We are open every day.
Monday -Thursday: 11am - 00.30
Friday: 11am - 01.30
Saturday: 9.00am - 01.30
Sunday: 9.00am - 00.30
Children under 18 are allowed between the hours of 11am and 5pm.
- Disabled Access
- Private Dining
- Free WiFi
- Families and Children Welcome
About Cloud 23
Cloud 23 is a destination bar on the 23rd floor of the Beetham Tower. Overlooking the iconic cityscape, take a seat by our floor-to-ceiling windows and revel in an afternoon or evening of indulgence and elegance. From opulent interiors to innovative drinks, afternoon tea and food menus, Cloud 23 is an experience you will never forget.
Loved our cloud 23 experience, such a treat
Really lovely leaving party brunch for a good friend.
25th anniversary afternoon tea, while we waited for suite to be readied, complimentary champagne, amazing views, and our keys delivered to the table when suite was ready, thank you
I am fairly disappointed in the service we received. First of all, we waited 40 minutes for our afternoon tea to be served, and after it was served another 15 minutes for our drinks. No apology or compensation was offered at all, the staff were really friendly but it still doesn’t excuse the quality of service. The quality of food was average, nothing out of ordinary, hence definitely wouldn’t say it was worth the price. Especially not after such a long waiting time
After a hectic and enjoyable Christmas an nd new year it was very relaxing to spend time here.
Absolutely fantastic, it was my sisters birthday and the lady who welcomed us when we came out of the lift wished her a happy birthday straight away, and assigned us a table right in the window. Made it extra special, and then the bar man brought over a birthday shot for her, thank you so much.
Drunch package was great. Would have given 5 stars for the food if there had been some additional side options we could have ordered but we were told they didn’t do anything like that.
The service was not quite attentive as last time
Recieved as Christmas present and would highly recommend the Cocktail afternoon tea. Lovely surroundings and excellent, attentive service.
We love going to cloud 23 the food , the service is absolutely amazing , the young boy went out of his way to make sure we had all we needed , the atmosphere and the veiws are also amazing 100 percent worth going there , and the rest of the staff were very kind an polite staff hankyouv
Venue lovely, food tasty. Portions could be more for £37 each. Service slow, had to wait a while to attach a waitress eye to order another cup of coffee on 2 occasions. Also had to flag waitress as she had forgotten to bring the champagne. Even though a waitress was assigned service was slow and poor and she never checked on us once and ended up dealing with other waitresses. When we got up to try and find a member of staff to ask for a second hot drink the member of staff went to fetch her. Mini pots of tea are nice but my husband ordered coffee which only comes by the cup. A pot of coffee would be better and more efficient for staff
The food and atmosphere were outstanding! The only thing we were a little disappointed with was the service. We had to ask for everything - we only had 1 pot of tea and asked for another but never got it. The waiter got our order and the order next to us wrong which meant the lady next to us had to pay for a full afternoon tea having asked for a cream tea. However, this aside I would recommend because it’s a wonderful atmosphere!
Lovely setting and great views over the city. We didn’t have any food, we enjoyed a glass of fizz on arrival, then enjoyed a some extra drinks. Drink prices are rather expensive, my partner ordered a bottle of Corona for a little over £7 and it didn’t come with the option of a lime or lemon as you’d expect. Gin and tonics have a wide variety and cocktails look amazing but again very expensive.
we were not impressed by the choices for the cream tea. The sandwiches were ok, but the sweet selection were not very interesting or tasty. Things that should have been crisp were soggy. The scone was very dry.I have had better tasting options in some cafes for less than half the price. nice atmosphere, excellent service but overall disappointed with the food.
Excellent voucher for afternoon tea - lovely selection of cakes and sandwiches along with choice of cocktail - dietary requirements were addressed with the chef coming to the table to explain the changes. Slightly delay on a refresh pot of tea so complimentary drinks brought as well as an apology (it was busy due to Christmas). Great visit, great food and service - will be back.
Superb in every way. Fantastic experience and can’t wait to come again!
Better options of sandwiches and hot drinks.
The service was running late so we had to sit in the lobby to wait for our table. Once at the table, the view was amazing as we had window seats. The service was extremely slow and it was impossible to get the attention of the waitresses. She brought tea without sugar so after 10 mins of struggling to get her attention we had to go to the bar to ask and then it was the same issue when we tried to re-order our next round of drinks and to ask for the bill. After two hours sat at the table, we just felt very ignored and was ready to leave
Had an absolutely wonderful time here when I brought my wife for afternoon tea as a birthday treat and will definitely return again soon.
Hi me and my son had a fantastic timelast night!Excellent staff..I'm not sure what the guys name was who was at the entrance welcoming people in but he was so nice and friendly..my son really liked the fruit he'd had in his drink so he got him a bowl of it to take away with us.Thanks so much 😊
A lovely place to enjoy a few cocktails
Went to the bar whilst we were waiting our table to be ready. Long wait to be served ... saving labour and being short staffed on nye ? Slice of salmon which I can buy from Tesco , served with dry slice of a bread!! No flavour. Steak came out over cooked with a very spicy sauce without an option... desert was the only good thing about the meal. Moved on the cloud 23. Where did you get that DJ ? Boring music ... a massive fight started ... I was trying to order drinks . When I made a comment about “ you expect better than this from Hilton , all been a disaster “ a bartender she shouted at me saying “ if you don’t like it just get out and leave “ spoke to the manager , asked her for the bill and it took 40 minutes still our card behind the bar and we left ! As someone who knows Human Resources, I think you should train your managers more for verbal abuse or aggressive behaviour against the guest or colleagues. She still kept working behind the bar after I spoke to the manager ! Rude .... shame ... never again
Service charge not explained. Selection of cocktails available were a let down and could not taste the alcohol. For that price I was expecting more but came feeling like I’d wasted my money.