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Coal Grill and Bar Basingstoke

Coal Grill and Bar Festival Square, Unit R8a Festival Place, Basingstoke, United Kingdom, RG21 7BB
Restaurant info
Opening Information

OPENING TIMES
Monday - Saturday
10:00 - 23:00

Sunday
10:00 - 22:30

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About Coal Grill and Bar Basingstoke

Our fiercely flavoursome dishes are freshly prepared & grilled over blisteringly hot coals, using local ingredients sourced from our favourite farmers.

Cuisine: BBQ & Grill
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
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5 Stars:
265
4 Stars:
192
3 Stars:
73
2 Stars:
22
1 Star:
11
Visited On Tuesday, 23 April 2019

Both had chicken thighs from the bbq section and was stupidly dry, both agreed not to go back unfortunately

Reviewed On
Restaurant Response

Dear Chris, We’re really sorry to hear that your experience with our chicken wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Many thanks, Coal Customer Service

Responded On Thursday, 25 April 2019
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Visited On Monday, 22 April 2019

Booked in advance and arrived on time for us to be shown to a table, ten minutes later a young girl arrived with birthday ballons. Had mentioned it when i booked online , so had hoped it would be all set up before we arrived, so took away the surprise factor! The food was lovely ,when it arrived but my only complaint is the size of the main meal mac n cheese with bacon.We ordered one to share as a side and for the price it was a very small portion,not worth £9 something! , thankgod we didnt order two side order mac n cheese other wise we would of only got a spoonful each. . The staff were friendly but it was not overly busy and the food did still take a while to come. Compared to out last visit a few months ago , we were slightly disappointed. Hence the low scores.

Reviewed On
Restaurant Response

Dear Helen, Thank you for your review! We’re really sorry to hear that your experience wasn't what it should have been. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch? Have a nice day, Coal Customer Service

Responded On Wednesday, 24 April 2019
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Visited On Thursday, 18 April 2019

Good selection of food and cocktails. Friendly staff. Great night out. Some restaurants in the area make you feel rushed at the end of the meal, but not here. They were more than happy for us to sit and drink until the end of the night. Thx.

Reviewed On
Restaurant Response

Dear Paul, We are happy to see you enjoyed your time with us and enjoyed your drinks! We hope to see you again soon. Many thanks, Coal Customer Service

Responded On Tuesday, 23 April 2019
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Visited On Thursday, 18 April 2019

The excellent food, friendly and efficient service and welcoming atmosphere makes this a favourite place to eat!

Reviewed On
Restaurant Response

Dear Sarah, We are happy to see we are your favourite! Thank you, and we hope to see you again soon. Very best, Coal Customer Service

Responded On Tuesday, 23 April 2019
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Visited On Thursday, 18 April 2019

Dinner went well. One dish came late but was quickly rectified. Food was tasty. Bar service after dinner was slow and didn’t seem too busy.

Reviewed On
Restaurant Response

Dear Rebecca, Thank you for your review and we hope to see you soon! Coal Customer Service

Responded On Tuesday, 23 April 2019
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Visited On Thursday, 18 April 2019

Love Coal Grill great food

Reviewed On
Restaurant Response

Dear Ann, Thank you for the lovely words! We love you too! We hope to see you soon. Best wishes, Coal Customer Service

Responded On Tuesday, 23 April 2019
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Visited On Thursday, 18 April 2019

Good food, good service

Reviewed On
Restaurant Response

Dear Pat, Thank you for your kind words, we are happy to see you enjoyed your time with us. Very best, Coal Customer Service

Responded On Tuesday, 23 April 2019
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Visited On Thursday, 18 April 2019

Good choice of vegetarian and gluten free food, which is usually very limited. Service excellent.

Reviewed On
Restaurant Response

Dear Leigh, Thank you for your review! We are happy to see you enjoyed you vegetarian dish with us and we hope to see you again. Best wishes, Coal Customer Servicer

Responded On Tuesday, 23 April 2019
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Visited On Saturday, 13 April 2019

When we received our bill they had added on an optional service charge which I think is disgusting for a table of 2.had I not noticed it I would of just payed it imagine the amount if people who pay it without going your making a mint

Reviewed On
Restaurant Response

Dear R. Evans, Thank you for your feedback. We'll pass it on to our area manager and we will ask our servers to ensure that guests are aware of the service charge. Still, we hope to see you again soon! Best wishes, Coal Customer Service

Responded On Monday, 15 April 2019
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Visited On Sunday, 31 March 2019

.

Reviewed On
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Dear Sallie, Thank you for your review. Can you tell us what we can improve the next time? Very best, Coal Customer Service

Responded On Tuesday, 02 April 2019
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Visited On Sunday, 31 March 2019

Slightly slow service but lovely staff and food

Reviewed On
Restaurant Response

Dear Danielle, Thank you for your review! We are happy to see you loved out staff and food! Hope to see you again. Very best, Coal Customer Service

Responded On Tuesday, 02 April 2019
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Visited On Saturday, 30 March 2019

Food was good Quality, very slow at coming back to check if we needed anything being a party of 11, asked for dessert menu from our waitress, she seems to disappear so asked a waiter walking by, who gave me one dessert menu for all of us!

Reviewed On
Restaurant Response

Dear Suzanne, Thank you for your feedback. We always strive to ensure a positive customer experience at Coal. We’d love to put things right. Please, can you email [email protected] with further details (e.g. date of your visit) and we will be in touch. Many thanks, Coal Customer Service

Responded On Monday, 01 April 2019
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Visited On Sunday, 24 March 2019

Good friendly service and good atmosphere. The service is pretty quick too. The portion sizes and quality of the food are not comparable to the amount you pay. Should really charge less or up the quality.

Reviewed On
Restaurant Response

Dear Joseph, Thank you for your review and feedback. We hope to see you again sometime! Very best, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Monday, 25 March 2019

I was rather dismayed that the bill came to £75 when there were only three of us eating, including my daughter and we shared a starter and only had milkshakes! The starter which was calamari was really salty and over cooked.

Reviewed On
Restaurant Response

Dear Sharon, We're sorry to hear your visit at Coal wasn't up to your expectation. Can you tell me what dish you ordered? Best wishes, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Sunday, 24 March 2019

Good food and service, even though they were very busy.

Reviewed On
Restaurant Response

Hi Melanie, Glad to see you enjoyed your time with us! Can you tell us what we can improve to make sure your experience at Coal is even better next time? Have a nice day! Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Saturday, 23 March 2019

Came here on Saturday night for a meal but found the music very loud that we couldn’t here each other. Food was nice and good service time

Reviewed On
Restaurant Response

Hi Emma, Thank you for your review. We are happy you enjoyed our food and service. Thank you for your feedback on the music as well. We'll pass it on to the restaurant manager. We hope to see you again next time! Best wishes, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Sunday, 24 March 2019

Excellent food and drink. Many thanks for additional service you provided for my son’s birthday, much appreciated.

Reviewed On
Restaurant Response

Dear Sue, Happy belated Birthday to your son! We are happy to hear you had a good time celebrating his birthday. Best wishes, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Saturday, 23 March 2019

Was very lovely and a nice way to celebrate my birthday

Reviewed On
Restaurant Response

Dear Michelle, Happy belated Birthday! We are happy to read you enjoyed your time with us. We hope to see you again! Have a nice day, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Saturday, 23 March 2019

Had a good night

Reviewed On
Restaurant Response

Dear John, Thank you for your kind words. We hope to see you again sometime! Very best, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Tuesday, 19 March 2019

The food was pretty good but this place works out quite expensive when there are several of you. Our table for 9 was all set up ready when we arrived. There is not really room inside for mobility scooters.

Reviewed On
Restaurant Response

Dear Christopher, thank you for your review. We are happy to read you enjoyed our food and sorry you experienced some inconveniences. We want to be welcoming to everyone and hope to see you again! Very best, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Monday, 18 March 2019

Celebrated a 30th birthday. Staff were friendly and helpful. Food was great.

Reviewed On
Restaurant Response

Dear Fiona, first of all: a belated Happy Birthday from our side! We are happy to read we were able to help you celebrate it. We hope to see you again! Best wishes, Coal Customer Service

Responded On Friday, 29 March 2019
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Visited On Sunday, 17 March 2019

Staff were very friendly and treated my 4 year old really well and she had a lovely time. Food was served quickly and no long waits in between courses.

Reviewed On
Restaurant Response

Dear Sipps, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Friday, 15 March 2019

Service was good; prices a little high

Reviewed On
Restaurant Response

Dear Claire, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Thursday, 14 March 2019

A very enjoyable lunch experience. Polite , friendly staff. Good food.

Reviewed On
Restaurant Response

Dear Jon, thank you so much for taking the time to share feedback. We’re so pleased to hear you had a good time at Coal Grill & Bar and hope to see you back here soon!

Responded On Tuesday, 19 March 2019
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Visited On Wednesday, 13 March 2019

Mains were reasonable value for money but none of us had a dessert as we felt they were very expensive.

Reviewed On
Restaurant Response

Hi Anne, thanks for your comments. It's great to hear that you enjoyed your time with us. We will take all feedback on board. Thank you.

Responded On Tuesday, 19 March 2019
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