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Coal Grill and Bar - Gloucester Quays

Pillar and Lucy House, Gloucester, United Kingdom, GL2 5RG
Restaurant info
Opening Information

9:00 - 22:30

Facilities
  • Disabled Access
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar - Gloucester Quays

We are set in the stunning Pillar and Lucy Warehouse in Glocester Quays. We have heaps of atmosphere, with exposed brickwork, low ceilings, timber beams and a waterside view. Sit back and enjoy the
south facing terrace or have a drink in our cosy cocktail bar.

The restaurant is directly opposite the cinema and adjacent to the factory outlet centre.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
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5 Stars:
64
4 Stars:
40
3 Stars:
23
2 Stars:
17
1 Star:
5
Visited On Sunday, 16 December 2018

The food was of a good standard, plentiful and tasty.

Reviewed On
Restaurant Response

Hi Richard, thank you for your feedback, great to hear that you enjoyed your visit. We hope to see you again soon!

Responded On Tuesday, 18 December 2018
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Visited On Saturday, 15 December 2018

Fab atmosphere and being Christmas and the fact that it was very busy was expecting a long wait for service but we were seated within a minute of arriving and food and drink orders arrived really quick! Fab service

Reviewed On
Restaurant Response

Hi Sarah, thank you for your feedback, great to hear that you enjoyed your visit. We hope to see you again soon!

Responded On Monday, 17 December 2018
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Visited On Saturday, 15 December 2018

We were slightly disappointed as we’d thought we’d booked the festive menu but when shown to our table were given normal menus and told that was what was available.

Reviewed On
Restaurant Response

Hi Glynn, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal Grill and Bar

Responded On Monday, 17 December 2018
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Visited On Saturday, 08 December 2018

Felt a bit rushed at first, drinks took a while and the pizzas were lukewarm but the personnel were great and the food overall was lovely as usual.

Reviewed On
Restaurant Response

Hi, thank you for your feedback. We hope to see you again soon!

Responded On Monday, 17 December 2018
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Visited On Friday, 14 December 2018

Great night had by all friendly staff prompt service good food

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Visited On Friday, 14 December 2018

Loved our first visit, we'll definitely be back.

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Visited On Saturday, 08 December 2018

Nice food good service but felt a little squashed in.

Reviewed On
Restaurant Response

Hi Glenn, thank you so much for taking the time to give us your feedback. We are glad to hear that you enjoyed the food and hope to see you to see you again soon!

Responded On Friday, 14 December 2018
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Visited On Sunday, 09 December 2018

Very good meal in an excellent atmosphere

Reviewed On
Restaurant Response

Dear Malcolm, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 11 December 2018
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Visited On Thursday, 06 December 2018

Fajitas were very poor, two of us had these, the chicken and vegetables were a very small portion, and the dish was covered in nachos?? We didn’t order a nachos a very odd combination. Service was average, we seemed to have to hand the waiter every glass and plate on the table, he didn’t want to pick up anything himself. Hence we declined the optional tip. Atmosphere was good and food was good on the whole.

Reviewed On
Restaurant Response

Hi Matt, thanks for your comments. It's great to hear that you enjoyed the food on the whole however I'm sorry to hear that you didn't enjoy the fajitas. We will pass this information on to the team to make sure we get it right next time. Thanks again.

Responded On Tuesday, 11 December 2018
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Visited On Saturday, 08 December 2018

Great restaurant, food & overall evening was excellent. Definitely returning.

Reviewed On
Restaurant Response

Dear Claire, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 11 December 2018
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Visited On Thursday, 06 December 2018

What a great evening out. Meal was delicious, staff were first class. Was my first time at Coal but would certainly go again

Reviewed On
Restaurant Response

Dear Natalie, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 11 December 2018
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Visited On Saturday, 08 December 2018

We visited on a busy December evening and the service was amazing! My husband's steak was cooked beautifully however I felt there could have been a bit more flavour in the veg that came with the fire sticks.

Reviewed On
Restaurant Response

Dear Samantha, thank you so much for taking the time to share feedback, great to hear that you enjoyed your steak. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 11 December 2018
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Visited On Saturday, 01 December 2018

The staff were very friendly and the restaurant had a lovely atmosphere

Reviewed On
Restaurant Response

Dear Melissa, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Monday, 03 December 2018
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Visited On Friday, 30 November 2018

Sadly we thought that the good was not of a high quality for the price charged. Service was good even though there didn’t seem to be enough staff to cover all the tables. Cocktails were nice and decent price. We won’t return as the price didn’t match quality.

Reviewed On
Restaurant Response

Hi Sue, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal Grill and Bar Gloucester Quays customer service

Responded On Monday, 03 December 2018
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Visited On Friday, 30 November 2018

Food was fantastic and the staff were amazing

Reviewed On
Restaurant Response

Dear Roisin, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Monday, 03 December 2018
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Visited On Sunday, 25 November 2018

We had to wait over 45 minutes from our starter to mains and with 2 kids under 5 that was a long wait! Didn’t think the beef brisket tasted great either so wasn’t worth the wait!

Reviewed On
Restaurant Response

Hi Sophie, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Gloucester Quays customer service

Responded On Tuesday, 27 November 2018
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Visited On Saturday, 24 November 2018

Awesome food and service, just felt a little cramped where we sat, with people (staff and public) squeezing to get past. Maybe trying to fit too many seats and tables into a not big enough space.

Reviewed On
Restaurant Response

Dear Andrew, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 27 November 2018
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Visited On Saturday, 24 November 2018

We were excited to eat here and on arrival we were greeted friendly and taken to our table. I notified to the waiter that I was Gluten free and I went through the menu where it highlighted G by foods that were ok. I selected the chicken fajitas and told our waiter that I wanted the GF option. The starters were nice and I was looking forward to my main. The chicken and accompaniments came out but with my order I was given a GF bread roll! I queried with the lady why I had a roll and not wraps and she just replied, we ran out! It was disappointing to say the least and I don’t like bread rolls as they are dry and don’t really go with chicken fajitas. As I highlighted to our waiter, had I known they’d run out I’d have ordered something else. He said he didn’t know and I asked him to tell the manager I wasn’t happy especially as it was £14.85 for some chicken and a bread roll. The best the manager did was taken 20% off just my main meal. We were all disappointed as it ruined our experience and we won’t be returning as we felt for what we got wasn’t as described or value for money. I’d suggest that when the chef gets an order and knows they have run out of something to get the waiting staff to inform the customer so they have an opportunity to change their option instead of receiving something that doesn’t resemble their choice.

Reviewed On
Restaurant Response

Hi Lucy, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Gloucester Quays customer service

Responded On Tuesday, 27 November 2018
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Visited On Tuesday, 20 November 2018

Really enjoyed our evening at Coal Grill and Bar, we will definitely be coming back. Food was lovely, service was great and the bill was a nice surprise and really good value for money. Mulled wine was lovely and would recommend.

Reviewed On
Restaurant Response

Dear Melanie, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Friday, 23 November 2018
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Visited On Saturday, 17 November 2018

Made it special for my mum So thanks and accommodating to my nephew too

Reviewed On
Restaurant Response

Dear Alicia, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Wednesday, 21 November 2018
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Visited On Saturday, 17 November 2018

It was very busy, but no issues with the service couldn't fault it and the food was excellent

Reviewed On
Restaurant Response

Hi Neil, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill and Bar and we are looking forward to your next visit!

Responded On Monday, 19 November 2018
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Visited On Saturday, 17 November 2018

Good good, nice and hot.

Reviewed On
Restaurant Response

Hi Travey, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill and Bar and we are looking forward to your next visit!

Responded On Monday, 19 November 2018
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Visited On Wednesday, 14 November 2018

Excellent food, not rushed the person who took our order very polite Good Evening

Reviewed On
Restaurant Response

Dear Jade, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Friday, 16 November 2018
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Visited On Sunday, 11 November 2018

I wasn’t happy with the coal burger since it was very dry. And i also had a mojito, which was very watery and also it had a way to much ice in it.

Reviewed On
Restaurant Response

Hi Chelsea, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Grill and Bar - Gloucester Quays customer service

Responded On Tuesday, 13 November 2018
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Visited On Saturday, 03 November 2018

Great kids menu, good portions for older ones.

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