Coal Grill and Bar - Gloucester Quays

Pillar and Lucy House, Gloucester, United Kingdom, GL2 5RG
Restaurant info
Opening Information

9:00 - 22:30

Facilities
  • Disabled Access
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar - Gloucester Quays

We are set in the stunning Pillar and Lucy Warehouse in Glocester Quays. We have heaps of atmosphere, with exposed brickwork, low ceilings, timber beams and a waterside view. Sit back and enjoy the
south facing terrace or have a drink in our cosy cocktail bar.

The restaurant is directly opposite the cinema and adjacent to the factory outlet centre.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
99
4 Stars:
69
3 Stars:
38
2 Stars:
23
1 Star:
8
Visited On Wednesday, 17 July 2019

Great location. Lovely food particularly the peanut and caramel tart with ice cream - perfectly sweet and crunchy. Good portions. Waitress was happy to return an underdone steak to the chef which came back quickly and just right. Staff very attentive and pleasant. We took the optional service charge off the bill and left our own tip. Overall a lovely evening with friends.

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Visited On Monday, 15 July 2019

A quality meal in a great location with super friendly service 👍🏼

Reviewed On
Restaurant Response

Dear Alex, Thank you for your great review! Great to see you enjoyed your meal and our service and we hope to see you soon. Best wishes, Coal Customer Service

Responded On Wednesday, 17 July 2019
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Visited On Saturday, 13 July 2019

Great foods and wine

Reviewed On
Restaurant Response

Dear Delwyn, Great to see you enjoyed your food and wine! Many thanks and we hope to see you again sometime. Best wishes, Coal Customer Service

Responded On Monday, 15 July 2019
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Visited On Saturday, 13 July 2019

Good service.. good value for money..

Reviewed On
Restaurant Response

Dear Ange, Thank you for your review! We hope to see you soon. Best wishes, Coal Customer Service

Responded On Monday, 15 July 2019
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Visited On Sunday, 07 July 2019

It was alright, but empty which I did not expect for Sunday lunch. Considering how empty it was, service took a long time, it must have been 10 minutes after sitting down that we were asked if we wanted any drinks.

Reviewed On
Restaurant Response

Dear Richard, We're really sorry to hear your experience with our atmosphere wasn't what it should have been. We love to put things right. Can you send an e-mail to [email protected] and we will be in touch? Best wishes, Coal Customer Service

Responded On Tuesday, 09 July 2019
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Visited On Saturday, 06 July 2019

Great evening thank you for looking after us so well

Reviewed On
Restaurant Response

Dear Maggie, You're more than welcome! We are happy to see you enjoyed your time with us and we hope to see you soon. Many thanks, Coal Customer Service

Responded On Monday, 08 July 2019
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Visited On Saturday, 06 July 2019

The service was exceptional and all the staff were very friendly and the food was delicious woukd highly reccomend for everyone to visit the coal bar the atmosphere is great too. Will definitely come back to this eatery love it.

Reviewed On
Restaurant Response

Dear Sara, Thank you for your recommendation! We are happy to see you enjoyed your time and we hope to see you again soon. Many thanks, Coal Customer Service

Responded On Monday, 08 July 2019
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Visited On Saturday, 06 July 2019

Lovely food and good and fast service, but was VERY loud in the restaurant. Online booking was useless though, booked, had confirmation email, but when we arrived the restaurant didn't have our booking so we were very lucky to get a table!

Reviewed On
Restaurant Response

Dear Louise, Thank you for your review and feedback! Many thanks, Coal Customer Service

Responded On Monday, 08 July 2019
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Visited On Sunday, 23 June 2019

Wonderful lovely staff been for several family meals all ways enjoy ourselves

Reviewed On
Restaurant Response

Glad to hear you enjoyed your time with us and that we have become a regular for family meals. We look forward to seeing you all again soon.

Responded On Wednesday, 26 June 2019
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Visited On Saturday, 22 June 2019

Steak was awful, far too chewy asked for another second just as bad - wont order steak again maybe mac and cheese (service was superb however made the meal much more enjoyable)

Reviewed On
Restaurant Response

Thank you for taking the time to leave us a review, we are glad to hear the service went above and beyond your expectations. Hope to see you again soon.

Responded On Wednesday, 26 June 2019
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Visited On Saturday, 22 June 2019

Great atmosphere and service was outstanding and the food was delicious highly reccomend this place

Reviewed On
Restaurant Response

We are glad to hear you enjoyed the food and look forward to seeing you again soon!

Responded On Wednesday, 26 June 2019
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Visited On Sunday, 16 June 2019

The food side of our visit was superb, however we were quite shocked at the “optional” service charge... £9.00 was added onto our bill which we chose not to pay. Under normal circumstances we would happily pay a service charge but for this we expect an attentive service. Our expectations of this would be being asked how our food was, do we need anything else, is there anything i can do for you etc... unfortunately the overall meal we feel was ruined as the atmosphere is what really makes an enjoyable meal and servers are a part of that atmosphere and on this occasion we were left disappointed. It is because of this that we have unfortunately chosen to not return and take our custom elsewhere.

Reviewed On
Restaurant Response

Dear Chloe, We’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Many thanks, Coal Customer Service

Responded On Tuesday, 18 June 2019
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Visited On Saturday, 15 June 2019

Great place, good food 👍

Reviewed On
Restaurant Response

Dear Lyndsey, Thank you for your great review! We hope to see you soon. Very best, Coal customer Service

Responded On Monday, 17 June 2019
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Visited On Saturday, 08 June 2019

n/a

Reviewed On
Restaurant Response

Hi Nick, Thank you for your great review! We are happy to see you enjoyed yourself. Best wishes, Coal Customer Service

Responded On Monday, 10 June 2019
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Visited On Saturday, 08 June 2019

Superb Service

Reviewed On
Restaurant Response

Hi Chris, Thank you for your great review! We are happy to see you enjoyed yourself. Best wishes, Coal Customer Service

Responded On Monday, 10 June 2019
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Visited On Saturday, 08 June 2019

I found the portion sizes to be very small and the service was not of a sufficient standard with at one time feeling hounded to make a decision to bring left waiting to the bill for over 30 minutes

Reviewed On
Restaurant Response

We’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Many thanks and we still hope to see again sometime, Coal Customer Service

Responded On Monday, 10 June 2019
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Visited On Friday, 07 June 2019

First time I've visited same for lots of my colleagues, we were all impressed!

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Visited On Sunday, 02 June 2019

I was presented with a bill to pay . The server bought the card machine over and put in the amount I put my pin in the machine and paid for it. THIS INCLUDED A 10% TIP that I was not made aware of . It was only when I looked at the bill on the way home that I noticed it. This is about my 4th visit AND MY LAST

Reviewed On
Restaurant Response

Dear Mike, Thanks for taking the time to give this feedback - we'll pass it on to our area manager and we will ask our servers to ensure that guests are aware of the service charge. Still, we hope to see you again soon! Best wishes, Coal Customer Service

Responded On Tuesday, 04 June 2019
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Visited On Saturday, 01 June 2019

Great food but marred by slow service and wrong dish for my daughter and an extra chips (I didn't order) for me. Drinks service also slow. It's a shame as we often go to coal but this time it was disappointing.

Reviewed On
Restaurant Response

Dear George, We’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Many thanks, Coal Customer Service

Responded On Monday, 03 June 2019
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Visited On Saturday, 01 June 2019

Although our meals on the whole were ok the chips were far from. Frozen chips/fries which were over cooked, I mean come on, how hard is it to cook decent fresh fries/ chips ??? It's only a potato!

Reviewed On
Restaurant Response

Dear Dave, Thank you for your review! We always strive to ensure a positive customer experience at Coal and are really sorry to hear that your experience wasn't what it should have been. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Many thanks, Coal Customer Service

Responded On Monday, 03 June 2019
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Visited On Wednesday, 29 May 2019

Relatives with us are from. USA and we're totally impressed with the food and especially our waitress.

Reviewed On
Restaurant Response

Dear Agnes, Thank you for your compliments! We are happy to see you and your friends enjoyed yourselves. Very best, Coal Customer Service

Responded On Friday, 31 May 2019
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Visited On Tuesday, 28 May 2019

Mains came out before we'd had our starter (sharing 1 between 3 of us) so wasn't impressed by this. All the food tasted good though and the drinks were nice too.

Reviewed On
Restaurant Response

Dear Jay, Thank you for your review and feedback! We hope to see you again sometime to enjoy our food once again. Best wishes, Coal Customer Service

Responded On Friday, 31 May 2019
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Visited On Sunday, 26 May 2019

Food was lovely. Long wait for drinks!! Wasn’t even apologised to for the wait. Also not attentive service. Didn’t ask us if we required more drinks and then expected us to pay a service Charge of 10% which between six of us was only a few pounds each but we were so unhappy with service we didn’t want to pay that much. Also when we tried to leave was told we hadn’t paid enough by £2.00. This was actually our change due. The service people could calculate our bill correctly. Won’t be returning.

Reviewed On
Restaurant Response

Dear Aimee, We’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Customer Service

Responded On Tuesday, 28 May 2019
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Visited On Sunday, 26 May 2019

Great food & atmosphere! The service was dull and miserable but didn’t stop us from enjoying our cocktails!

Reviewed On
Restaurant Response

Dear Georgina, We are happy to see you enjoyed your cocktails and food! We hope to see you again soon. Very best, Coal Customer Service

Responded On Tuesday, 28 May 2019
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Visited On Sunday, 26 May 2019

Always good food, at this busy restaurant on the Quays, looking forward to going back soon

Reviewed On
Restaurant Response

Dear Lesley, We are looking forward to have you again as well! Thank you for your great review, we really appreciate it. Very best, Coal Customer Service

Responded On Tuesday, 28 May 2019
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