Coal Grill and Bar - Gloucester Quays

Pillar and Lucy House, Gloucester, United Kingdom, GL2 5RG
Restaurant info
Opening Information

9:00 - 22:30

Facilities
  • Disabled Access
  • Outdoor Seating
  • Families and Children Welcome

About Coal Grill and Bar - Gloucester Quays

We are set in the stunning Pillar and Lucy Warehouse in Glocester Quays. We have heaps of atmosphere, with exposed brickwork, low ceilings, timber beams and a waterside view. Sit back and enjoy the
south facing terrace or have a drink in our cosy cocktail bar.

The restaurant is directly opposite the cinema and adjacent to the factory outlet centre.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
140
4 Stars:
105
3 Stars:
53
2 Stars:
31
1 Star:
13
Visited On Wednesday, 15 January 2020

A lovely meal and evening. Six different meals and all were lovely meals and well presented. Great service too.

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Visited On Tuesday, 14 January 2020

Service charge for zero service, if the service is good people will tip, it should not be automatically added and puts people off coming in.

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Visited On Tuesday, 14 January 2020

I had the Vegan Lasagne and although I ate it all I did find it a bit bland... I think it needs something more for flavour..

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Visited On Sunday, 12 January 2020

Excellent food and very friendly, efficient service. As good as anywhere we've been since moving to Cheltenham 18 months ago.

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Visited On Sunday, 12 January 2020

It was very quiet but everything was good, breakfast is excellent and would recommend to anyone.

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Visited On Friday, 13 December 2019

Food was amazing thank you

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Visited On Sunday, 12 January 2020

Can't fault it had a lovely meal and the staff were friendly.

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Visited On Sunday, 12 January 2020

Had a lovely Sunday lunch in a relaxed atmosphere staff very friendly and willing to help

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Visited On Saturday, 11 January 2020

Food was good and service was punctual

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Visited On Friday, 20 December 2019

Drinks quite expensive but food was excellent.

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Restaurant Response

Thank you for your recommendation of our food.

Responded On Saturday, 04 January 2020
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Visited On Wednesday, 01 January 2020

Only people in at 4 pm New Years Day as it was closing so not much atmosphere. Food, drink and service very good

Reviewed On
Restaurant Response

Thank you for your review. The area is very quiet on New Years Day which is why we have shorter opening hours.

Responded On Saturday, 04 January 2020
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Visited On Monday, 30 December 2019

Terrible this time , food is is usually great but this time was cold and slow service despite restaurant empty Steak was like shoe soles £250 down drain 👎🏻👎🏻👎🏻

Reviewed On
Restaurant Response

We are so sorry to hear this, it sounds like you have been before and know this is not usually the case. We do hope the manager at Gloucester was able to rectify the problems but if you require further assistance then do get in touch at [email protected]

Responded On Saturday, 04 January 2020
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Visited On Tuesday, 31 December 2019

First visit, really enjoyed, friendly welcome from staff, super food, thought the individual toilets slightly strange 🤔

Reviewed On
Restaurant Response

Delighted to have exceeded your expectations on your first visit to us. We hope it is the first of many.

Responded On Saturday, 04 January 2020
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Visited On Thursday, 19 December 2019

Lovely food! Fantastic service.

Reviewed On
Restaurant Response

Whoop Whoop 5 stars all round, glad you enjoyed all we have to offer !

Responded On Saturday, 04 January 2020
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Visited On Saturday, 23 November 2019

Even though you were really busy staff were efficient and friendly.

Reviewed On
Restaurant Response

Whoop Whoop ! High 5 ! Thank you for choosing Coal, we are glad you had a great time with us.

Responded On Friday, 27 December 2019
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Visited On Tuesday, 24 December 2019

Lovely food, good menu

Reviewed On
Restaurant Response

It is because of feedback like yours that we are able to confirm that we are heading in the right direction.

Responded On Friday, 27 December 2019
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Visited On Saturday, 21 December 2019

Fabulous food, drinks & service. Great Christmas night out.

Reviewed On
Restaurant Response

We are glad to know that your meal at Coal was just right for you, and we totally hit the spot. We are looking forward to your next visit. Wishing you and yours a Happy Christmas

Responded On Tuesday, 24 December 2019
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Visited On Saturday, 21 December 2019

Food was excellent, drinks ok price a shame you had to have same cocktail for discount price Service was good but we felt rushed towards the end of our meal as we were the only ones left in the area and we were made to feel uncomfortable as waitress kept asking us if we wanted anything else, I know this is her job but quite literally as soon as I put my cup down, she took it, same with our glasses

Reviewed On
Restaurant Response

Thank you for your feedback, we are sorry that you felt rushed, it is not something we want to happen. We will pass your feedback to the manager at Gloucester so that they can raise this issue in the team briefings.

Responded On Friday, 27 December 2019
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Visited On Saturday, 21 December 2019

The service was quite slow and the staff weren't very friendly. The food was varied, I had the prawn linguine which was very bland.

Reviewed On
Restaurant Response

Your satisfaction is our first priority and we want to take care of this matter if you could email us directly we would love to find a solution so that you leave happy - [email protected]

Responded On Tuesday, 24 December 2019
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Visited On Saturday, 21 December 2019

Received the wrong order, it was redone but I had practically finished my sides when I got the correct main. Bit disappointing.

Reviewed On
Restaurant Response

It seems we dropped the ball there, we are sorry that this effected your experience with us and can assure you that, it is not something that usually happens.

Responded On Saturday, 04 January 2020
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Visited On Friday, 20 December 2019

The food itself was amazing couldn’t fault it good portion sizes and looked stunning but I booked for a Xmas table for 8 people I rang up prior and was advised I had to choose Xmas menu choices on the app but that the rest can order from normal menu when we arrived that was incorrect as only 5 people had chosen Xmas food there wasn’t a table for us so we had to sit and hang around with all our bags and gifts for 45 minutes until a table for 8 was available they advised they thought as we didn’t submit other menu choices only 5 were coming no one called to check or confirm and put a dampener on the night hanging around in the end the lady had to ask the people to leave there table as they was sat for some time not eating, but we felt bad they were being pushed out- no complimentary drinks or discount was offered at all for the mix up

Reviewed On
Restaurant Response

We are really sorry this initial blunder on our part marred your meal with us. We do feel a gesture would have been appropriate in this situation, if you can drop us line to [email protected] we can post you out a little offer for January by way of apology.

Responded On Friday, 27 December 2019
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Visited On Friday, 20 December 2019

Food and service very good even though a very full restaurant

Reviewed On
Restaurant Response

We are glad to know that Coal was just the right place for you and we totally hit the spot. Wishing you a very Merry Christmas and a Happy New Year.

Responded On Saturday, 21 December 2019
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Visited On Friday, 20 December 2019

Good food, bit pricey for what you get though. Drinks took a while to arrive but in all fairness the place was busy. Nice waiter.

Reviewed On
Restaurant Response

Thank you for taking the time to leave us your feedback. We do hope you visit again soon.

Responded On Friday, 27 December 2019
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Visited On Friday, 20 December 2019

From entering to exiting, we received brilliant service. Our table was waited on with patience and attentiveness, nothing was too much trouble. The food was fantastic, we all left feeling very satisfied. We would 100% come here again, but probably at a less busy time, as it was quite loud!

Reviewed On
Restaurant Response

Thank you so much, we are pleased to hear that you enjoyed your time at Coal.

Responded On Friday, 27 December 2019
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Visited On Thursday, 19 December 2019

I wasn’t impressed with my main meal for the Xmas dinner, the roast potatoes where not properly cooked, the gravy was runny and I found bone in my turkey, but as I had eaten majority of the food and not wanting to ruin the fun my colleagues where having I didn’t complain at the restaurant but in high in site I wish I did

Reviewed On
Restaurant Response

Thank you for your feedback. If you would like to contact us directly, we would be grateful for the opportunity to find out more about what happened. [email protected]

Responded On Sunday, 22 December 2019
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