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Eastwell Manor Champneys Hotel & Spa

EASTWELL MANOR, Eastwell Park, Ashford, United Kingdom, TN25 4HT
Restaurant info
Opening Information

The restaurant is open daily to residents and non-residents for lunch and dinner.

Facilities

About Eastwell Manor Champneys Hotel & Spa

THE MANOR RESTAURANT - TWO AA ROSETTES FOR CULINARY EXCELLENCE
Soak up the atmosphere in the Manor Restaurant, a gourmet destination in its own right. With a good mix of local residents and guests, enjoy our mouth-watering seasonal menus that focus on traditional English dishes tempered with a twist of modern European.

Bound by a commitment to the finest produce and locally sourced seasonal ingredients, enter our world of calm sophistication and character. Enjoy warm welcomes and superb service from the moment you arrive. We also offer a fine wine menu, with the perfect accompaniment to every choice you make.

Cuisine: Michelin Star
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Avios will be awarded within 14 days from dining.
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92
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27
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15
1 Star:
8
Visited On Monday, 10 December 2018

meal was superb,staff friendly and attentive

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Visited On Sunday, 09 December 2018

A perfect afternoon tea from beginning to end.

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Visited On Saturday, 08 December 2018

Beautiful surroundings and very attentive staff, nothing too much bother. Price very competitive considering where we were. Thank you for a lovely evening.

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Visited On Sunday, 09 December 2018

Beautiful restaurant with friendly staff. Prompt service. Great food. Will return and recommend.

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Visited On Saturday, 08 December 2018

For somewhere offering afternoon tea there was a poor selection of teas to choose from. We opted for the champagne afternoon tea although requested for one none alcoholic sparkling drink due to being pregnant. For somewhere with a full working bar this seemed to be difficult for the waiter to understand and I was given a creamy strawberry mocktail. Overall service could have been more polished and professional and a better quality of homemade food.

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Visited On Thursday, 06 December 2018

Some of the sandwiches were dry around the edges, and some of the fillings were a little bland, but the rest of the afternoon tea items were pleasant enough. Service was a little slow to begin with. We ordered a bottle of sparkling wine, which did not arrive until after our teapots and sandwiches etc had been brought to the table. The most frustrating aspect was trying to pay the bill. For reasons best known to the hotel, the bill cannot be brought to your table,. Guests must go to the bar (in a different room) to ask for, and then pay the bill. There was no-one in the bar to give us the bill, so after a short wait, we went back to reception to ask for the bill. We were told we had to pay in the bar. I said I realised that, but there was no-one in there. The young man said “I think he’s serving some champagne elsewhere and won’t be long”. We went back to the bar - where there was still no staff member present. We went back to reception and asked why it was such a faff and why couldn’t we pay the bill here?!! Apparently there is “no connection” to facilitate this! I suggested that perhaps the hotel need to sort this - and that if there was no one in the bar again when we went back for the THIRD time, we would be leaving. Luckily (for the hotel), there was, so we settled the bill and left. Not the best way to end what was otherwise a very pleasant afternoon.

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Visited On Wednesday, 05 December 2018

A lovely afternoon cream tea, Christmas has now started for us in a wonderful place. Thank you x🎄🤗

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Visited On Wednesday, 05 December 2018

Sadly I will be returning north after many years but I have so many fond memories of Christmas lunches, golf, teas and wonderful staff and surroundings. For all the years Thank You....our tea as always was special

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Visited On Wednesday, 05 December 2018

Lovely afternoon spent having afternoon tea. Warm cozy atmosphere, food and tea was delicious and every single member of staff were polite, attentive and helpful. Nothing was too much trouble (we had a few requests). Will be going back and highly recommend

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Visited On Thursday, 29 November 2018

A delightful afternoon tea. The hotel looked beautiful in all its Christmas glory. I loved the outdoor skating ring and food van and the fires outside.

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Visited On Wednesday, 28 November 2018

We received a warm welcome and the food and wine were excellent. However,our table was uncomfortably close to an adjoining one where the diners' loud discussion and noisy social media surfing intruded into our conversation. The serving staff were very friendly but didn't pay us much attention once they had served the main course. We would like to have ordered some more drinks but there were no staff members to ask.

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Visited On Wednesday, 28 November 2018

Afternoon tea for two was excellent. A few extra additions enhanced the occasion. Service was excellent and attentive.

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Visited On Tuesday, 27 November 2018

Awfully rude waitress obviously busy but never should have been employed in customer service ! Will definitely not be returning! Hotel needs a complete makeover including the staff ! Such a shame as quite a pleasant outlook ! I sincerely hope the spa performs on a higher level than the afternoon tea !

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Visited On Tuesday, 20 November 2018

Afternoon tea was nice but not as good as I was expecting for a high end hotel. Sandwiches were just okay, could have been made by anyone, nothing special. Scones were nice, cakes okay. Rated 3/5 for atmosphere because really there was none... no music playing, fire hadn’t been lit (and it was cold enough for it). Service was good.

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Visited On Sunday, 18 November 2018

Understaffed in restaurant. Inept barman. Menu with food stuck to it. Receptionist with ‘can’t be bothered’ attitude. Very disappointed, not The Eastwell Manor of old. Shame that we’d already booked for NYE :(

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Visited On Saturday, 17 November 2018

Eastwell Manor restaurant in the evening is exceptional however breakfast was very poor as they simply couldn’t cope. Also service from check in all the way through to leaving was very poor everywhere with the exception of the restaurant which I would recommend highly! Big shame as I am a big spa fan and unfortunately you have a huge amount of work to do service wise to get up to standard. Nice venue and grounds but unfortunately let down by service.

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Visited On Saturday, 17 November 2018

I booked afternoon tea at Eastwell Manor for my daughter's 21st birthday. I had my wedding reception at the hotel 30 years ago and so it held a special place in my memory. However I was very disappointed. We were shown into a noisy and overcrowded room and expected to fit everything onto 2 tiny tables. We had to put the tea pots on the floor and my elderly parents had to sit on very low small chairs. It took 50 mins for the food to arrive & despite ordering ahead for a vegetarian afternoon tea, one of the cakes contained gelatine. The sandwhiches were very unimaginative, cheese & pickle for e.g. There were not enough staff & I had to ask at reception where to pay & wait for ages for someone to appear in the bar to deal with payment. The hotel generally was cold, the ladies toilet needs attention with a broken tap & an exposed pipe in 1 of the cubicles. All in all very poor and disappointing.

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Visited On Monday, 05 November 2018

Wonderful treat for both myself and my wife to celebrate our birthdays,

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Visited On Sunday, 11 November 2018

I’ve been a couple of times before but this time there were a couple of points I was a bit disappointed with; When our afternoon tea was brought over we weren’t told what was in the sandwiches & what all the cakes were, usually the staff take the time to describe everything. Three of the sandwiches were dry & obviously stale ( to be fair I didn’t point it out as they were not eaten anyway). The biggest problem was definitely the table, it was tiny & I was forced to eat from my lap as there was no room on the table. It was a tiny round one to the right of the fireplace, the waitress had to bring another table along in which to place the cake stand. Our waitress was very pleasant though & the food was nice, it just wasn’t quite up to your usual standard.

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Visited On Sunday, 11 November 2018

Fantastic afternoon tea in a beautiful setting. We were celebrating my mum’s 91st birthday. We had a really lovely time. I’ve gone to many established afternoon tea venues in London and this is definitely up there with them.

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Visited On Saturday, 10 November 2018

First visit after renovation. It was sad to see the manor restaurant turned from a beautiful, historic and charming dining room to something that more resembles a mess hall. Straight lines of tables, partitioning much like Frankie and Bennie’s, no sense of having your own personal space. I can see what the end goal was for this overhaul but I think it has detracted from Eastwell’s charm, splendour, excellence and unique quality. It could have been any restaurant, anywhere. Service was slow, a little sloppy at times and again those lovely attentions to detail once present had gone - on previous dining experiences here we were handed a menu in the bar for perusal and taken to our table for our booking time. This time we were told we had to make sure we were at the restaurant bang on our booking slot as the restaurant was busy, so we gathered up our coats and belongings and our drinks and trundled over, joined the queue and gave our name. There was a time when a member of your staff brought a tray and carried our drinks with us while taking us to the table. Yes we can carry our own drinks, but those little gestures and extra service made Eastwell what it was. In the restaurant it was obviously under staffed and staff were frantically trying to maintain standards and not drop the ball. They did well but service was very slow. The dining room used to have such a calm, sophisticated grandeur but I fear this is now lost. Saying that, the food was delicious.

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Visited On Thursday, 08 November 2018

Food absolutely amazing. Facilities also amazing. A lovely place to stay and relax.

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Visited On Tuesday, 06 November 2018

Whole afternoon was excellent. Food was amazing and the waitress who served us was very nice. Would definitely go again. Thankyou.

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Visited On Sunday, 04 November 2018

Service and food was excellent for my friends birthday celebration.

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Visited On Saturday, 03 November 2018

First impressions are important and I was surprised that a hotel of your standing would have an approach road in such poor condition.[full of pot holes] Service at the table was fine, but we had to request knives as they had not been laid on the table. Also we had ordered the Primm’s afternoon tea and had to ask for the drinks twice and they finally arrived half way though the meal. As to the meal the sausage rolls were excellent but let down by the sandwiches which were dry. As my wife comes from a catering background she is aware of the simple means of keeping sandwich’s fresh. Pastries were very good. To sum up it was disappointing that such an excellent venue was let down by small details.

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