Eastwell Manor Champneys Hotel & Spa

EASTWELL MANOR, Eastwell Park, Ashford, United Kingdom, TN25 4HT
Restaurant info
Opening Information

The Manor Restaurant is open daily for dinner, while lunch service is only available on Saturdays and Sundays. Non-residents are welcome and we recommend to book online.

Facilities

About Eastwell Manor Champneys Hotel & Spa

THE MANOR RESTAURANT
Our gourmet dining destination in the heart of the hotel.
Lunch times (Sat / Sun only): 12.30pm to 2.30pm
Dinner times: 6.30pm to 9.30pm
Dress code: Smart Casual
Reservations: Online bookings

Cuisine: Michelin Star
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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5 Stars:
318
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167
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106
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69
1 Star:
29
Visited On Tuesday, 10 December 2019

Beautiful festive setting and start to Christmas.

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Visited On Monday, 09 December 2019

Lovely place enjoyed every second of it. Ideal place to sit the best yet thank you

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Visited On Monday, 09 December 2019

Wasn’t upto the usual standard. Cakes and scones were very tasteless and not as appealing as usual.

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Visited On Friday, 06 December 2019

No meet and greet, poor staffing levels, rude staff, dire atmosphere, table and chairs not adequate, waited 30 minutes for a drinks order to be taken, moved rooms mid-booking, no tablecloths, no Christmas decorations, no manager even after he was requested....

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Visited On Saturday, 07 December 2019

I’m very sad to see the changes that have taken place at Eastwell Manor. The service on this occasion left a lot to be desired. The staff at Breakfast and Dinner seemed overwhelmed, breakfast took forever to arrive once ordered, waited 20 minutes for a coffee to arrive! Dinner... the changes to the restaurant are very disappointing, modernised but not in a good way. The traditional feel of a restaurant in an 18th century Manor House are gone and now attracted a much lower class of clientele, a group of women playing charades in the middle of the dinning hall was not my idea of a romantic evening with my wife. The standard of food, on the other hand was still quality. The Head waiter converted to Head Bar man on Saturday night was way out of his depth several guests making comments that he desperately needed help! £14 for a cocktail poorly made very disappointing. Eastwell Manor, you really need to up your game!

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Visited On Saturday, 07 December 2019

The staff were friendly, but had dirty aprons on. We had to ask for more hot water for tea. The china had seen better days . Very disappointing, as this cost £70 for two I would expect more.

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Visited On Thursday, 05 December 2019

Lovely afternoon tea, worth every penny

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Visited On Thursday, 05 December 2019

It was the perfect Xmas treat, will definitely be coming back

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Visited On Thursday, 05 December 2019

Lovely Christmas music and decorations

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Visited On Sunday, 01 December 2019

The food was fine - my mum liked hers, but I didn't really like mine. As it's part of a Spa package you overlook it a little more, but I suppose you shouldn't really. I definitely wouldn't pay the suggested prices. Shame the menu hasn't changed in 3 months - I would expect more. Overall though, a nice team, quick service and go for the Caesar salad!

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Visited On Monday, 02 December 2019

The staff seem lovely and Eastwell is beautiful, but it took ages to get any bread or to be offered a drink and we waited 45 mins for our starter. The food was nice once it arrived and we enjoyed our meal, but we felt like we waited a lot. Same at breakfast - we gave up waiting for our omelette after 40 mins. A shame.

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Visited On Tuesday, 03 December 2019

Very small portions for dinner

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Visited On Monday, 02 December 2019

The variety of starters and desserts was very limited and I had to forgo the experience as there was nothing I liked on the menu, pity really as I was very much looking forward to a nice meal. Main courses again quite limited but managed to find the chateaubriand. Beautifully presented, cooked to perfection a really good dining experience. I was also extremely surprised that at an established place such as Eastwell Manor is using plate service and not silver service – again if you want to charge these prices you need to step up your game. Food was cooked extremely well but didn’t much care for the rest of the experience.

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Visited On Monday, 02 December 2019

I think the staff were wonderful. Very polite, always accommodating. However service was delayed and lengthy And certainly gave the impression that they were under a lot of pressure/understaffed

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Visited On Monday, 02 December 2019

This is the second time I have come for a booked afternoon tea. 1st time we had to wait over an hour for the food. This time it was at least 40 minutes to get the food and still hadn’t received the drinks. I can’t believe it can take 3/4hr to make 1 pot of tea - very poor service

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Visited On Monday, 02 December 2019

Lovely old building full of character worth a visit

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Visited On Friday, 29 November 2019

The ice skating was excellent and the staff were very helpful. The setting was wonderful; really enjoyed it. It was very disappointing that we couldn’t get afternoon tea. We gave the wrong date but correct day when booking and although we could still go ice skating, the afternoon tea was fully booked. Will definitely go again.

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Visited On Wednesday, 27 November 2019

Over priced for quality & service received. Waitress was wearing trainers which were covered in mud! Used to enjoy restaurant when hotel was privately owned. Will not be returning

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Visited On Tuesday, 26 November 2019

Service excellent, pity about food and price, disappointed.

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Visited On Thursday, 21 November 2019

Firstly, the grounds of the spa are phenomenal. The gardens are so well kept, the main reception is like being in a movie - the large open fire just adds to the homely warm feel. However, that is about as good as it gets. As part of our spa weekend we were given a 3 course dinner on the night we arrived. We booked a table fro 7:45pm and we never ate our first course until 8:30pm. Mains came up shortly after. However we had to wait until 10:30pm to be provided dessert. We ordered our first round of drinks along with our food order around 8pm and we never recevied these drinks during the whole time. Parched to say the least! We in fact walked out of the restaurant, having eaten 3 courses, with not 1 drink! It never arrived, however we did receive an apology from the waitress with the explanation "we are just so busy as we have a function on, and we are under staffed". Really not good enough for the numerous people coming in and out of the restaurant, all of whom received such poor service. The food was a whole new level of poor. The most flavoursome thing on the menu was the pea soup. The white bait was most certainly not white bait. If you are a vegetarian, I would avoid the main restaurant at all costs. The only available option was a linguine pasta with mixed vegetables, which was more like slithers of pasta, with tiny pieces of diced vegetables, laying on top of the most horrific puddle of oil. The food was so oily that the linguine had become one hard mass of stodge. Revoluting! So not only did we have to wait hours for our meal, we waited hours for a very poor and luke-warm meal. Our spa treatments we received were average if i do say so myself. Not really much to comment on this. We paid for a 55 minute full body and facial, however, 15 minutes of this was spent discussing oils and aromatherapy at the start, so the treatment was more 40 minutes if anything. The following morning we had fuse use of the swimming pool, sauna and hot tub which was more than pleasant. That afternoon, as part of our weekend deal, we were given a 2 course lunch. We were not advised very well and apparently you had to pre-book this. I fail to see why they couldn't have told me this when I pre-booked my dinner. Anyway, after some while we were directed to a table, and i must say, this two course meal was far superior to the food received at dinner. I actually cleared my plate it was that delicious. The vegetarian option (baked aubergine) was also enjoyed. If you have more money than sense, then please go ahead and waste your money visiting the Eastwell Manor. I spent a lot of money on this experience for my mothers birthday, which I had informed the hotel/spa of. I requested something be left in the room for her birthday, and stated that I would happily pay for a bunch of flowers or some chocolates. However, they failed to do anything special for her which was so dissapointing.

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Visited On Tuesday, 26 November 2019

My partner and I enjoyed a two day 1 night stay at Eastwell manor we stayed in the news cottages and enjoyed afternoon tea on arrival and breakfast in the manor restaurant the service and food was spectacular. Our room was quiet and comfortable. We enjoyed treatments in the spa which we both agreed were the best treatments we have had and purchased some Elemis goods to take home we will definitely return. Thank-you to all the team for a lovely stay.

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Visited On Sunday, 29 September 2019

we've had a great stay - room in the manor - friendly staff -

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Visited On Monday, 25 November 2019

Love it there,have been many times,the food is fabulous. Staff are very helpful. Next stay already booked.

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Visited On Saturday, 23 November 2019

Staff in reception were disinterested on arrival not welcoming, all that was said was you will have to wait as the restaurant is not open till 6-30. We waited by the fireplace in reception, where we were again ignored until we asked if we could go through to the restaurant and were told yes it’s been open since 6-30, we then asked how to get to the restaurant we just a pointed direction, not amused and expected more of a hotel of your standing.

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Visited On Monday, 25 November 2019

The young man serving us our afternoon tea would get 5/5, his service was as expected for a 5* establishment. However I found the reception staff unhelpful, I waited around at the bar for sometime to pay, I struggled to open the door to leave and 3 members of staff just walked past without offering assistance and not one member of staff in the lobby said goodbye to us as we left, it was a shame to have this as our last memory of what was a lovely afternoon.

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