Coal Grill and Bar - Gloucester Quays

Pillar and Lucy House, Gloucester, United Kingdom, GL2 5RG
Restaurant info
Opening Information

9:00 - 22:30

Facilities
  • Disabled Access
  • Outdoor Seating
  • Families and Children Welcome

About Coal Grill and Bar - Gloucester Quays

We are set in the stunning Pillar and Lucy Warehouse in Glocester Quays. We have heaps of atmosphere, with exposed brickwork, low ceilings, timber beams and a waterside view. Sit back and enjoy the
south facing terrace or have a drink in our cosy cocktail bar.

The restaurant is directly opposite the cinema and adjacent to the factory outlet centre.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
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5 Stars:
151
4 Stars:
112
3 Stars:
55
2 Stars:
32
1 Star:
13
Visited On Monday, 09 March 2020

Service was really poor, forgot half my order because he wasn’t listening. Also had to tell him several times that I had a taste card before he took it off the bill. Felt like hard work!

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Visited On Saturday, 07 March 2020

A lovely place to go for a meal. The food was great!

Reviewed On
Restaurant Response

Thank you for your custom, our aim is that we always offer great food, drink and service and we are happy to see to see that you loved your time at Coal.

Responded On Tuesday, 10 March 2020
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Visited On Saturday, 07 March 2020

Food was amazing, the service was good, menu choice was good and I’ll be going back again, Unfortunately myself and my friend didn’t check the bill for the added service charge which was already on the bill and added our own additional service charge, a little disappointed that we over paid on this. I recommend checking the bill for this as next time I’ll be asking for it to be taken off.

Reviewed On
Restaurant Response

Hi Amanda, thank you for taking the time to leave us such a positive review. We are so glad to hear you enjoyed your time with us. We hope to see you back again soon. Do get in touch if you have paid service charge in error and we can arrange a refund of it for you.

Responded On Tuesday, 10 March 2020
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Visited On Thursday, 27 February 2020

Very good service .. 20 meals all hot and served together.

Reviewed On
Restaurant Response

We are glad to know your experience was positive in every possible way. Thank you for dining at Coal.

Responded On Tuesday, 03 March 2020
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Visited On Friday, 28 February 2020

Great service

Reviewed On
Restaurant Response

Thanks for your glowing review of our business, it's providing experiences like the one you've described that keep us excited about what we're doing every day!

Responded On Tuesday, 03 March 2020
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Visited On Saturday, 22 February 2020

It was a group of five of us. We had a great night with a few tasty cocktails. The food was good, however I don't remember any change of Coal's menu since it's opened its doors. It would be nice to finally see and to have an opportunity to eat something different..

Reviewed On
Restaurant Response

Hi Monika, we have some great new dishes coming to our menu in the spring (if it ever stops storming) so keep your eyes peeled, you will have a tough time deciding what to pick !

Responded On Monday, 24 February 2020
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Visited On Friday, 21 February 2020

Good food

Reviewed On
Restaurant Response

Thank you for your top rating, we love to see that everything was tickety boo for you.

Responded On Monday, 24 February 2020
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Visited On Friday, 14 February 2020

Lack of choice of sweet dishes.

Reviewed On
Restaurant Response

Hi Paul, we have a new dessert menu coming soon...……...watch this space !

Responded On Monday, 24 February 2020
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Visited On Saturday, 15 February 2020

Over rated for some of the portions of food

Reviewed On
Restaurant Response

Hi Sarah, do let us know if there are any dishes which you felt were too small. We always aim to give a hearty portion, we don't like anyone to leave hungry !

Responded On Monday, 24 February 2020
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Visited On Saturday, 15 February 2020

Fantastic evening celebrating our Wedding Anniversary. Thank you

Reviewed On
Restaurant Response

Never more delighted than when we hear we have helped to make a special day, special ! Happy Anniversary to you both and we hope to see you again soon.

Responded On Monday, 24 February 2020
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Visited On Saturday, 15 February 2020

Great food. Nice friendly service

Reviewed On
Restaurant Response

We are glad you had a great time, although the food and drink are our main stars, great service is all important too ! Its always a nice boost for the team to see comments like this.

Responded On Monday, 24 February 2020
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Visited On Thursday, 13 February 2020

Great food and staff lovely

Reviewed On
Restaurant Response

Thank you for your feedback. We are happy you enjoyed your experience at Coal Kitchen and we look forward to seeing you soon. Do join the Coal Club at www.coalkitchen.co.uk and we will send you all our best offers !

Responded On Monday, 24 February 2020
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Visited On Saturday, 08 February 2020

Extortionate price for drinks....£12.50 for a glass of Chardonnay! Won’t be coming again

Reviewed On
Restaurant Response

We have crammed a lot in to our relatively short wine list and it does cover a range of tastes and budgets, but each wine has been carefully selected.Do ask for a taster of some of our lower priced wines - they may just surprise you. Our Oak Ridge Winery Chardonnay was just too good to not go on our list but sadly it does cost a little more.

Responded On Monday, 24 February 2020
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Visited On Sunday, 02 February 2020

Very pleasant evening out.

Reviewed On
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Love that you loved us ! See you again for Valentine's Day ?

Responded On Sunday, 09 February 2020
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Visited On Saturday, 01 February 2020

Always great food!

Reviewed On
Restaurant Response

Thank you for the review, its a big compliment! We are happy to see you enjoyed your time at Coal and we can't wait to have you back!

Responded On Sunday, 09 February 2020
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Visited On Saturday, 01 February 2020

Great evening, perfect G and T, tasty food, but of a wait but ok.....the only flaw...the coffee was shocking, couldn’t drink it!

Reviewed On
Restaurant Response

Thank you for your review, we are glad that you enjoyed your meal with us. We will get the team to check the grind on the coffee grinder, this shouldn't be the case as we are buying a very good quality coffee.

Responded On Sunday, 09 February 2020
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Visited On Saturday, 01 February 2020

Lovely birthday meal. Special requests about food accommodated with no fuss.

Reviewed On
Restaurant Response

We are delighted to read how our team at Gloucester delivered to your expectations. Thank you for taking the time to leave us this lovely review, it is always motivational for the team to hear when their efforts make someone else's day.

Responded On Sunday, 09 February 2020
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Visited On Friday, 31 January 2020

Absolutely amazing night. We will definitely be coming back! Thank you!

Reviewed On
Restaurant Response

It is because of feedback like yours that we are able to confirm that we are heading in the right direction. We look forward to seeing you again soon.

Responded On Sunday, 09 February 2020
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Visited On Saturday, 25 January 2020

Fab evening think it’s cheeky adding service charge on its not America

Reviewed On
Restaurant Response

Fab food, drink and service, we are happy we ticked all the right boxes. We have used service charge for many years and do find it a great way to reward all the team that contribute to the meal experience, ours is listed as at our customers discretion.

Responded On Monday, 24 February 2020
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Visited On Wednesday, 22 January 2020

Food was great, waitress had to wait for her manager to show us to our table, no idea why. When the waiters/waitress came to our table they were great, but at times we had to call them over to us as we had been waiting a while. Perhaps they just need to employ more staff?

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Visited On Saturday, 18 January 2020

Waitress friendly and helpful. Food average Food very slow on arriving.

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Visited On Wednesday, 15 January 2020

A lovely meal and evening. Six different meals and all were lovely meals and well presented. Great service too.

Reviewed On
Restaurant Response

Thank you for the review, its a big compliment! We are happy to see you enjoyed your time at Coal and we can't wait to have you back!

Responded On Sunday, 26 January 2020
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Visited On Tuesday, 14 January 2020

Service charge for zero service, if the service is good people will tip, it should not be automatically added and puts people off coming in.

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Visited On Tuesday, 14 January 2020

I had the Vegan Lasagne and although I ate it all I did find it a bit bland... I think it needs something more for flavour..

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Visited On Sunday, 12 January 2020

Excellent food and very friendly, efficient service. As good as anywhere we've been since moving to Cheltenham 18 months ago.

Reviewed On
Restaurant Response

Thank you for the review, its a big compliment! We are happy to see you enjoyed your time at Coal and we can't wait to have you back!

Responded On Sunday, 26 January 2020
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