Breakfast - Monday to Friday 06.45am till 09.30. Saturday & Sunday 07.30am till 10.00am
Lunch - Monday to Sunday 12.30 till 14.30pm
Dinner - Monday to Sunday 18.45 to 21.30pm
Afternoon Tea - Monday to Saturday 12.30 till 16.00pm
- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About The Abbey Hotel
Experience contemporary dining in the Bramblings Restaurant or Bistro dinning in The Terrace, The Abbey Hotel, Redditch, our dinner menu offers a superb selection of dishes freshly prepared by our Head Chef and his team of creative chefs. Open every evening for dinner, a warm welcome awaits hotel guests and non-residents alike in our Redditch Restaurant.
We booked a table for Sunday lunch to celebrate our ruby wedding with our family. We were badly let down by the standard of the food on offer and the poor service: The soup was lukewarm, which was a poor start to the meal. For some reason the food warmer on the buffet was turned off so when we went to the carvery to get our food it was cold. The staff warmed some of the food up in the microwave! The turkey was fine, but the gammon was under-cooked. Some of the vegetables were under-cooked. A lot of food was wasted as it was inedible, which in itself is a travesty. To make matters worse the hot desert was cold, as the gas had been turned off. The cold desserts were fine. The plates from our starter were not cleared away and neither were the dinner plates. We complained to the person in charge and were given a discount on the overall cost of the meal, however she did not offer an apology. We would have preferred to pay full price and have a lovely meal along with a memorable experience for a special occasion. Would not go here again and would not recommend to others.
Lovely staff and venue, unfortunately, the food was very cold, this may have been due to choosing to revert to table service rather than carvery due to a lack of bookings. My wife and I were married here, disappointing as we love returning.
Had a beautiful lunch on Sunday 21 July. Excellent service and terrific value!
The carvery wasn’t good, beef was a tough as could be. Poor vegetable selection which wasn’t very warm. In fairness starters & desserts were ok. Went for a walk outside, paving slabs wobbly & uneven my daughter nearly tripped. Plates & bottles left outside as of from a wedding the day before?!? Not good & won’t go back, shame!!
Ok first of all the positives... refurbishments and facilities look great, and the staff are lovely so full marks there, but quite a few negatives I'm afraid. First of all, the room was far too hot... the fan generated no cooling effect at all. Had to open windows and the main road was loud so choice of too hot or too loud... not great. Next the food... I was very fortunate my pizza was great, but my wifes burger was bad, and chips cold. Breakfast was also cold and limited in selection. Finally noise... the rooms are not well sound proofed. First night we had a crying baby a few doors down so loud it woke us up early in the morning it sounded like was in the room with us, the second night there was a wedding and I've no idea where they were but the noise was extremely loud. Was also a lot of shouting and screaming in car park both nights which makes me think locals frequent the bars and golf club and for a hotel that advertises it is a spa that is not the least bit relaxing to have the premises used as party central!
Disappointing. Front of house staff were welcoming choice of vegetables limited and unappetising. Sweet course very limited from previous visits. When concerns were raised they were ignored. Not up to the standard received on previous visits.
We had an amazing afternoon tea. It was my daughters birthday which i had specified with my on line booking. We were greated and shown to a table with birthday confetti, and shown a box of teas to choose from. Everything from there on was perfect. We will definately be back. Thank you so much Abbey
A fabulous afternoon tea for my husband's birthday. So much food we took all the cakes home with us. Exceptional value for money. Gorgeous food. Restaurant staff were all very attentive. We will definitely come again.
The food was very nice BUT there were substitutes ie no limoncello jelly, no Scottish salmon which we were not told about prior to service. The food although nice did not look like the photos on website (bread rolls were cut into half and there were visible crusts on the bread). So consequently a little bit disappointed as it was a birthday gift. Shame.
We loved how quiet it was surrounding the hotel,it was such a peaceful afternoon tea and the food was delicious. Staff are very good and always check you’re ok and ask if you want more tea. A lovely afternoon for my wife’s birthday.
Went for an afternoon tea, service was very quick, and we weren't left waiting for long. The selection of sandwiches and sweets were plenty, and we even had to take some home because we were so full. Was very quiet when we went at 2pm, think we were the only two people in the resturant at the time, but was nice to be able to talk in peace.
Great hospitality from staff on Sunday 9th June 2019. My dad had a great pre father's Day feast
It was a pleasure to eat back at the hotel 5 years after getting married there. The food was even more amazing than we remembered and the service was great, especially Stacey and Lilly who could not do enough for us. You should be very proud of them both, nothing was any trouble.
Pleasant efficient service. Scrumptious afternoon tea
A very welcoming venue, and lovely staff. Food was beautiful on the afternoon tea.
I have just spent a night at The Abbey hotel which included sap treatments dinner and breakfast. Firstly the staff are lovely and very friendly and the only criticism I could make is a lack of training on one or two members of bar staff who did not know the wine list and didn't offer an alternative when the bottle of Gavi I ordered was not there. They clearly didn't know what I was talking about. The hotel is under refurb so tired in places and our room was not 4 star but it looks like this will be improved. The spa is okay but the treatments are fantastic and Lauren and Amy do give a 4 star service. The robes we were given however were tatty, ripped old and faded. I wouldn't wear these at home! They were fit for the bin. Old faded maroon robes with brown belts from another gown. Not a good first impression which is a shame as the treatment room and treatments were excellent. I was shocked they let us walk around in them. If I had seen them before I would not have booked treatments it would have put me off. We had afternoon tea which was lovely and also dinner which as usual hotel fair but fresh and hot. The main issue I have is with the lack of management. We were put in a room in a corridor they were using as an entrance which meant we had very poor sleep. If you are refurbishing the hotel a good mange would not book out these rooms foreseeing this would be a problem. Also breakfast was a complete mess. Dirty bowls and cups and overflowing teas bags pilled into saucers by the sell service drinks. Things were not topped up and everything look chaotic and messy. Lack of good management again here to organise the staff at breakfast. The hotel has the potential to be a 4 star but with the above issues, tired décor and cheap glasswear this is only a 3 with poor service in some areas. I heard several people complaining so there is clearly problems at this hotel. They did refund our afternoon tea as a gesture of goodwill which I very much appreciated but I wouldn't return.
We did enjoy the afternoon tea, although it was a shame that when it was served, unfortunately some sandwiches were dropped onto the floor, although quickly replaced. We found the room lacked atmosphere and the lady who we first booked in with, was quite abrupt and lacked charm. When we asked for a box or bag to take the remaining food home with us, we were presented with a roll of silver foil to do it ourselves!! Most places provide a small box or paper bag!! Signposting around the hotel is poor and whilst we understand there is work going on, it was unpleasant to walk through dirty laundry bags, and weave through crockery and glasses placed on the floor by the cleaners. When we did manage to find reception, the receptionist was not the most helpful and we felt like we were interrupting her by asking where we had to go. My 80 year old mum, whose birthday we were celebrating, went to the toilet and when she sat on the seat it was clearly broken and slid off the toilet pan!! The toilets and bins appeared dirty, dusty and generally not what you expect from a hotel described as four star. Would choose another venue next time.
Lovely afternoon tea excellent service
We had the afternoon tea, was very disappointed to have our ‘selection of teas’ which you advertise on the menu, as a teabag in a mug with a jug of milk! We could have made this ourselves at home.
Lovely afternoon tea - quality and quantity were fantastic well worth it
Food was lovely all fresh. Great atmosphere & surroundings. Great value for money as it was on 2 for 1. We will definitely be back
Sandwich choice was poor but overall good.
Very pleasant experience with excellent service and lovely food .
We had a lovely afternoon tea yesterday,and the staff could not have been more helpful.thank you