Coal Grill and Bar - Gloucester Quays

Pillar and Lucy House, Gloucester, United Kingdom, GL2 5RG
Restaurant info
Opening Information

9:00 - 22:30

Facilities
  • Disabled Access
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar - Gloucester Quays

We are set in the stunning Pillar and Lucy Warehouse in Glocester Quays. We have heaps of atmosphere, with exposed brickwork, low ceilings, timber beams and a waterside view. Sit back and enjoy the
south facing terrace or have a drink in our cosy cocktail bar.

The restaurant is directly opposite the cinema and adjacent to the factory outlet centre.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
116
4 Stars:
88
3 Stars:
47
2 Stars:
27
1 Star:
12
Visited On Tuesday, 12 November 2019

We had a large booking (10 people) but there was no need to place a deposit or pre-order. The service was great, and the food was really good and arrived in good time..

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Visited On Saturday, 09 November 2019

I made a mistake and didn't book enough spaces but when we arrived the staff were very accommodating and fitted us in. Thank you

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Visited On Thursday, 07 November 2019

My colleague is vegan and ordered the veggie supreme. It came out with a bun, a slice of tomato and lettuce. You can imagine our surprise at how sparse this was. I emailed your Gloucester branch and was told there was no patty included on the vegan option. Your menu does not mention this. I am disappointed that your Gloucester branch have just brushed this off and are refusing to send my colleague a voucher because if we had known he would have chosen a different option. Please can you provide a voucher for him

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Visited On Friday, 08 November 2019

Had a lovely meal in atmospheric restaurant.Staff friendly and helpful.Only complaint was the coffee arrived lukewarm but they were happy to replace with a really hot cup. Where we sat we found it slightly noisy and difficult to hear each other although there were not many people around.

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Visited On Friday, 08 November 2019

The food was enjoyable, we were served quickly. The dessert menu was lacking anything interesting so we decided to leave early. Also not a fan of the heft service charge added to the bill, although it is optional we would prefer to tip at our own discretion.

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Visited On Tuesday, 29 October 2019

Service was prompt, as was the food. Piotr was very attentive.

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Visited On Tuesday, 29 October 2019

Attentive staff & good value

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Visited On Sunday, 27 October 2019

The food was enjoyed by all, what i did not like is the tip was already built into the bill. This was not explained our mentioned at any point and a 14% tip which i only picked up after paying the bill would have been incredibly generous, whilst i had no complaints about our waitress she was not overly personable and certainly did not do anything to justify a 14% tip. If i return i will make sure this is removed from the bill and i will decide what level of tipping will be given. It tarnished an other wise pleasant meal.

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Visited On Friday, 25 October 2019

I really liked the atmosphere which felt very romantic and the waiter service was very good

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Visited On Saturday, 19 October 2019

Always have a great time at Coal in Gloucester, it's at the top of my list of places to eat with friends.

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Visited On Wednesday, 16 October 2019

less meat on the skewers than we have previously had. Asked for french mustard as opposed to english and was given Frenches squeezy american mustard, not a problem but one to watch out for in future. Was quieter than usual which did effect the atmosphere. Enjoyable meal again, many thanks.

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Visited On Wednesday, 16 October 2019

The addition of £5.99 service charge to a bill totalling £28 was rather steep! No mention of it before either. A table of two. One soft drink each. Two courses. Fair enough a service charge for larger tables but felt this was a little steep. It was optional but then there is hassle of asking to change it. We were happy to leave a tip ( which we did ) but felt this was a lot

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Visited On Wednesday, 16 October 2019

Very good service,staff always polite and friendly

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Visited On Saturday, 12 October 2019

Perfect place to catch up with old friends. Good food particularly the offerings from the grill.

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Visited On Saturday, 12 October 2019

Birthday meal, food and cocktails were good! Service was shocking

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Visited On Saturday, 12 October 2019

We had a fabulous meal at the Coal Bar & Grill on Saturday night. The food & service were of an excellent standard. We would definitely highly recommend it as a friendly, vibrant restaurant offering great food & service.

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Visited On Friday, 11 October 2019

Coal was quiet however service was slow. Our waiters forgot our order requests multiple times. One meal was over cooked and inedible. Overall we really didn't enjoy our dining experience.

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Restaurant Response

Dear Dave, We’re extremely sorry to hear about your experience with us. We strive to ensure a positive experience starting with great food, service and ambience. Rest assured we will address the matter internally, but we also want to make sure we have done everything in our hands to take care of you, Please email us directly at [email protected] with further details and a copy of your review so that we can be in touch. Kind Regards Coal Grill and Bar

Responded On Thursday, 07 November 2019
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Visited On Monday, 07 October 2019

Vegetarian and vegan options poor. It usually meant ingredients were removed and not substituted for something else. ie chi cken removed but charged the same! No vegan dessert not even a sorbet on offer.

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Visited On Friday, 04 October 2019

The food was good, the table was set out well for a birthday occasion. The person who seated us was lovely and so was the female waitress. However the male waiter was quite rude in him manner, quite pusy and made up feel we should leave.

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Visited On Saturday, 05 October 2019

It’s very loud in your restaurant, I could not hear the people down the other end of our table.

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Visited On Saturday, 05 October 2019

I don’t like when they add a service charge to the bill when giving it to you - if I want to pay a tip I will ! I don’t want it added without me knowing

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Visited On Friday, 27 September 2019

The meal was let down a little by a bottle of Doombar costing £6.55. You can buy a box of 6 for almost that price. I was given the bottle to pour myself, in a half pint glass, which I know may sound a bit churlish but just felt wrong. Otherwise, really good food served at a good pace and a nice evening.

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Visited On Saturday, 28 September 2019

Very very slow service, wasn’t that busy had plenty of staff no one seemed to have any clue what they were doing nor did anyone look happy to be there or welcoming. Waited half hour for two drinks, when it came to paying the bill waited over 20 minutes for someone to turn up with a card machine after asking numerous of times. Won’t be attending this restaurant again extremely disappointed with the service and all around awful experience compared to other locations

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Visited On Friday, 27 September 2019

all food nice no complaints it is expensive food and drinks especially i would go more often if the prices were reasonable

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Visited On Tuesday, 24 September 2019

The service was rushed & an optional service charge was added to our bill, which we didn’t pay. This had the opposite effect of wanting to tip for the service. Please stop doing it!

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