Coal Grill and Bar Basingstoke

Coal Grill and Bar Festival Square, Unit R8a Festival Place, Basingstoke, United Kingdom, RG21 7BB
Restaurant info
Opening Information

OPENING TIMES
Monday - Saturday
10:00 - 23:00

Sunday
10:00 - 22:30

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar Basingstoke

Our fiercely flavoursome dishes are freshly prepared & grilled over blisteringly hot coals, using local ingredients sourced from our favourite farmers.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
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5 Stars:
285
4 Stars:
205
3 Stars:
82
2 Stars:
26
1 Star:
12
Visited On Saturday, 29 June 2019

Easily catered for a big group of 19 which included children. Food came out in good time. Easy to book. Drink service could be a little quicker.

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Visited On Saturday, 13 July 2019

First time at Coal. It was my birthday. I was very happy with my experience. Staff were lovely. Service was good.

Reviewed On
Restaurant Response

Dear Julie, Happy belated birthday! We are happy to see you enjoyed your birthday with us and we hope to see you again soon. Best wishes, Coal Customer Service

Responded On Monday, 15 July 2019
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Visited On Friday, 12 July 2019

Very busy evening but food was great. Was a little cosy table for the number of people eating...but managed. Great service and servers very friendly.

Reviewed On
Restaurant Response

Dear Hayley, Thank you for your great review! We hope to see you again sometime. Best wishes, Coal Customer Service

Responded On Monday, 15 July 2019
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Visited On Saturday, 06 July 2019

Bbq plate: bbq pulled pork was amazing!

Reviewed On
Restaurant Response

Dear Kinga, Thank you for your great review! We are happy to see you enjoyed your time with us. Best wishes, Coal Customer Service

Responded On Monday, 08 July 2019
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Visited On Saturday, 06 July 2019

I went there with some friends. My personal experience: I asked for the veggie burger... I could not find the burger anywhere... not sure if it was meant to be a burger shaped big inside but... there was only some vegetables: a pesto like sauce, 2 slides of tomato, 1 mushroom and a few bits of lettuce, that's literally it, inside (they also forgot the halloumi, thankfully someone brought it before I started eating the "burger". And I paid for it £13... so no, not happy.

Reviewed On
Restaurant Response

Dear Fatima, We're really sorry to hear your experience with our food wasn't what it should have been. We love to put things right. Can you send an e-mail to [email protected] and we will be in touch? Best wishes, Coal Customer Service

Responded On Monday, 08 July 2019
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Visited On Saturday, 06 July 2019

Food was lovely and service good but the restaurant was extremely bright which took away ta nice atmosphere. Dim the lights a bit please

Reviewed On
Restaurant Response

Dear Lesley, Thank you for your review and feedback! We hope to see you again sometime. Best wishes, Coal Customer Service

Responded On Monday, 08 July 2019
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Visited On Saturday, 06 July 2019

The stealth 12% service charge came as a surprise, tips and the amount should be at description and not automatically added to the bill hoping the customer doesn’t notice, way out of order!!

Reviewed On
Restaurant Response

Dear Kevin, Thank you for your review. About the service charge - we'll pass it on to our area manager and make sure our guests are aware of our added service charge. Best wishes, Coal Customer Service

Responded On Monday, 08 July 2019
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Visited On Saturday, 06 July 2019

Food was on par with weatherspoons and don't advertise pitted olives for them to have pips in.

Reviewed On
Restaurant Response

Dear Sonya, We're really sorry to hear your experience wasn't what it should have been. We love to put things right. Can you send an e-mail to [email protected] and we will be in touch? Best wishes, Coal Customer Service

Responded On Monday, 08 July 2019
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Visited On Tuesday, 02 July 2019

Lovely eveing

Reviewed On
Restaurant Response

Dear Rebecca, Thank you for your great review! We are happy to see you enjoyed your evening and we hope to see you again soon. Very best, Coal Customer Service

Responded On Thursday, 04 July 2019
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Visited On Tuesday, 02 July 2019

Lovely waitress food was good but a little pricey for portion sizes, however dessert was gorgeous and enough to share 😋 will return. Thank you

Reviewed On
Restaurant Response

Dear Elaine, Thank you for your review! We hope to see you again soon. Very best, Coal Customer Service

Responded On Wednesday, 03 July 2019
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Visited On Saturday, 29 June 2019

great staff!

Reviewed On
Restaurant Response

Dear Aidan, thank you for your kind words! Glad to see you enjoyed yourself. Very best, Coal Customer Service

Responded On Tuesday, 02 July 2019
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Visited On Saturday, 29 June 2019

Lovely meal and friendly staff. Bit of a long wait for starters and quite loud but otherwise usual high standard.

Reviewed On
Restaurant Response

Dear Charlotte, thank you for your review and feedback. We hope to see you again soon. Best wishes, Coal Customer Service

Responded On Tuesday, 02 July 2019
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Visited On Friday, 28 June 2019

Good food reasonably priced

Reviewed On
Restaurant Response

Dear Paul, Thank you for your review! We hope to see you again sometime. Best wishes, Coal Customer Service

Responded On Tuesday, 02 July 2019
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Visited On Thursday, 27 June 2019

Very nice staff, plenty of options on the menu, food was well cooked. It’s not cheap but I would say it’s good value

Reviewed On
Restaurant Response

Dear Terry, Thank you for your great review! We really appreciate it and we love our staff and food just as much as you do. Best wishes, Coal Customer Service

Responded On Tuesday, 02 July 2019
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Visited On Tuesday, 25 June 2019

Extortionate price for a glass of wine!

Reviewed On
Restaurant Response

Dear Avril, Thank you for your review and feedback! We really appreciate it. We hope to see you again soon. Very best, Coal Customer Service

Responded On Friday, 28 June 2019
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Visited On Monday, 24 June 2019

The waitress was absolutely amazing, she noticed it was someone’s birthday and brought out a cake with a sparkler on and she was so helpful and made sure we all had our food (we had a very big number of group, 16)

Reviewed On
Restaurant Response

Thank you for the positive review. We are glad to hear you enjoyed your time with us and that the service went above and beyond your expectations. We hope to see you again soon.

Responded On Wednesday, 26 June 2019
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Visited On Friday, 21 June 2019

Very enjoyable evening

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Visited On Thursday, 20 June 2019

Coke was 60p more than diet coke?! and £4 was a lot for 1 pint of coke - not even refillable! Food alright and good friendly service but just slow/ had to wait a long time for bill/to pay etc

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Visited On Saturday, 22 June 2019

Service was slow and we didn’t get all drinks that were ordered m, then charged a £18 service charge! Expensive for the average food you get

Reviewed On
Restaurant Response

Thank you for taking the time to give us feedback. We’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch?

Responded On Wednesday, 26 June 2019
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Visited On Saturday, 22 June 2019

The service was really good, food came out very quickly. I unfortunately didn’t enjoy my vegetarian burger much but I think the other ladies enjoyed theirs.

Reviewed On
Restaurant Response

Thank you for taking the time to leave your feedback. We are glad to hear you experienced good service and that the meal was enjoyed overall. Hope to see you back again soon.

Responded On Wednesday, 26 June 2019
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Visited On Friday, 21 June 2019

We had a lovely evening, food was excellent, cocktails fab.

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Visited On Friday, 21 June 2019

Service was extremely slow, food very underwhelming

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Visited On Sunday, 16 June 2019

We all really enjoyed our meal with you

Reviewed On
Restaurant Response

Dear Chris, Thank you for your kind words. Best wishes, Coal Customer Service

Responded On Tuesday, 18 June 2019
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Visited On Sunday, 16 June 2019

Food was great nice place love it there, only downfall is had wear my coat in june as such a cold draft blowing down , service charge put on bill is cheeky at 12% I'd rather give it to the waitor an dessert menu could be more exciting.

Reviewed On
Restaurant Response

Dear Laura, Thank you for your review - we'll pass it on to our area manager and we will ask our servers to ensure that guests are aware of the service charge. Still, we hope to see you again soon! Very best, Coal Customer Service

Responded On Tuesday, 18 June 2019
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Visited On Sunday, 16 June 2019

We appreciate that it was a busy service day and one lady did apologise for our wait. But we had to remind staff of missing items from our order, were left to wait for long periods while drinks arrived and appeared to be ignored when we tried to ask for the bill. Unhappy that the apparent optional service charge was just added to the card payment as I did not think the service deserved this tip.

Reviewed On
Restaurant Response

Dear Joanne, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Many thanks, Coal Customer Service

Responded On Tuesday, 18 June 2019
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