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Big Easy Durban by Ernie Els

Hilton Durban, 12-14 Walnut Road, Durban, South Africa, 4001
Restaurant info
Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About Big Easy Durban by Ernie Els

Earning his nickname ‘Big Easy’ as much for his effortless golf swing as for his big heart and philanthropic efforts, Ernie Els is synonymous with all-round excellence; pursuing the best in sports and leisure, while always staying true to his love of family and country.

“Having travelled the world, I have developed a good feeling for what I look for in a restaurant – great hospitality in a fun, relaxed environment in which to enjoy the end of a long day – spending time with friends over a great bottle of wine and a meal,” says Els. “The ethos behind Big Easy Durban Restaurant is to achieve that.”

“We are excited to be part of one of the world’s iconic hotel brands through this partnership with Hilton and Durban offers the perfect launching-pad, with its laid-back vibe and idyllic weather. It’s a great fit.”

Cuisine: Steak
Dress Code: Smart Casual
Price point: $ $ $
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5 Stars:
71
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30
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9
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10
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2
Visited On Monday, 11 September 2017

the service was great, and the food didn't disappoint either. I would definitely come back.

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Visited On Friday, 01 September 2017

The food was very nice, great service, great atmosphere and friendly staff. My girlfriends loved everything about your restaurant . Thank you Big Easy!

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Visited On Saturday, 19 August 2017

Massive thanks to the Big Easy Team for making our wedding celebrations so special. After some initial glitches with our booking, I was truly impressed with the service provided by the Big Easy Team, especially their Food and Beverage Manager, Sne Ngubane, who managed and executed our booking to perfection. Please thank your staff for all their hard work and for being so friendly and helpful, not forgetting Chef Andrew for our delicious cake. We would certainly recommend the Big Easy restaurant to our colleagues and each time I’m in South Africa I will make every attempt to dine with you again. Thank you for making our celebrations so memorable, it was a truly an impressive experience.

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Visited On Thursday, 24 August 2017

Lovely ambience, food and service....thoroughly enjoyed ourselves

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Visited On Saturday, 19 August 2017

Best service by far!

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Visited On Saturday, 19 August 2017

We had a lovely evening at the Big Easy. The ambience and service were top notch. Thank you for making our special evening extra special. We will definitely be back.

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Visited On Sunday, 13 August 2017

When we arrived we told our waitress that we were going to the Trevor Noah show. We arrived at 12pm & the show was at 2:30 so time should not have been a problem. The service was not as we expected, once our order had been taken by our pleasant waitress we did not see much of her. We poured our own wine throughout the meal. After our meal we ordered coffee & whiskeys. Big mistake - after half an hour & continually trying to catch the waitress attention to ask her where our coffees were, she said that the barrista was attending to it . We asked for the bill as we were now running out of time- she was aware of our time problem. The bill arrived before the coffee.. when we asked her where the coffee was she said it was still in a queue. At that stage we told her to cancel the coffees as we needed to leave. It then took her another 10 minutes to find someone to authorize the cancellation of the coffees & rectify the bill.. certainly not the great hospitality we were expecting. A disappointing ending to an average meal.

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Visited On Sunday, 13 August 2017

Bookings were made for birthday acknowledgement. Names were taken but birthdays never acknowledged .. very disappointing

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Visited On Sunday, 09 July 2017

The staff at Big Easy had to go extra mile to meet our demands . A Special thank you to Sne who had to make sure everything goes according to plan. A big high five to Big Easy employees.

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Visited On Monday, 26 June 2017

I feel Wine prices were blown out of proportion. I am an avid wine drinker and I feel these prices were not for Durban, yes you get foreigners, but more foot traffic from locals means greater turn over.

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Visited On Friday, 23 June 2017

Service was terrible. People in charge of bookings need to be trained or retrained. The booking made was for a function which was initially for a party of 12. We began making payment about 2 weeks ago with the last payment being made this Wednesday 21 June as the number of guests increased to 16. From the beginning the payment became too much to handle for your staff (accounts department or other) as payment was being received from different accounts BUT using the same reference i.e. The ref given to us on the invoice. I had to mention to them twice that it was not stipulated anywhere that we had to make one payment and that it was out of my control. I had to email and call in on several occasions (spoke to Sine and Kerry) requesting confirmation of the payments and my guest number to which I was told that the accounts department was allocating and then I wouldn't get an answer and the whole process would start over. As of yesterday (the day of the function) I had no idea whether all payments were received and whether all my guests would be catered for. I had to call in once again and had to deal with a rude Kerry-Lee Wagner who only after asking for an email regarding confirmation, it was then sent 2 hours before my function. When asked whether they had setup for 16 guests she replied yes and I said thank you and she wasn't polite enough to even say you're welcome! What kind of interpersonal skills training has she received? There was no apology or any sense of urgency on the part of the people handling the booking and I'm quite appalled to think that a restaurant at a hotel such as the Hilton operates in such a manner. Regarding our waitress last night, we discussed the requirements of meals at certain times up front as we did not wish to be disturbed by people moving in and out during the evening's proceedings, this was totally ignored for some reason. Lastly, when people are making a booking at your private venue, kindly have the courtesy to advise them that it's not closed off in the sense where you can actually hear yourselves speaking, let alone hear speeches being delivered! Once again the ladies in charge of bookings were very aware that I was not familiar with the venue as I had requested photos of the private area for decor purposes.

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Visited On Sunday, 18 June 2017

We expected something else all together and the venue was totally casual and not as great as it looked in the pictures. Food was good. Service was good.

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Visited On Sunday, 18 June 2017

We had an amazing time, from the esteemed sommelier Mr Kunene who had us in stitches the whole time & ensured we knew all there is to know about wine, Janine who came out to greet us at the table & our waitress (forgotten her name but we called her Babes Wodumo) who took care of all our needs, they made an awesome team. We were disappointed when the advertised live entertainment didn't happen, but their service sure made up for it. Futhi Masinga

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Visited On Saturday, 17 June 2017

POOR SERVICE. WAITERS WERE VERY FORGET FULL AND HURRIED.

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Visited On Saturday, 17 June 2017

14 Dining in the private dining room & a "L" shaped table resulting in diners having there backs to each other was a little strange. Our meal orders got mixed up with diners receiving the wrong meal. Unfortunately not in the same league as a Little Havanna.

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Visited On Tuesday, 02 May 2017

What an awesome evening It was our first time and it was out of this world! The food was beyond delicious and the service even better! Simon was our waiter for the evening, and what a friendly chap indeed! Thank you The Big Easy, it was a birthday supper that I will never forget Will definitely visit again soon :-)

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Visited On Friday, 21 April 2017

very noisy having three tables with toddlers running around and screaming for most of the evening this was not enjoyable Will not recommend to others Maybe it would be better in the week

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Visited On Sunday, 16 April 2017

The good is always amazing. Really, it is delicious and the flab ours compliment each other. Hats off to the chef, always

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Visited On Tuesday, 21 March 2017

Loved everything.

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Visited On Friday, 10 March 2017

the food was absolutely amazing I have been in five different countries and been exposed to many types of food and the food I had at the Big Easy was perfect. my compliments to the chefs and the team of cooks truly an unforgettable. I ate the Oxtail and Marrow Fitters, Durban lamb shank bunny chow, Amarula crème brulee.

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Visited On Thursday, 09 March 2017

Excellent service, food and atmosphere. Entire group enjoyed their dinner thoroughly

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Visited On Friday, 24 February 2017

The whole experience at The Big Easy was amazing. Well done to all the staff at the restaurant

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Visited On Saturday, 11 February 2017

This was one of my worst dining experiences. 1. Our table was given away and we had to sit on the high chairs 2. over 10min wait for drinks order to taken 3. Further 30 min wait for the drinks to arrive 4. Whisky on the rocks arrived in tall tumblers with melted ice 5. Double Frangelico on ice arrived in two shooter glasses with ice in a separate glass 6. Refill of whisky arrived back in SAME glasses returned 7. T Bone steak ordered medium rare, tasted and felt like it was just defrosted and cooked. Dry and lack of flavour. Manager on duty looked out of his depth and didn't know how to handle the drinks issues and failed to see what the actual problem was. For a restaurant in a 5 Star hotel (or any restaurant for that matter) and a R2000 bill, this is unacceptable. Surprisingly the chicken dishes were good per the other guests at our table and I was grateful for the drinks being excluded from the bill. I will not return

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Visited On Friday, 10 February 2017

2nd time visit and the experience was just as good. Hats off to our waiter he was absolutely brilliant. we will be back.

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Visited On Friday, 27 January 2017

The food wasn't so good, especially the main and dessert. The main was something I could've made at home..too dry. TBH it felt like a waste of money. I'd be back for drinks only and not the food!! However, the service was good.

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