staff who seems to have skipped the customer service training and argues with you when you challenge anything like chasing up a drink or food (we waited for a long time on both occasions). This particular member of staff can be seen and heard arguing with their colleagues and other customers also. After giving this a second chance we will not be returning for a third.

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Restaurant Response

Hi David, we can see your experience was not what it should be. We always strive to ensure a positive customer experience at Coal. We would like to hear more about your experience. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Grill and Bar

Responded On Thursday, 17 January 2019
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Visited On Saturday, 29 December 2018

Slow service again, bland food, useless waiters. Last time we will be visiting I think.

Reviewed On
Restaurant Response

Hi Gareth, we can see your experience was not what it should be. We always strive to ensure a positive customer experience at Coal. We would like to hear more about your experience. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Grill and Bar

Responded On Thursday, 17 January 2019
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Visited On Friday, 28 December 2018

Great place with lovely food. Great staff and always friendly. Would happily recommend.

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Hi, thank you for your great feedback, we hope to see you again soon!

Responded On Thursday, 17 January 2019
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Visited On Thursday, 27 December 2018

Staff polite and presentable

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Visited On Saturday, 15 December 2018

Nice food but expensive. Got rushed out of the restaurant very quickly once mains had been eaten so couldn't have dessert which was extremely awkward since we had travelled 2 hours to meet family for a 30th birthday. We won't be returning.

Reviewed On
Restaurant Response

Hi Simone, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal Grill and Bar Milton Keynes

Responded On Monday, 17 December 2018
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Visited On Saturday, 15 December 2018

Came here from a few hours away to go skiing and have a family meal for a 30th birthday. Food was lovely but expensive. Our waitress was very friendly but we were completely rushed out of the restaurant due to the table being needed for another large party. The whole table didn't feel they could enjoy a pudding at their own leisure due to being rushed so they left without pudding and went else where. Wasn't a nice feeling at all and because of this, we wouldn't attend again.

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Visited On Sunday, 09 December 2018

Wish we'd been made aware of the "30% discount if going to the movies" offer.

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Visited On Saturday, 10 November 2018

Amazing place to eat

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Restaurant Response

Hi Peter, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill and Bar and we are looking forward to your next visit!

Responded On Monday, 19 November 2018
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Visited On Saturday, 10 November 2018

Arrived for a orebodies meal yesterday at 12:45 for 8 of us. No high chair available. Sat there for 15 minutes and no drink offered, no kids menus given to us. Gave up and went to Nando’s instead!!

Reviewed On
Restaurant Response

Hi Gareth, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Grill and Bar Milton Keynes Customer Service

Responded On Monday, 12 November 2018
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Visited On Tuesday, 06 November 2018

Food and servicer were very good.

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Dear Sandra, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Monday, 12 November 2018
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Visited On Wednesday, 07 November 2018

Excellent and attentive service, even when it started to get busier after we arrived. Food arrived promptly and was very tasty

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Restaurant Response

Dear Eileen, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Monday, 12 November 2018
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