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Eastwell Manor Champneys Hotel & Spa

EASTWELL MANOR, Eastwell Park, Ashford, United Kingdom, TN25 4HT
Restaurant info
Opening Information

The Manor Restaurant is open daily for dinner, while lunch service is only available on Saturdays and Sundays. Non-residents are welcome and we recommend to book online.

Facilities

About Eastwell Manor Champneys Hotel & Spa

THE MANOR RESTAURANT
Our gourmet dining destination in the heart of the hotel.
Lunch times (Sat / Sun only): 12.30pm to 2.30pm
Dinner times: 6.30pm to 9.30pm
Dress code: Smart Casual
Reservations: Online bookings

Cuisine: Michelin Star
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
149
4 Stars:
75
3 Stars:
50
2 Stars:
30
1 Star:
14
Visited On Monday, 22 April 2019

Sadly we had to give 3 stars for the service, we spent £450 on a virgin voucher and when we got to our room it was so dingy and did not even have a bath, it definitely wasn't worth the money we paid. I then called down to reception and asked if we could be moved to a room with a bath as it was the start of or honeymoon, we were then told we had to pay £50 to upgrade, with it being our honeymoon it would have been a nice touch to not have to pay for this privilege especially after spending so much on 1 nights stay anyway. After moving rooms our electricity went out for an hour, which meant we were half hour late for dinner, we waited half hour for someone to come to our room to fix this issue after calling which is not acceptable and then the member of staff couldn't fix the issue, my husband had to sort out the fuse box instead.

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Visited On Monday, 22 April 2019

Booked afternoon tea as a Christmas gift for my mum. What a disappointment. Understaffed, food arrived before the tea, no checking up on us. People had to go and chaise waitress as she’d forgotten to take their orders. Lovely venue but not being run to its full advantage. This place is relying on its brand and not reputation now. Also, a big big no no... member of staff welcoming others on their day off whilst visiting the venue. Fist bumps all round and then going behind the bar helping himself to drinks. Not what I expected to see in a place like this.

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Visited On Wednesday, 17 April 2019

Non existent waiter - never anywhere to be seen! Hence the service was rubbish. This detracted from the food as we had to go in search of the waiter when we wanted more drinks, tea refresh and even to pay the bill!

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Visited On Thursday, 18 April 2019

Lovely Afternoon tea in most pleasant surroundings. Enjoyed a walk around the gardens beforehand.

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Visited On Sunday, 21 April 2019

It’s a nice venue for the afternoon cream tea. Especially the large table for a party of six or more in front of the fireplace is really great especially in the wintertime. Issue outside: The park around the Manor House is quite neglected and not well maintained.

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Visited On Sunday, 21 April 2019

Excellent day out at Eastwell manor. The afternoon tea had a good variety of sweet and savoury food and the scones were my absolute favourite. After having that much food it was an added bonus taking a walk in the beautiful gardens. I’ll definitely be taking another visit soon.

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Visited On Friday, 19 April 2019

My party and I bought my mother a voucher for Afternoon Tea at Eastwell Manor as a birthday present and in the end 5 of us in total came. 3 of our group paid extra for the Pimms Afternoon Tea but, coming from Pimms drinkers, they were watery and unpleasant, we had to ask for them to be changed. When booking our afternoon tea over the phone as well as at the table, we requested sandwiches without salad for my husband - which we were assured would be fine - however, the sandwiches we were given were full of salad & coleslaw(and were soggy). We hardly saw the waitresses during our visit so couldn't point this out! Then the deal-breaker: there was a hair in my scone, literally baked right through inside it. Utterly disgusting and unacceptable, although the waitress (who saw and agreed that there was, indeed, a hair) did not apologise and simply took the scone away. We did not hear anything more about it - no offer of a replacement or an apology. Such a shame as the place is so breathtaking; it seems to bank on its appearance and reputation more than it does its customer service and food. And for us a couple of hundred pounds for watered down pimms, soggy sandwiches, hairy scone and bad service just isn’t acceptable or worthy of a further visit!

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Visited On Saturday, 20 April 2019

Really lovely !

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Visited On Friday, 19 April 2019

Stayed in room 551 elderflower. There was a very loud vibration /pump noise in bedroom, that also seemed to impact the elderflower building (room 553 also complained). The room is single glazed so can hear everything outside (from tweeting birds to the wedding party on the otherside of the estate). Was disappointed that the room did not have a bath and only shower and no room service. On arrival had afternoon tea at 5pm. It was a nice day and we wanted to have the afternoon tea in the garden terrace. However we were not allowed due to preparation for a party. For £25pp it was disappointing to have soggy sandwiches n over cooked crusty scones. Service in general is slow. We ended up taking our bill directly to the bar for the afternoon tea (no staff around) and dinner (peak time, so staff were busy). The online booking system on the website is a bit useless: no more booking availablity for dinner at the manor online so booked at the hotels spa restaurant instead, n then to find out in the day that our reservation had been moved to the Manor n upon arrival there were plenty of tables. Similarly, pre-booked massage online to find out it wasn't what I was expecting. The positives is that the grounds and surroundings are nice n well maintained. The bed was comfortable. The shower was powerful enough. The room was clean. The dinner was reasonably nice n well presented (fish course), though the table next to us were not very happy about their steak. Overall, did not meet expectations and so a bit of a disappointing stay.

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Visited On Thursday, 18 April 2019

Good welcome, professional staff but mediocre food experience : sandwiches had transparent filling, were unexciting and bread was very processed. Sausage rolls were dense and cakes were presented well but didn’t feel homemade . Unlikely to return . We did provide feedback .

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Visited On Thursday, 18 April 2019

Took my wife here for her 40th birthday. The atmosphere and food was superb as usual, however the service was awful. 30 min to get a drink, 30 minutes to order and when we finished our main, it took nearly 40 min for the plates to be taken away. There were just not enough staff. And the delays just left the customer sitting near us very dissappointed.

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Visited On Thursday, 18 April 2019

We booked to eat in the Manor Restaurant for 7:15pm. Upon arrival we were seated and after waiting 20 minutes to be served a drink, I asked a waiter who advised someone would be over shortly. We then waited a further 10 minutes before I had to leave my seat and go to the bar myself to ask for someone to serve us. Whilst we waited, other customers were being served with a glass of Prosecco on arrival. When we finally got served we had no apology and asked what we wanted to order. When we queried why we didn’t receive the Prosecco we were told ‘this is for customers who purchased a certain package’. We said that on our welcome letter it stated people who booked from 6:30pm to 7:30 pm would quality for this. A waiter then reluctantly served us the drinks. Our meal was served and my wife had the lamb which was lukewarm. After finishing our meal we had to wait 30 minutes for our plates to be collected. We even stacked them up ourselves to make room on the table and highlight that these had been sitting there. Again whilst we were waiting for this, other around us seemed to be getting served a lot quicker. Once we had our dessert, another 20 minutes passed whilst we waited for the plate to be collected. We ended up just getting up and leaving. We were absolutely shocked and disgusted to receive such service at such a cost.

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Visited On Thursday, 18 April 2019

Beautiful grounds and service lovely - plenty of food we were very well looked after

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Visited On Monday, 15 April 2019

The building and surrounding are without doubt the centre piece here. The service was poor and attention to detail was pretty much non existent. Whilst having a massage the room next to me sounded like a team of builders had just started to hit stuff with hammers and dragging furniture across the floor. My mews room was nice however the cushions from the sofa were on the floor, safe didn’t work and things in the room just didn’t have that presentation you would expect. The bar looked grubby and display bottles of sports weren’t even facing in the right direction. It was overly priced for what I received and would struggle to want to return or speak positively about my experience.

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Visited On Monday, 15 April 2019

We completely enjoyed our dining experience with you. The staff were very polite. The service was very quick and the food was amazing in taste and presentation! Felt like a real Michelin star restaurant experience! Thank you for a memorable evening!

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Visited On Thursday, 11 April 2019

There is always a calm warm welcome, staff were attentive and the food excellent. A lovely great for a special day. Thank you.

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Visited On Sunday, 14 April 2019

Shower didn’t work properly, no water in the room, no fridge, radiator wouldn’t come on thankful for the heater. Food was lovely

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Visited On Sunday, 14 April 2019

Superb service,.inside is a great setting.

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Visited On Sunday, 14 April 2019

A great venue in a relaxed environment

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Visited On Sunday, 14 April 2019

A special birthday treat which was not disappointing,beautifully presented. Gluten free option was very good, but sadly no sausage rolls! Definitely go back.

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Visited On Sunday, 14 April 2019

Lovely food and very filing! Location was amazing.

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Visited On Friday, 12 April 2019

Spa desperately needs a refresh, ladies locker room is full of lockers no room for ladies. Hotel restaurant filled with tables and chairs for maximum covers, service terrible. Accommodation has no dressing table or mirror in the bedroom nor lounge area.

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Visited On Friday, 12 April 2019

We had afternoon tea at Eastwell Manor for my birthday. Excellent service and the food was beautiful. Would highly recommend.

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Visited On Thursday, 11 April 2019

A special thank you to the wonderful staff. It was our anniversary which they picked up during conversation and gave us a lovely personalised dessert. A lovely touch.

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Visited On Tuesday, 09 April 2019

Took my 16 year old granddaughter. She absolutely loved it. I have been many times, but was a little bit disappointed when I last went in July last year. Much, much better yesterday, back to the standard I had always been used to before

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