Captains Club Hotel

Captains Club Hotel, Wick Ferry , Wick Lane, Christchurch, United Kingdom, BH23 1HU
Restaurant info
Opening Information

Sunday-Thursday:- 7:00-23:00,
Friday-Saturday:- 7:00-00:00

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outside Seating Area
  • Weddings and Other Private Parties Catered for
  • Children's Menu available
  • Buffets, Business Meetings, Functions catered for

About Captains Club Hotel

The Captain's Club Hotel is a luxury 4 star hotel situated on the banks of the River Stour, Christchurch, Dorset. The hotel has 29 bedrooms, bar, award winning restaurant and spa.
The Club Restaurant is an all-day dining experience serving relaxed, to fine dining dishes in a modern contemporary environment.

Cuisine: Seafood
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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101
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53
1 Star:
9
Visited On Saturday, 17 August 2019

Lovely!

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Visited On Sunday, 18 August 2019

Many thanks

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Visited On Saturday, 17 August 2019

Fabulous food. Soufflé was delicious. Highly recommend. Outstanding service. Looking forward to visiting again.

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Visited On Saturday, 17 August 2019

Fab carnival night x

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Visited On Saturday, 17 August 2019

Lovely afternoon tea in great surroundings. V attentive staff. One comment. The lemon posset was in a glass that a teaspoon couldn't get to the base of so we all had to use the handle which was a bit wierd

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Visited On Saturday, 17 August 2019

My first visit here, was really looking forward to it. Service during the afternoon tea was slow and pretty much non existent. We had to get someones attention a few times which took a while. The food itself was very nice indeed. Couldn’t fault it. Tea was very stewed and cold, but I asked for fresh hot water to add to it. We carried on in the bar with drinks. Again, pretty much no service. When we got the bill the waiter (from Sicily) was so friendly and charming, spent ages chatting with us. A shame the service wasn’t like this from the start. I will definitely be returning.

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Visited On Friday, 16 August 2019

Great afternoon tea. Service, food and with a lovely view !

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Visited On Saturday, 17 August 2019

Having stayed and eaten here a few times we were pleased to find the food as good as before; the service which I have always rated as exceptional was in the main good; the young lady who looked after our table for the most of our evening was very pleasant and efficient, sadly that can’t be said for a male colleague of hers who delivered our main course, he was just rude which was a shame. Won’t stop us coming back but I do hope he is taught some manners.

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Visited On Friday, 16 August 2019

We visited yesterday and brought friends from out of area with us. I recommened the Pina Coladas and they were gorgeous. We all had the set menu and it was delicious ! We were however bitterly disappointed to pay in the car park it was pouring with rain, so we all got wet and we forgot and overstayed in car park so now we are worried we will get a ticket!! The service and ambiance are second to non so this was very disappointing.

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Visited On Wednesday, 14 August 2019

We had a couple of fussy eaters (gluten free and diary free). 2 of our group got apple chutney sandwiches. The gluten free could have had cheese with her chutney, t he diary free a piece of ham with hers. 3 of the 5 sandwiches contained spread but a request was made for no spread.The alternative to cream for the diary free was what appeared to be a pot of Lurpak. The dessert's were a little strange too. Maybe it would be better to ask people with dietary requirements what they would/could have off the menu (eg the diary free could have had the sausage roll). That said the scones were lovely, loads of tea, a nice glass of champagne. Our waiter was lovely too, bless him.

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Visited On Wednesday, 14 August 2019

Enjoyable birthday tea, gift from a friend

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Visited On Tuesday, 13 August 2019

A very warm welcome by Abi Excellent service by Shannon Superb quality and choice of food Superlative wine selection and service by Paulo A wonderful evening, as always !

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Visited On Sunday, 11 August 2019

Great meal as always

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Visited On Sunday, 11 August 2019

Booked afternoon tea for Thursday which I changed on line which it did for 1.30 Sunday. Arrived to a miserable restaurant manager telling me I was wrong I was booked for 3.30 and we would have to wait. Even with having confirmation emails. Had rang on the Saturday also to pay in advance as was a gift for mum and after the lady confirmed payment I was not told that afternoon tea couldn’t be done till 3.30 either. Our waiter though was amazing. We were sat down and the waiter got the afternoon tea out for 1.30 anyway. The waiter was friendly and professional. Upon leaving though I was asked for full payment even though again paid on the Saturday. So no communication between departments on that. Plesent but no rush to do again

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Visited On Sunday, 11 August 2019

Lovely afternoon tea at the captains club,however really disappointed to find that we had to pay for car parking! Not what you would expect when using the facilities,so will not be back again unless this changes. It would be easy to issue a 4 hour pass maybe?

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Visited On Saturday, 10 August 2019

Afternoon tea selection of food was especially delicious.

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Visited On Saturday, 10 August 2019

We have always enjoyed our times eating and drinking at the captains club

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Visited On Saturday, 10 August 2019

Fantastic afternoon tea would recommend to everyone and will be back for more soon! Thank you CaptainsClub for a very happy afternoon

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Visited On Saturday, 10 August 2019

Another amazing evening the staff and service is the best thank you

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Visited On Friday, 09 August 2019

Fish was beautifully cooked. Service was attentive but discrete. Excellent.

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Visited On Thursday, 08 August 2019

Always great service and friendly staff. Well looked after and my food was great. Unfortunately, the salt and pepper squid was not up to usual standard. However, the staff took on board feedback and presented my mother with a glass of wine at no charge - a minor problem sorted in the best possible way - thank you.

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Restaurant Response

Dear Mrs McCulloch, Thank you for taking the time to provide us with your valued feedback. We are pleased to hear that you enjoyed your experience with us. I would however just like to apologise on behalf of myself and the team here at the Captains Club Hotel for your disappointing food; these comments have been passed onto the kitchen team as well as the management. It is comments like yours that continues to motivate the team and strive to be the best. We are looking forward to welcoming you back here at the Captains Club Hotel soon. Kind regards, Abigail Turner Restaurant Host

Responded On Friday, 16 August 2019
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Visited On Thursday, 08 August 2019

Definitely our favourite place to eat locally as a family as a couple and with friends .

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Restaurant Response

Dear Mrs Clarke, Thank you for taking the time to provide us with your valued feedback. We are pleased to hear that you enjoyed your experience with us so much you bring along your friends and family as well! It is comments like yours that continues to motivate the team and strive to be the best. We are looking forward to welcoming you back here at the Captains Club Hotel soon. Kind regards, Abigail Turner Restaurant Host

Responded On Friday, 16 August 2019
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Visited On Thursday, 08 August 2019

Always a pleasure to eat here, good food, lovely setting and friendly attentive staff

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Restaurant Response

Dear Mrs McLachlan, Thank you for taking the time to provide us with your valued feedback. We are pleased to hear that you enjoyed your experience with us. It is comments like yours that continues to motivate the team and strive to be the best. We are looking forward to welcoming you back here at the Captains Club Hotel soon. Kind regards, Abigail Turner Restaurant Host

Responded On Friday, 16 August 2019
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Visited On Tuesday, 06 August 2019

My wife and i enjoyed an excellent afternoon tea yesterday.A few of the items were rather too sweet for our taste but overall a very pleasurable experience.

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Restaurant Response

Dear Mr Cherrett, Thank you for taking the time to provide us with your valued feedback. We are pleased to hear that you enjoyed your experience with us; for future, we will be more than happy to give you and your wife more savoury selection rather than too many sweet items. It is comments like yours that continues to motivate the team and strive to be the best. We are looking forward to welcoming you back here at the Captains Club Hotel soon. Kind regards, Abigail Turner Restaurant Host

Responded On Wednesday, 14 August 2019
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Visited On Monday, 05 August 2019

Will be back again

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Restaurant Response

Thank you for taking the time to provide us with your valued feedback. We are pleased to hear that you enjoyed your experience with us. It is comments like yours that continues to motivate the team and strive to be the best. We are looking forward to welcoming you back here at the Captains Club Hotel soon. Kind regards, Abigail Turner Restaurant Host

Responded On Wednesday, 14 August 2019
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