Cloud 23
We are open every day.
Monday -Thursday: 11am - 00.30
Friday: 11am - 01.30
Saturday: 9.00am - 01.30
Sunday: 9.00am - 00.30
Children under 18 are allowed between the hours of 11am and 5pm.
- Disabled Access
- Private Dining
- Free WiFi
- Families and Children Welcome
About Cloud 23
Cloud 23 is a destination bar on the 23rd floor of the Beetham Tower. Overlooking the iconic cityscape, take a seat by our floor-to-ceiling windows and revel in an afternoon or evening of indulgence and elegance. From opulent interiors to innovative drinks, afternoon tea and food menus, Cloud 23 is an experience you will never forget.
Availability
I dont think service charge should be added to the bill for two people having afternoon tea as i have never been charge it before at other establishments.
Our recent Hilton Manchester experience has been very disappointing. It started 2 weeks prior to this booking in Podium Restaurant. There was 3 of us, myself and 13yo daughter having the fish and my husband ordered the Steak Ale Pie. He had to send it back it was so bad. It looked grilled- over done, burnt, hard on top layer and under cooked raw pastry on bottom. Then we had pre-booked Cloud 23 for after the meal with cocktails. We arrived at the lift at 1705hrs only to be bluntly told that no under 18's were allowed after 5. So we booked again which this review refers to. On the day we didn't have full choice of nibbles as you had run out of a couple of items (it was only 1pm). Then my cocktail arrived which should have come with doughnuts only to be told you had run out of those too! I was given the offer to change the cocktail but it would have meant further wait. Not what I expected from a Hilton Hotel, so sorry, I cannot recommend you. I hope you appreciate my reasons.
Great customer care with a nice chilled vibe
I had a really lovely afternoon tea, the waitress was so friendly and the views spectacular.
Lights on too bright so can't see outside very well. Cocktails externally overpriced for the quality. Staff very friendly and attentive.
Unlimited tea and coffee - when we ordered it took approx. 20 mins for the drinks to arrive. This happened on each of the 3 drinks we ordered. Service: I requested a clean plate to so not to mix the beetroot from the wrap with my cake and the girl who brought the plates obviously was put out by this (not the girl who was our server) Plus when the trays of food were put down, the third one knocked the milk over. By the time I had time to ask for a cloth the girl had just walked off - no apology or recollection of what had happened although I did jump back and ask for a = new napkin - it wasn't received. on a positive side they did catered for gluten and diary free.
Great brunch, food was really fresh and the staff were very friendly.
It was perfect.
Absolutly fantastic service. Treated a friend for his birthday and the value for money is beyond. Will certainly be going again
Considering we are laid back people and dine/socialise out a lot I was disappointed from the start. We had made a booking that was fine and trouble free but on arrival there was no one to point out we didn’t need to queue up? Finally the young girl that showed us to our table without a smile and slammed complimentary drinks down with her back half turned kind of put a dampener on the evening. Not a good first experience I’m afraid.
Amazing cocktails & view !
The music was too loud to be able to speak ,without shouting ,to the person next to me. We asked for it to be turned down but it wasn't. We ordered a bottle of Bollinger and after the initial service we were left to pour our own ,despite paying a service charge. No further drinks service was offered, therefore we left to dine in the Podium restaurant which was equally poor!
An extremely pleasant experience where nothing was too much trouble for the staff who look after our every need and because we weren't rushed we could enjoy the views in a relaxing environment
Love cloud 23 and have been before. Ever so slightly disappointed this time as you didn’t have some of the ingredients for a few of the cocktails, which would have made the cocktails however was happy with our experience.
Only managed to get 1 drink in the hour and 20 mins we were there, service was really poor .. we received pre paid champagne and that arrived 5 mins after we were seated but when we ordered our next drinks it was 20 mins before someone came to our table, even went to the bar but was told it’s table service ! Then when we eventually ordered they took around 25 mins but instead of receiving our drinks we actually received the bill for someone else drinks ?!?!? Apparently the delay was due to the tills being down but the table next to ours received theirs and they ordered after us ?? Tried to get another round but again couldn’t find any staff ?? Left earlier then we had hoped to
Enjoyable setting with excellent service - lift service to get to the venue a bit slow ,even though had a reservation.
Great place. Very friendly and helpful staff. Would highly recommend. Bar snacks a little on the pricey side.
Excellent afternoon tea and lovely waitress who was very attentive
The food included in the Afternoon Tea was amazing, both me and my sister thoroughly enjoyed the selection of savoury and sweet foods! However, we didn’t feel that the service was of the same level. Many members of staff walked past us when we had finished our drinks, and it took a good few hours before anyone approached us asking if we would like anything further to drink. In addition, we asked if there was any way we could swap the prawn sandwich for one of the others we had enjoyed. This request was met with quite a disapproving look from the member of staff who then said they would check. We continued to watch them go into the back, come out and walk around for a good 20-30 minutes without informing us whether this was possible. It took for us to request this once again before they informed us that because there were more afternoon teas in the afternoon, the chef wouldn’t allow it. At this point it was nearly 5pm, when afternoon tea was to be stopped for the day. Further, before we had finished our afternoon tea we were being ushered out, staff were cleaning up right beside us including moving furniture around. We were also asked- mid conversation and whilst still eating and drinking- if we would like the bill. I expected for the money (which included an automatic 10% service charge) and for the service expected at the Hilton, we would have experienced much better from the staff. We were disappointed with this, and will definitely be considering whether to visit again.
Everything perfect
It was ok for a one off. Good service. Expensive for a view
Lovely afternoon tea with a cocktail.Very attentive staff, and thank you to JO SUCHARZEWSKA for all her help.
It was my wife’s 50th birthday treat, which was made even more special by the service provided by your staff.
Great experience and views!
Tea was a little slow at coming but waitress Was superb as out of 4 people 3 had special diet request and this was sorted, no problem