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Coal Grill and Bar Basingstoke

Coal Grill and Bar Festival Square, Unit R8a Festival Place, Basingstoke, United Kingdom, RG21 7BB
Restaurant info
Opening Information

OPENING TIMES
Monday - Saturday
10:00 - 23:00

Sunday
10:00 - 22:30

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar Basingstoke

Our fiercely flavoursome dishes are freshly prepared & grilled over blisteringly hot coals, using local ingredients sourced from our favourite farmers.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
215
4 Stars:
166
3 Stars:
61
2 Stars:
18
1 Star:
10
Visited On Sunday, 16 December 2018

The only issue we had was the size of some of the portions,such as chicken fajitas and chocolate fondue. Everything else was lovely.

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Visited On Sunday, 16 December 2018

Not as good as expected. Small portions. Not the quality I would have liked, a bit casual like a harvester.

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Visited On Wednesday, 12 December 2018

We held our Team Christmas Lunch at Coal on Wednesday 12th December and we were 29 people in attendance. We have had good communuication with the venue throughout and they were very accommodating in cancelling a couple of meals for people who were unable to come. We also appreciated being able to pay our food bill up front and leave money behind the bar to cover drinks until it was all used up. This allowed all of us to thoroughly enjoy our lunch without having any pressure, especially as some of our group had to leave earlier than others. Have recommended Coal to others in our Company as well as friends and family.

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Restaurant Response

Hi Erika, thank you for taking the time to give us your feedback, its great to hear that you had such a great time with us for your Christmas lunch. We hope to see you again soon!

Responded On Monday, 17 December 2018
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Visited On Saturday, 15 December 2018

Thank you for making the organisation of our staff meal easy- in terms of responding to my email requests and by providing table mats with choices already written. Service- quick and efficient- thank you This is the third year running that we have visited Coal at Christmas. However, this year we felt the food was not up to scratch- it was reported by all that vegetables were very al dente- my brussels flew off the table when I tried to fork them plus my roast potatoes were not good. The chicken wrapped in bacon was meagre plus the Coal mess was mostly cream. We understand that catering for large numbers of guests all at once is tricky but we were disappointed.

Reviewed On
Restaurant Response

Hi Joanna, we’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please can you email [email protected] with further details (e.g. date of your visit)  and we will be in touch. Many thanks, Coal Grill and Bar Basingstoke

Responded On Monday, 17 December 2018
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Visited On Saturday, 15 December 2018

Good food , nice choices but pricey

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Visited On Friday, 14 December 2018

This was our 3rd year coming here and it was certainly the busiest, which resulted in us waiting for around 20 minutiae be seated as it seemed as though they weren’t ready for us. However the food was lovely and hot (although more gravy was asked to go with the chicken but it never came ) I think is was because it was so busy. But overall everyone enjoyed the evening, so well done to you all on your hard work 😊

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Visited On Friday, 14 December 2018

Lovely atmosphere and staff friendly as always

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Visited On Sunday, 09 December 2018

Clearing away the dessert plates after we had finished was non existent. I had to ask and the lady sitting down at a computer, she said the young lady was coming after she had cleared another table. There seem to be One waitress and she was very slow. We were asked about tea and coffee 30 mins after deresert but by this time we were all leaving. I also had to ask about putting water on the table, witch was forgotten, so had to ask again after 20 mins. We should be asked if we would like water as a nice gesture. The music for a Christmas night out was poor, hip hop in not want you want. They all need to put a smile on there faces and work alot on customer service and care. Bar staff and waiting staff let's the place down! The manager ( man ) was very polite and friendly, his manner was very good too, everything I ask him was not a problem and he was professional at all times.

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Visited On Wednesday, 12 December 2018

We had to wait 50 minutes for our food, we had said we were in our lunch hour. 2 of our party could not eat their carbonaras as they were too salty. Not a great experience.

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Visited On Saturday, 08 December 2018

Great service and food was very tasty . We come every year , for the past 4 years and the food has got better every time . We love Coals 👌🏻🙌🏻

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Visited On Saturday, 08 December 2018

Enjoyed our meal very much and service was good . But when we wanted coffee we were disappointed we could finished off the meal with a lovely coffee. Also we ordered 2 glasses of wine that didn’t show up .

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Visited On Thursday, 06 December 2018

As we had pre ordered the service was almost invisible. The food came and the empty plates cleared away with no fuss. So you could carry on talking and enjoying the evening without interruption. When there was some confusion over the bill it was resolved in a sensible efficient way.

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Visited On Saturday, 08 December 2018

Perfect service, couldn’t fault a thing! Very patient with our 6 young guests who had joined us for our daughters birthday celebrations and they were all made to feel very grown up and welcome.

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Visited On Friday, 07 December 2018

Good food, nightmare with the bill.

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Visited On Friday, 07 December 2018

Plates overly big, made meal look small Maybe too many spicy dishes which limits choice for someone out with friends

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Visited On Tuesday, 04 December 2018

Fantastic food and great atmosphere - another fabulous experience at Coal Basingstoke :)

Reviewed On
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Hello, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Thursday, 06 December 2018
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Visited On Tuesday, 04 December 2018

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Hello, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Thursday, 06 December 2018
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Visited On Sunday, 02 December 2018

The staff were so helpful and friendly. It was a get together with friends we only have twice a year and it felt as if the staff made it a special occasion. Just wish I took their names to say thank you

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Visited On Thursday, 29 November 2018

Me and my partner decided to eat here for date night and we were well impressed the waitress was absolutely lovely aswell as the quality of food! The team here went above and beyond for us my partner wanted a garlic mayo and even though they don’t supply this the chef went the extra mile and was happy to make us some. My partner and I are very particular on our food and I can honestly say we were both very impressed will deffinatly use coal again in the future! Thankyou everyone who was on shift for being absolute amazing and serving with great excellence

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Visited On Thursday, 29 November 2018

Lovely environment, reasonable choices, quite pricey. Very long wait for the food to arrive 45mins is not acceptable, don’t like the service charge being automatically added to the bill

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Visited On Wednesday, 28 November 2018

Nice warm welcome. Service and food very good. We weren't hurried..spent as long as we wanted at table.

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Visited On Monday, 26 November 2018

We booked a table of 4 on a Monday evening at 6.30 there were a few people in but generally really quiet, the barman gave us 2 drinks instead of what we asked for, the waitress seemed lovely but didn’t take an ordered for a main meal which left us waiting for over 15mins for it to arrive, staff by then had disappeared as an error had been made & the manager was doing her figures in the corner of the restaurant next to our table, we then asked her if she could arrange more drinks in which she eventually offered my friend who was still waiting for her meal to arrive a Foc drink. There was no apology from the waitress or manager. & they still had the cheek to add on the surcharge of £5... non attentive staff all round & lack of atmosphere... I’ve been here many many times but this made me not want to return as I got the general feeling that nobody could be bothered. Shame really....

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Visited On Tuesday, 27 November 2018

Overall a lovely restaurant to visit and the food was tasty.

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Visited On Sunday, 25 November 2018

A great evening, excellent service, lovely food - just what we wanted before going to a concert. Would happily spend a whole evening there!

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Visited On Saturday, 24 November 2018

Overall good, staff a little rushed. 15% service charge added to bill spoils things. There should be a pleasure in leaving a tip, not frustration at having to request it is removed from the tab!

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