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Coal Grill and Bar - Gloucester Quays

Pillar and Lucy House, Gloucester, United Kingdom, GL2 5RG
Restaurant info
Opening Information

9:00 - 22:30

Facilities
  • Disabled Access
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar - Gloucester Quays

We are set in the stunning Pillar and Lucy Warehouse in Glocester Quays. We have heaps of atmosphere, with exposed brickwork, low ceilings, timber beams and a waterside view. Sit back and enjoy the
south facing terrace or have a drink in our cosy cocktail bar.

The restaurant is directly opposite the cinema and adjacent to the factory outlet centre.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
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5 Stars:
78
4 Stars:
49
3 Stars:
31
2 Stars:
18
1 Star:
5
Visited On Friday, 15 February 2019

My Mac and cheese was dry and rubbery. Super small portion but when I told the waiter he dealt with it v professionally.

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Visited On Thursday, 14 February 2019

Only problem I had was optional service charge on the bill ...that should be taken off , it’s Upto the customer to tip or not.

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Visited On Friday, 08 February 2019

Absolutely fantastic service! We were seated straight away and served our very yummy cocktails!! The food was amazing but didn't have room for desert. Will be back!!

Reviewed On
Restaurant Response

Hi Camilla, thank you for the great review, we look forward to your next visit, when you definitely need to try one of our delicious desserts!

Responded On Monday, 11 February 2019
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Visited On Friday, 08 February 2019

Great meal, good service

Reviewed On
Restaurant Response

Hi Laura, thank you for the five star review, come back soon!

Responded On Monday, 11 February 2019
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Visited On Wednesday, 06 February 2019

N/A

Reviewed On
Restaurant Response

Hi Charles, thank you for your review, we hope to see you back again soon!

Responded On Friday, 08 February 2019
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Visited On Monday, 04 February 2019

Terrible service, but food was okay. There were maybe 4 tables in with it being Monday yet food took more than 30 minutes to arrive. We were literally the only customers in the building by 8:30pm and staff kept looking over when we were trying to get their attention, but they ignored us. We just wanted to pay the bill! Took 10 minutes to get it despite there being no other tables so asked for the card machine immediately not wanting to wait even longer, but no one ever came back over so I went up, to be told to go back to my table and they’d be with me in a minute because they were busy closing. Took 20 minutes to pay the bill in the end, such a waste of time.

Reviewed On
Restaurant Response

Hi Naomi, we are glad to hear that you enjoyed your food but we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Thursday, 07 February 2019
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Visited On Saturday, 02 February 2019

Service slow,

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Visited On Saturday, 02 February 2019

Fabulous meal, excellent service and a lovely atmosphere

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Visited On Friday, 01 February 2019

Good food

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Visited On Wednesday, 30 January 2019

We have been to the Coal Grill and Bar several times now since moving into the area and so far all meals have been excellent. The staff are always friendly and efficient. On our last visit, they surprised my wife with a complimentary dessert topped with a candle as our waitress had heard us toasting her birthday! Will definitely go again.

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Visited On Sunday, 27 January 2019

Terrible service, not at all friendly, waiter looked like he wanted to be anywhere but there, and when it came to paying, we were not told about the service charge which the waitress charged us for without giving us an option , she just put the amount into the card machine. It wasn't until I checked the receipt that I noticed it. Won't be visting again

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Visited On Thursday, 24 January 2019

Somewhat overpriced for what you get. Fab idea but could be executed better. Not great value for money - food is ok but should be charging half what they do for what you get

Reviewed On
Restaurant Response

Hi Chris, thank you for the feedback. We hope you come back soon!

Responded On Tuesday, 29 January 2019
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Visited On Friday, 18 January 2019

Fairly pricey for the standard you get. Ordered grilled halloumi chopped peppers and beetroot for a starter for nearly £7 and was presented with half a pepper with a slice of halloumi on top. Whilst eating out starters and with a mouth full of food the waiter asked what we would like for mains . After a 45 minute wait for our mains the frenchie burger i ordered was burnt and the brioche bun was so soggy from the sauce it was tearing away. We clearly had the last few chips as were very overdone and tasteless. When complained to the waiter about it, he said sorry about that and collected our plates then proceeded to get us the bill complete with a £7 service charge. Laughable. Will not be returning. Poor service poor food. Although our cocktails were fabulous.

Reviewed On
Restaurant Response

Hi Summer, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Monday, 21 January 2019
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Visited On Friday, 18 January 2019

The manager on duty was so rude! My sweet potato fries were burnt. The rest of the meal was lovely it was just my chips I wasn’t prepared to pay for as the taste wasn’t nice. The manager with a raise tone in her voice argued across the dinner table the chips wasn’t burnt. Her manners and customer service was jaw dropping we will not be returning to coal again.

Reviewed On
Restaurant Response

Hi, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Monday, 21 January 2019
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Visited On Friday, 18 January 2019

The food was very good but took a while to come out. We were sat in the corner and felt a little neglected by staff, we had to call them to take a drinks order, then when it was time to pay we ended up paying at the bar as had enough of waiting to pay however when it came to us leaving there were 2 staff instantly cleaning our table by the time we reached the door.

Reviewed On
Restaurant Response

Hi Kayleigh, we are glad to hear that you enjoyed your food but we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Monday, 21 January 2019
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Visited On Friday, 18 January 2019

Just rather disappointed with the service charge being added to the bill.. this should be optional !

Reviewed On
Restaurant Response

Hi there, thanks for taking the time to give this feedback - we'll pass it on to our area manager and we will ask our servers to ensure that guests are aware of the service charge. Still, we hope to see you again soon!

Responded On Monday, 21 January 2019
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Visited On Friday, 18 January 2019

Tables were uneven and needed napkins underneath to stabilise it.

Reviewed On
Restaurant Response

Thanks for the feedback, we hope to see you again soon!

Responded On Monday, 21 January 2019
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Visited On Friday, 28 December 2018

The restaurant was lovely and the food was great. What let down the evening was the kitchen staff looking at what only could be described as soft porn whilst cooking my food. This surely should be done in a person's own time and it for customers to see.

Reviewed On
Restaurant Response

Hi Craig, thank you for the review we are glad to hear that you enjoyed your food, but sorry that your service wasn't up to our usual standards. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal

Responded On Friday, 18 January 2019
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Visited On Sunday, 13 January 2019

We used our Tastecard which gets us 50% off food here. Not sure if we'd have been so happy paying the full price. Good atmosphere and good attentive service.

Reviewed On
Restaurant Response

Hi Mike, thank you for your feedback. We hope to see you again soon!

Responded On Tuesday, 15 January 2019
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Visited On Saturday, 12 January 2019

Staff friendly and welcoming - food great!

Reviewed On
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Hi Elen, thank you for your great review. We hope to see you again soon!

Responded On Monday, 14 January 2019
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Visited On Friday, 11 January 2019

Great experience

Reviewed On
Restaurant Response

Hi Chris, thank you for much for the great review we are so happy to hear that you enjoyed your visit. We hope to see you back again soon!

Responded On Monday, 14 January 2019
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Visited On Sunday, 06 January 2019

Food was excellent and the staff were friendly and attentive. Good value for money.

Reviewed On
Restaurant Response

Hi Denise, thank you so much for the great review, we hope to see you back again soon!

Responded On Tuesday, 08 January 2019
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Visited On Saturday, 05 January 2019

Food was very good, drinks were a little over priced

Reviewed On
Restaurant Response

Hi Rachel, thank you for the review, great to hear that you enjoyed your food. We hope to see you again soon!

Responded On Monday, 07 January 2019
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Visited On Friday, 21 December 2018

We booked for a party of 27 people with very short notice. For a large group of people the service was excellant, the food arrived on time and hot. The plates were cleared away quickly in time for the next course. Would recommend to anyone wanting to book a party

Reviewed On
Restaurant Response

Hi Nikki, thank you so much for your greta feedback and kind words. We are so glad that you enjoyed your party with us, we hope to see you back again soon!

Responded On Thursday, 03 January 2019
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Visited On Friday, 21 December 2018

Good Christmas meal

Reviewed On
Restaurant Response

Hi David, thank you so much for your great review. It's great to hear that you enjoyed your Christmas meal, we hope to see you soon!

Responded On Thursday, 03 January 2019
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