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Eastwell Manor Champneys Hotel & Spa

EASTWELL MANOR, Eastwell Park, Ashford, United Kingdom, TN25 4HT
Restaurant info
Opening Information

The restaurant is open daily to residents and non-residents for lunch and dinner.

Facilities

About Eastwell Manor Champneys Hotel & Spa

THE MANOR RESTAURANT - TWO AA ROSETTES FOR CULINARY EXCELLENCE
Soak up the atmosphere in the Manor Restaurant, a gourmet destination in its own right. With a good mix of local residents and guests, enjoy our mouth-watering seasonal menus that focus on traditional English dishes tempered with a twist of modern European.

Bound by a commitment to the finest produce and locally sourced seasonal ingredients, enter our world of calm sophistication and character. Enjoy warm welcomes and superb service from the moment you arrive. We also offer a fine wine menu, with the perfect accompaniment to every choice you make.

Cuisine: Michelin Star
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Avios will be awarded within 14 days from dining.
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8
Visited On Sunday, 21 October 2018

We were totally ignored when we arrived. Someone who arrived after us was seen first. The serving staff were brilliant and very helpful

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Visited On Saturday, 20 October 2018

Good atmosphere good service all very good

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Visited On Friday, 19 October 2018

Stunning location-lovely staff. Very relaxing, tasty traditionally English afternoon tea

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Visited On Thursday, 18 October 2018

The service was slow, we had to wait for our tea order and then there was a good 15 minutes before the sandwiches and cake arrived which spoilt the experience for my mum’s 80th birthday which was a shame. The atmosphere was lovely and the staff were friendly and attentive which was nice.

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Visited On Sunday, 14 October 2018

LOVELY EXPERIENCE

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Visited On Friday, 12 October 2018

just perfect

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Visited On Saturday, 13 October 2018

A lovely afternoon catching up with friends in a wonderful location

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Visited On Friday, 12 October 2018

Lovely lunch, the food was beautiful. Beautiful building and great service. Was impressed by our waitress checking with the chef for one of our parties' allergy concerns. We had the restaurant to ourselves, which was a surprise, guess other people don't know what they are missing. We'll be back.

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Visited On Friday, 12 October 2018

We had a lovely time but was surprised we only had one pot of tea between two & were not offered a top up (Had to ask for more as 2 small cups were insufficient). Also the price of drinks at the bar afterwards were exorbitant! My goddaughter bought a G & T & vodka & coke & was charged nearly £24! Grounds were stunning but I think the afternoon tea although nice was a little overpriced.

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Visited On Thursday, 11 October 2018

Have been twice now for afternoon tea. On both occassios the service is very good to start with but once the food has been delivered there is no follow up service, so no-one checks if everything is ok or if you need more tea etc. Just seems that once food is delivered you get forgotten and have to try and find someone if you need anything. Food is good but maybe could have a choice of meat or vegetarian sandwiches or a mixture. This is obviously a persoanl preference but I don't like egg or cheese so only ate the salmon sandwich. Apart from that it was really nice.

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Visited On Thursday, 11 October 2018

I was given a cream tea as a 50th Birthday present by my sister. My best friend & I had a lovely afternoon. My only criticism is that one of the cakes was made from Avocado. Personally I like a cake to be a cake & not made from vegetables! It’s a personal thing but slightly spoiled the cake selection for me.

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Visited On Wednesday, 10 October 2018

Rather disappointing afternoon tea as sandwiches were soggy and bland. Cakes very small for cost. Scones lovely but the tea was very strong due to excessive amount of loose tea used and no hot water offered. Staff seemed friendly but not attentive. Great weather made the day special. Drink prices very high

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Visited On Sunday, 07 October 2018

The service isn’t as good as it used to be. The atmosphere is non existent. This used to be a really special place to eat, but it has lost it’s charm. The restaurant has been modernised, unnecessarily. It was beautiful before, now it’s just average at best. I really miss the pianist too. I’m not sure I will be visiting again.

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Visited On Monday, 08 October 2018

Great venue and lovely food it looked not enough but i struggled to finish it Took abou 10mins to get the tea but it is a relaxed non rush enviroment Is good value but i know other places do it slightly cheaper but you get what u pay for...we took a stroll around the premises afterwards and was shocked it look over grown with weeds and rubble the pool had seen better days butbagain we are coming out of season i would visit again but maybe just for the fresh air or a massage

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Visited On Sunday, 07 October 2018

A lovely afternoon having sunday lunch in a lovely location.

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Visited On Sunday, 07 October 2018

Beautiful setting for Afternoon Tea for my Mums birthday

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Visited On Saturday, 06 October 2018

We arrived at 13:30 for our booking. Our Afternoon Tea didn’t actually come out until 14:30. Staff were attentive and fast with drinks however just extremely disappointed we had to wait so long for the food.

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Visited On Friday, 05 October 2018

Excellent value, no complaints whatsoever

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Visited On Wednesday, 03 October 2018

Sandwiches and scones were lovely. Cakes on top tier very very tiny. Could have been a bit bigger. No bigger rhan a chocolate from a box.

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Visited On Monday, 01 October 2018

Lovely setting and very helpful staff will come again

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Visited On Thursday, 27 September 2018

Beautiful venue, helpful staff

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Visited On Saturday, 29 September 2018

First time we have been since Eastwell changed to Champneys - little bits of service missing - after dinner chocolates with the coffee - the food was fabulous

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Visited On Saturday, 29 September 2018

Service was very mixed. Our greeting was quite cold and disinterested but a lady that joined and served us later was much warmer and was attentive in topping up our tea. Some of my friends sandwiches were soggy and my GF bread was dry and stale tasting. We poured our own champagne throughout. Scones were lovely and although the GF ones were flat (I know ta hard to make GF scones rise) they were very tasty 🙂

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Visited On Wednesday, 05 September 2018

Afternoon tea. What a lovely afternoon in a beautiful place. My 2nd time here. Will visit again. X

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Visited On Sunday, 23 September 2018

Whilst we enjoyed our experience at Eastwell Manor overall, we were not terribly impressed with a number of things during our stay which has left a sour taste in the mouth and which we would like to share with you. We arrived at 2pm for afternoon tea which I had timed perfectly as check-in was from 3pm onwards. We enjoyed our afternoon tea and then at around 3:30pm we went to the desk to collect our room key. The host explained then that they had not yet heard from room service as to whether the room was ready however assured us that as it was past 3pm it should be ready. So, we got back into the car and drove down to the Mews car park only to find that our room was nowhere near ready, the bed was stripped, there was bedding all over the floor, etc. We then drove back up to the reception car park to explain that our room was not ready. We spoke to a different host this time who apologised and looked for a different room for us. We were shown a room in the courtyard of the manor house which was a mezzanine room but very old style. Not our taste at all and not what we had booked and paid £165 for. Initially we accepted the room as we were keen for this not to eat into anymore of our spa time. After about twenty minutes or so of trying to settle into the room, we both decided that the room we had been given was worse than what we had originally booked and that we weren’t happy, so we went back to reception again. We spoke to the same host as last time and this time, we were given an upgraded cottage room in the area we had originally booked which was ready and we were happy with this. This had however eaten into our spa time by 2 hours, which wouldn't have been the case if the originally room was ready by the advertised check in time. I should also add that the only upgraded feature of the room was that it had patio doors that opened our onto a small outside area with a table and chairs which we couldn’t use anyway as the weather was cold and wet. We were willing to overlook this initial hiccup on the basis that we were satisfied with the way this had been dealt with. We eventually made it to the spa, however upon arrival we were informed that there were no robes left as it was a busy time. This was slightly annoying as it didn’t feel like we were getting the full spa experience we had paid for and had to make our way to the pool without a robe in our swimmers! We were also not given any explanation of the facilities on our arrival and we had to work out what was what ourselves. We didn’t have to wait too long before a fresh robe was brought to us personally in the spa but it wasn’t the top service or experience you expect from a spa resort. I appreciate that the venue is out in the country however the spa was riddled with flying daddy longlegs! they were flying around in the spa and there were dead and drowning ones on the floor and in the hot tub and the whirl pool! I think more should have been done to keep this infestation at bay, especially if this is a recurring issue each year. It really wasn’t relaxing sitting in the pools trying to avoid the floating insects. When we got back to our room I noticed that the towels that were in our room were either not clean or heavily stained which wasn’t nice to discover whilst drying yourself with it! We did have a couple of towels and so I did not have to call to request a fresh one but again I don’t think this was good enough. Despite my comments above, we really couldn’t fault the three course meal that we had in the restaurant that evening. The food really was of a very high standard and presented very well and we both thoroughly enjoyed each course. The staff were also very good when I informed them that I had a nut allergy. We both had a good night’s sleep, we did not hear any surrounding noise and there was even a little Robin to greet us in the garden in the morning. The shower in the room was also lovely. Upon checking out at reception the following morning, the host printed the bill for us to check and someone else’s breakfast totalling around £20 had been added to our bill. Whilst we appreciate that this is a very easy mistake to make, it was just another incident in a list of incidents that had happened over the last 20 hours which had led us to believe that the hotel didn’t quite have its service as polished as you would expect of a 4* country spa retreat. Overall, whilst we did have a lovely stay there were too many incidents that made us feel that it wasn’t worth the money we had paid. I recommend the restaurant however I do not recommend an overnight stay here.

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