Monday - Saturday
10:00 - 23:00
10:00 - 22:30
- Disabled Access
- Free WiFi
- Outdoor Seating
- Families and Children Welcome
About Coal Grill and Bar Basingstoke
Our fiercely flavoursome dishes are freshly prepared & grilled over blisteringly hot coals, using local ingredients sourced from our favourite farmers.
Had a great time. The food was delicious, the server was great and we just enjoyed ourselves. Thanks for adding to our lovely evening.
Disappointed with the service on this visit. Asked for some water which came and then the waitress just left the glasses stacked up on the table, didn’t expect her to pour it but at least hand out the glasses...Felt rushed to order. Compared to the last visit which was for Christmas meal where they were a lot busier the service was faultless.
Our table wasn’t ready for 25mins after we had booked it and there wasn’t an apology, just told to go and get a drink at the bar at our expense. Once seated, the service was slow taking 20 mins before our order was taken. The food was lovely once it arrived but when asked for some water and glasses, the four glasses staked in each other were dumped onto the table as the waitress passed so forcefully they almost all fell over. The service let it all down, the venue and food was lovely though.
Waitress was rude to a waiter in front of us. A child wanted a balloon so the waitress gave it to him. A boy with special needs wanted one too and the waitress gave him a flat one that didn't have helium in it anymore. It was absolutely shocking. We booked a table with our 50% off and yet they still questioned us on arrival and while we were paying. If you accept it on the booking comments then your staff need to actually read the booking comments.
A great meal
We had a selection of mains, of which there was four signature burgers which were if anything standard in my opinion, the nacho starters were small, which means some meals were good value the fajita and chimichangas as example, this made for a mixed view. Drinks wise two cocktails for £10 balanced the near £6 for a pint of perioni, which is over priced for Basingstoke
Service was very slow, the restaurant wasn't busy yet we waited a long time between starter and main courses. No explanation, no apologies.
Menus difficult to read due to colouring and poor lighting. Automatic inclusion of nearly 20% service charge is not welcome and not deserved! Sitting in sight of the kitchen and seeing the way food is handled with no hand covers and little care did not inspire confidence in hygiene.
Despite using an offer code on the booking site, the bill was calculated at full price. This was challenged then corrected. A service fee was automatically added to the bill which I dont like. This was not paid because the service was very slow. You only allow 1.5 hours at the table and you would not have had time to have a three course meal. We only had one course and that took 1hr 10mins alone!
It’s a great place . Good atmosphere, brilliant services And the food choices are great
The staff were lovely but there was just something missing. The food was awesome though!
Thank you for leaving your feedback, great staff and food is half the battle, we have some big plans for 2020 so we hope you can rate us higher on atmosphere on your next visit.
Great experience, great service and great food
Totally stoked that you had the best time with us. Thank you for your custom and we hope to see you again soon.
Thanks for the awesome review, Jenny ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Helpful, friendly staff. Fast service on what must have been a busy night (New Year's Eve) and great quality food!
We are glad you had a great time. Thank you for sending us your feedback and we hope you had a wonderful New Year.
Food lovely and generally very good service. However the moment we asked the OPTIONAL service charge to be removed we were treated very poorly by the waitress taking our bill. We left the service charge in cash, as we always do. But it would be nice not to be treated like criminals for doing so!!
Hi Gemma, our service charge is entirely optional, our servers should remove it without question or reaction if that is your preference. Do let us know some further details directly and we will investigate this.
Good food, excellent service, great restaurant.
It is because of feedback like yours that we are able to confirm that we are heading in the right direction. We are totally pleased that you decided to give us a try and that we were able to exceed your expectations. Do visit us at www.coalgrillandbar.co.uk you can join the Coal Club and then you will be first to receive our latest news, offers and discounts. We do hope to see you again soon.
Great food and friendly service.
Thank you for joining us this Christmas season. We hope to see you again soon.
Turned up and they squeezed us in. Was a fabulous restaurant with excellent service too. The food was fantastic and steak was perfect. Would recommend to all.
Thank you for leaving us such a lovely review. We hope you have a fabulous New Year and that we see you again in 2020.
I appreciate it was Christmas Eve but the bar service (preparing our drinks) was terribly slow. We sat waiting at our table for about 20minutes from ordering our drinks to actually seeing them.
Thank you for your balanced review. We are obviously delighted that you were able to 5 star our value and food and most importantly that you would recommend us. Our apologies that our service was slower than usual, we hope when you visit next it will be back up to our usual speed. Wishing you a Merry Christmas.
Fantastic food and very attentive, friendly staff.
It is because of feedback like yours that we are able to confirm that we are heading in the right direction.
Went on Monday as going to the cinema and as per advertisement was expecting to get 30% off my bill of £80 for 2, but found once the bill arrived that this was not available for that day. I think the advertising for these offers should be much clearer! Not sure we will go back after this!
The full T's and C's of all our main offers can be viewed on our website on the offers page. We are sorry that this offer was not running when you expected to be, there is a copy in store too so you can always ask your server to show you on arrival.
The staff made it a superb evening The waitresses were fantastic and food was very well cooked Thank you for a lovely evening
Delighted that you had a great evening. The team will be really please to see your review. We hope you have a Merry Christmas and to see you again soon, thank you for your custom.
Very warm welcome, lovely atmosphere, good food and drink, friendly staff, clean toilets.
We are delighted to read how our team delivered above and beyond your expectations. Thank you for leaving us this rating, to give us 5 stars we are sure you enjoyed tasty food and welcoming service, which is just as we aim to be ! Have a wonderful Christmas and we hope to see you again soon.
The food and drink was great especially catering for a Christmas do with a large group. The staff were friendly and the service was good. Would recommend.
Happy to hear that your Christmas party was enjoyed by all. We hope to see you again next year