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Coal Grill and Bar - Gloucester Quays

Pillar and Lucy House, Gloucester, United Kingdom, GL2 5RG
Restaurant info
Opening Information

9:00 - 22:30

Facilities
  • Disabled Access
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar - Gloucester Quays

We are set in the stunning Pillar and Lucy Warehouse in Glocester Quays. We have heaps of atmosphere, with exposed brickwork, low ceilings, timber beams and a waterside view. Sit back and enjoy the
south facing terrace or have a drink in our cosy cocktail bar.

The restaurant is directly opposite the cinema and adjacent to the factory outlet centre.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
5 Stars
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5 Stars:
86
4 Stars:
60
3 Stars:
31
2 Stars:
21
1 Star:
7
Visited On Monday, 22 April 2019

The fajitas has got a lot smaller not enough chicken anymore.

Reviewed On
Restaurant Response

Dear Monique, Thank you for your feedback. We hope to see you again soon! Best wishes, Coal Customer Service

Responded On Wednesday, 24 April 2019
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Visited On Monday, 01 April 2019

Starter was burnt and main course was not that much better

Reviewed On
Restaurant Response

Dear Ade, We’re really sorry to hear that your experience wasn't what it should have been. We'd love to make things right. Could you please email [email protected] with your details (e.g. date of visit) so that we can look into this in more detail? Many thanks, Coal Customer Service

Responded On Wednesday, 03 April 2019
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Visited On Sunday, 31 March 2019

Booked for 7 of us and we all enjoyed a really lovely Mother's Day family get together. A free glass of Prosecco for the Mum's was a nice touch. The Food, atmosphere and service we received was excellent and we were made to feel welcome and not rushed in anyway throughout our Visit. Definitely worth a visit.

Reviewed On
Restaurant Response

Dear Rachael, Thank you for your kind words! We are glad to see you had a nice Mothers day. Best wishes, Coal Customer Service

Responded On Tuesday, 02 April 2019
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Visited On Sunday, 31 March 2019

Great meal, we loved the extra Mother’s Day treats, would definitely return

Reviewed On
Restaurant Response

Dear Ange, We are happy to see you enjoyed you Mothers day at Coal. We can't wait to see you again. Have a nice day! Coal Customer Service

Responded On Tuesday, 02 April 2019
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Visited On Friday, 29 March 2019

Lovely food, great staff service, we had a lovely time!

Reviewed On
Restaurant Response

Dear Bethany, Thank you for your kind words! We are happy to see you enjoyed your time with us. Very best, Coal Customer Service

Responded On Monday, 01 April 2019
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Visited On Saturday, 23 March 2019

Whilst understanding that tables are booked for certain times, being ushered out made feel very unwelcome. The rib combo was over cooked and portion sizes for the price are very disproportionate. A special occasion to celebrate my wife's birthday was spoilt and complaining about the standard of food would have just ruined it further. I understand that during busy times, dining times are restricted but to feel so undervalued in your pursuit of profits and targets will ultimately drive your customers to businesses that do care about about it customers and who make them feel valued and appreciated

Reviewed On
Restaurant Response

Dear Tina, We're sorry to read your wife's birthday wasn't what it should have been. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Many thanks, Coal Customer Service

Responded On Monday, 01 April 2019
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Visited On Wednesday, 27 March 2019

Great service definitely go again My son and daughter-in-law really enjoyed themselves

Reviewed On
Restaurant Response

Dear Trudy, We are happy to read you are planning on coming back! We would love to have you, your son and daughter-in-law back. Have a nice day! Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Saturday, 23 March 2019

Happy with food, drinks and service, only slight drawback was when we were waiting still for desserts to arrive and we were asked if we were ready to vacate the table as the next party of guest had arrived! We could only eat as quickly as the food arrived and as already said, we were still waiting on desserts to be served to the table. Other than that - was a good night.

Reviewed On
Restaurant Response

Dear Craig, Glad to see you enjoyed your time with us! We hope to see you again sometime. Very best, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Wednesday, 13 March 2019

Amazing from start to finish.. Our waiter Iura was lovely, so polite, friendly and attentive. Our food arrived promptly and was excellent! Every dish was cooked exactly how it should have been and was hot and delicious. Unfortunately we didn't have room for dessert but we will definitely be back again for another meal very soon. Thank you for a very enjoyable experience.

Reviewed On
Restaurant Response

Dear Jessica, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Thursday, 14 March 2019

Service was good but a bit slow to get our bill.

Reviewed On
Restaurant Response

Hi Dann, thanks for your comments. It's great to hear that you had a good time with us. However, we will pass the service feedback on to the team to make sure we get it right next time. Thanks again.

Responded On Tuesday, 19 March 2019
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Visited On Tuesday, 12 March 2019

The food was excellent, especially the firesticks which were shared by two people. The service was also good. However the restaurant was very quiet with less than ten diners in it.

Reviewed On
Restaurant Response

Dear Peter, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Saturday, 09 March 2019

Na

Reviewed On
Restaurant Response

Hi Lesley, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks.

Responded On Tuesday, 19 March 2019
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Visited On Saturday, 09 March 2019

Poor service waited too long for service had to ask for the bill after waiting 45 mins 1st bill was wrong so had to wait again for it to be corrected!

Reviewed On
Restaurant Response

Hi Claire, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal.

Responded On Tuesday, 19 March 2019
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Visited On Sunday, 10 March 2019

Generally very good first impression - main courses were delicious but pudding a little disappointing (coal mess!!)

Reviewed On
Restaurant Response

Hi Karen, thanks for your comments. It's great to hear that you enjoyed your main courses and time with us. However I'm sorry to hear that the dessert was not up to your expectation. We will pass this information on to the team to make sure we get it right next time. Thanks again.

Responded On Tuesday, 19 March 2019
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Visited On Saturday, 02 March 2019

Very enjoyable evening it was my sons Birthday

Reviewed On
Restaurant Response

Dear Hayley, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and that we could be part of the celebrations. We hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Sunday, 03 March 2019

Really good menu variety - super value with cinema or Tastecard offers and our waitress was really friendly. Would be nice if the kids pizza came with some accompaniment as it’s quite a meagre for an older kid. Skewers & Vegeburger were excellent!

Reviewed On
Restaurant Response

Dear Sam, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and that you enjoyed the vegeburger in particular. Hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Saturday, 02 March 2019

Very good service and a great atmosphere

Reviewed On
Restaurant Response

Dear Steve, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Saturday, 23 February 2019

Excellent

Reviewed On
Restaurant Response

Hi Nicki, thank you for your great review, we hope to see you again soon!

Responded On Wednesday, 27 February 2019
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Visited On Saturday, 23 February 2019

Great choice on the menu, friendly atmosphere.

Reviewed On
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Hi Nicola, thank you for your great review, we hope you come back again soon!

Responded On Tuesday, 26 February 2019
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Visited On Friday, 22 February 2019

Looked after our group of 10 very well. Attentive and we did not feel rushed

Reviewed On
Restaurant Response

Hi Natalie, thank you for your review, we are glad that you all enjoyed your visit and we hope you come back soon!

Responded On Tuesday, 26 February 2019
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Visited On Wednesday, 20 February 2019

No gluten free available on the special lunch menu in spite of me asking beforehand if Gluten free would be available. No skimmed or smei skimmed milk available for coffee. Slow service - the restaurant was not busy. Staff tried their best but did not seem to know how to cope with gluten free and were not bothered that the table looked a little fed up. Sorry, not good enough.

Reviewed On
Restaurant Response

Hi Chris, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Grill and Bar

Responded On Friday, 22 February 2019
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Visited On Tuesday, 19 February 2019

Food good but overpriced.

Reviewed On
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Hi Julie, thank you for your review, we hope to see you again soon!

Responded On Thursday, 21 February 2019
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Visited On Sunday, 17 February 2019

Wouldn’t recommend ever!!! Little choice on the menu, was not busy st all. But placed in the corner out of the way. The service to order drinks took far to long. Just a rubbish place to eat

Reviewed On
Restaurant Response

Hi Martin, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Grill and Bar

Responded On Wednesday, 20 February 2019
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Visited On Saturday, 16 February 2019

Very good, quite expensive for what the food was, but nevertheless it was fantastic food. The restaurant was very busy which was expected a Saturday night, but the staff were still very good at serving us.

Reviewed On
Restaurant Response

Hi Courtney, we are so pleased to hear that you enjoyed the food, we hope to see you again soon!

Responded On Monday, 18 February 2019
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Visited On Friday, 15 February 2019

My Mac and cheese was dry and rubbery. Super small portion but when I told the waiter he dealt with it v professionally.

Reviewed On
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Hi Ashleigh, thank you for your feedback, we hope to see you back again soon.

Responded On Monday, 18 February 2019
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