Coal Grill and Bar - Gloucester Quays
9:00 - 22:30
- Disabled Access
- Outside Seating Area
- Families and Children Welcome
About Coal Grill and Bar - Gloucester Quays
We are set in the stunning Pillar and Lucy Warehouse in Glocester Quays. We have heaps of atmosphere, with exposed brickwork, low ceilings, timber beams and a waterside view. Sit back and enjoy the
south facing terrace or have a drink in our cosy cocktail bar.
The restaurant is directly opposite the cinema and adjacent to the factory outlet centre.
Availability
We had a large booking (10 people) but there was no need to place a deposit or pre-order. The service was great, and the food was really good and arrived in good time..
I made a mistake and didn't book enough spaces but when we arrived the staff were very accommodating and fitted us in. Thank you
My colleague is vegan and ordered the veggie supreme. It came out with a bun, a slice of tomato and lettuce. You can imagine our surprise at how sparse this was. I emailed your Gloucester branch and was told there was no patty included on the vegan option. Your menu does not mention this. I am disappointed that your Gloucester branch have just brushed this off and are refusing to send my colleague a voucher because if we had known he would have chosen a different option. Please can you provide a voucher for him
Had a lovely meal in atmospheric restaurant.Staff friendly and helpful.Only complaint was the coffee arrived lukewarm but they were happy to replace with a really hot cup. Where we sat we found it slightly noisy and difficult to hear each other although there were not many people around.
The food was enjoyable, we were served quickly. The dessert menu was lacking anything interesting so we decided to leave early. Also not a fan of the heft service charge added to the bill, although it is optional we would prefer to tip at our own discretion.
Service was prompt, as was the food. Piotr was very attentive.
Attentive staff & good value
The food was enjoyed by all, what i did not like is the tip was already built into the bill. This was not explained our mentioned at any point and a 14% tip which i only picked up after paying the bill would have been incredibly generous, whilst i had no complaints about our waitress she was not overly personable and certainly did not do anything to justify a 14% tip. If i return i will make sure this is removed from the bill and i will decide what level of tipping will be given. It tarnished an other wise pleasant meal.
I really liked the atmosphere which felt very romantic and the waiter service was very good
Always have a great time at Coal in Gloucester, it's at the top of my list of places to eat with friends.
less meat on the skewers than we have previously had. Asked for french mustard as opposed to english and was given Frenches squeezy american mustard, not a problem but one to watch out for in future. Was quieter than usual which did effect the atmosphere. Enjoyable meal again, many thanks.
The addition of £5.99 service charge to a bill totalling £28 was rather steep! No mention of it before either. A table of two. One soft drink each. Two courses. Fair enough a service charge for larger tables but felt this was a little steep. It was optional but then there is hassle of asking to change it. We were happy to leave a tip ( which we did ) but felt this was a lot
Very good service,staff always polite and friendly
Perfect place to catch up with old friends. Good food particularly the offerings from the grill.
Birthday meal, food and cocktails were good! Service was shocking
We had a fabulous meal at the Coal Bar & Grill on Saturday night. The food & service were of an excellent standard. We would definitely highly recommend it as a friendly, vibrant restaurant offering great food & service.
Coal was quiet however service was slow. Our waiters forgot our order requests multiple times. One meal was over cooked and inedible. Overall we really didn't enjoy our dining experience.
Dear Dave, We’re extremely sorry to hear about your experience with us. We strive to ensure a positive experience starting with great food, service and ambience. Rest assured we will address the matter internally, but we also want to make sure we have done everything in our hands to take care of you, Please email us directly at [email protected] with further details and a copy of your review so that we can be in touch. Kind Regards Coal Grill and Bar
Vegetarian and vegan options poor. It usually meant ingredients were removed and not substituted for something else. ie chi cken removed but charged the same! No vegan dessert not even a sorbet on offer.
The food was good, the table was set out well for a birthday occasion. The person who seated us was lovely and so was the female waitress. However the male waiter was quite rude in him manner, quite pusy and made up feel we should leave.
It’s very loud in your restaurant, I could not hear the people down the other end of our table.
I don’t like when they add a service charge to the bill when giving it to you - if I want to pay a tip I will ! I don’t want it added without me knowing
The meal was let down a little by a bottle of Doombar costing £6.55. You can buy a box of 6 for almost that price. I was given the bottle to pour myself, in a half pint glass, which I know may sound a bit churlish but just felt wrong. Otherwise, really good food served at a good pace and a nice evening.
Very very slow service, wasn’t that busy had plenty of staff no one seemed to have any clue what they were doing nor did anyone look happy to be there or welcoming. Waited half hour for two drinks, when it came to paying the bill waited over 20 minutes for someone to turn up with a card machine after asking numerous of times. Won’t be attending this restaurant again extremely disappointed with the service and all around awful experience compared to other locations
all food nice no complaints it is expensive food and drinks especially i would go more often if the prices were reasonable
The service was rushed & an optional service charge was added to our bill, which we didn’t pay. This had the opposite effect of wanting to tip for the service. Please stop doing it!