About Chinchilla Cafe & Bar
A playful, casual and elegant interior seamlessly combines beach with boho-chic while a menu featuring café classics has been expertly tailored to Chinchilla’s unique location.
Sunset at Chinchilla is heralded with live DJ sets on Fridays, Saturday’s and Sundays, and cocktails are made by an in-house mixologist. Chinchilla’s rooftop location means that patrons will have the best access to 360° views of Camps Bay, Lions Head and the Twelve Apostles
My girls and I had the best experience while at Chinchila, the service was exceptional, the food was great and drinks were flowing.
I absolutely loved Chinchilla before I received the worst service ever! I loved the scenery, drinks and music. However, based on my previous experience I am definitely not going back there. Before this awful experience, I wanted to celebrate my birthday there. So, I reserved an area for 17 people and pre-ordered drinks. When we got there, I informed the waiter that I ordered drinks and that he could bring it out when it was ready. He was very surprised to hear this, but said he will sort it out. He then came back to get our food orders, only to be told that only one dish that we ordered was available as they were out of mussels, prawns, mint leaves etc. I was shocked, because they knew that they were getting a big table and there were a few other big groups that had reserved tables as well. So why wouldn't they preempt running out of ingredients? I also couldn't understand how they could run out of mint leaves when I pre-ordered mojitos, which is packed with mint leaves. Although we were all very frustrated, we all settled for alternatives options. We then received our drinks with MINT LEAVES, which I assumed were bought at a nearby store. BUT!!! Our food arrives with no serviettes; no space to eat, because our empty glasses weren't cleared and then we realised that a bowl of pasta with MUSSELS and PRAWNS arrived at our table. When we were specifically told that we could not to order that dish. We of course called the waiter to question why there was suddenly mussels and prawns, only to be told that the dish was not supposed to be at the table. He then grabs the dish and provides no further explanation. We called the manager to find out what was going on and he couldn't explain why other tables got MUSSELS and PRAWNS and we were told there was none. The manager brought out complimentary drinks for the inconvenience, but we were all still very unhappy with the service thus far. After having to ask the waiter to clear our dishes, I decided to order some drinks at the bar. What a big mistake I made! I had to ask the bartenders several times If I could pay for the drinks, because the guy that poured the drinks just walked away without charging me. Eventually when I got so annoyed by having to wait for the bartender, I walked away and got called back by the other bartenders. At this point I was not willing to wait any longer for the bartender that assisted me, so I said that I would wait for him at my table. Only to have the other bartenders run into the room next to the bar to pull him out, as if I was trying to avoid paying. With everything that happened so far, we decided to wrap up the bill. BUT!!! When the bill arrived, we were charged double the price on the pre-ordered drinks. Spoke to the manager, who confirmed that he would correct it and after 30 minutes of waiting we received the updated bill. Finally, we could leave this place that ruined my birthday. BUT NO!!! After re-looking at the bill, we realised that the amount did not change by much. Yes, the bill was updated but I knew that we were overcharged by over R1000 and the bill didn't change by much.. We then had to go back to the manager to explain that the bill was not updated accurately and eventually got the correct bill. I honestly would never go back to Chinchilla, especially after the terrible experience I had on my birthday. I realised that the waiters are very unprofessional and that this place is not able to handle big groups. This is very disappointing, because I would never recommend Chinchilla to any of my clients looking for function venues and it gives The Kove Collection a bad reputation.
Had a wonderful birthday party with friends, upset that the area wasn’t arranged before the time but the manager was super helpful in getting it sorted for me. Staff gave great service when it came to keeping the guests happy. Thank you
Summer/Winter Great Chilled Vibes, Top Venue, amazing view! Thank you for making my guests and I so welcome. You guys are First Class!
I'm afraid we can't review your restaurant as my nineteen year old daughter in the company of her parents on her birthday was not allowed entry as she didn't have her original ID. I realize that there are laws in place, however, there are ways of handling situations such as these. Your host at the front desk was extremely rude and we will definitely not be returning to your restaurant at any time in the future.
Had such a fun time celebrating my 21st at Chinchilla! Amazing service, great party atmosphere, incredible food&drink. Staff very friendly and efficient. Would definitely recommend.
i had fun, the place is stunning. i'll definitely come again
awesome place awesome vibe
Hello, perfect place except the booking system. The manager helped us resolved the table problem and offered us drinks in compensation as we had to wait more than 1 hour to have a table by the sea despite a booking done 1 month before. I believe they will review the way the tables are allocated to guests and the chain of communication between the hostesses. We finally had a beautiful table and we had a great time, great food, very nice view/sunset and the service was great :)
The best place to be
Perfect place for sundowners
Nice place, beautiful deco, but service very slow.
Very limited food menu, especially for Vegetarians. really expensive drinks especially bubbly. Will not be back.
Perfect! Perfect view, the cocktails are INSANE! We were in absolute bliss!
I had heard about the Chinchilla Cafe and Bar for weeks and in anticipation, I made a reservation a week in advance. I visited the rooftop bar with 2 of my friends in celebration of one of them's 21st birthday. Whilst the atmosphere was wonderful with good music and a stunning view, the service was extremely disappointing. When we first arrived we placed an order for french fries and an hour went by without getting our food. I asked the waiter why something as simple as french fries had taken an hour and he explained that "oh sorry, no one put the order through". An issue like that is not my fault as the customer. Next our waiter spilt a drink that splattered onto my friend and was just very clumsy in general. Lastly as we were sitting by the edge of the rooftop overlooking the pavement the sun was shinning very harshly onto us and essentially burning us. We asked a waiter to lower the shade for us and he kindly did so. An hour later another waiter comes and removes the shaded cover without even asking us and immediately we are back in the harsh uncomfortable sunlight. When we asked him to lower it again he refused, 2 other waiters came and eventually the manager who did not speak to us and hear to our request. It was then that we requested the bill and moved to another restaurant. Overall myself and my friend at her birthday celebration felt very unaccommodated for. Waiters were making careless mistakes. We spent over a R1k, and I have no problem spending money but as long as my entire experience is worth it. Something like service has a long lasting effect on how customer's view and perceive Chinchilla. Overall we ware disappointing in our Chinchilla experience, especially since it was the first time.
nice restaurant, friendly waiters
We were unable to celebrate grandpas birthday as we had two kids who are not allowed. Had to go to a different restaurant.
An amazing experience overall, but you could do with more variety on your wine list, at more reasonable prices.
My side salad was only lettuce leaves. My steak was under cooked. The music a bit too loud - had to shout to hear friends
The service is really poor.
Beautiful setting, lovely relxed vibe, great service and delicious cocktails!
Best views in Cape Town, great venue for sundowners
Beautiful venue, attentive staff, great food and cocktails with attention to detail and presentation. Highly recommend.
Unfortunately I did not get to visit your establishment. I initially tried to book at table for 12 people but was completely put off by the mandatory R800 minimum spent per person on table bigger than 10. I was also requested to pre order all meals which is nuts because the table was booked three days before the date I wanted. No set menu was offered which is standard elsewhere for big group and help smooth kitchen service. I ended up booking our surprise Beach vow renewal Dinner at the Bay Hotel. Overall it was just a mission booking with you and I found the all experience daunting and time consuming. I would have understand if it was a week end booking but a Wednesday...Maybe next time when we're back from the big Apple.