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Bert's Pizza & Gelato

No 1 @TheDocks , Queen Street, Hull, United Kingdom, HU1 1UU
Restaurant info
Opening Information

We are open from 10am onwards for cakes, coffees and gelato. Food service starts at 12pm.

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
Menus

About Bert's Pizza & Gelato

A family run restaurant based on true, authentic Italian ways of eating and drinking. All produce is made fresh to order and the artisan gelato made daily in house.

Cuisine: Italian
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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5 Stars:
104
4 Stars:
43
3 Stars:
13
2 Stars:
3
1 Star:
1
Visited On Thursday, 21 February 2019

Pizzas were all burnt to a varying degree. Dirty toilets. Slow service with glum looks

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Visited On Wednesday, 20 February 2019

Great lunch, service a little slow

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Visited On Wednesday, 20 February 2019

Lovely food, excellent service and reasonably priced!

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Visited On Tuesday, 19 February 2019

Could not fault, service and food was impeccable! Keep up the good work ☺️

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Visited On Wednesday, 20 February 2019

Loved it! Had a voucher from planet radio offers, but normal prices not that bad. Food and service excellent! Coming back for my birthday in April

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Visited On Saturday, 16 February 2019

Lovely food very enjoyable

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Visited On Sunday, 17 February 2019

We’ve eaten at the Brandesburton Berts and had a tasty meal and very welcoming experience so were expecting similar. Not the case. We waited over 40min for children’s dough balls, and then an additional 25 minutes for our main course. When my father asked the waitress (who appeared senior) why there was a delay we were told it was because I had requested that the children’s dough balls were sent as a starter. Blaming the customer for slow service was low enough for me to feel awkward and unwelcome for the rest of the meal. The kids pizza was half a (mostly burnt)small pizza with one small slice of Italian ham on it, and my salad had to be returned to the kitchen as wasn’t how I had asked for it. I was furious that we had been blamed for their lack of ability to time table covers properly, we left before dessert (the waitress had pretty much abandoned us after I highlighted she’d blamed me for the shoddy timing) and we had to stand at the bar to try and reluctantly pay. Suggest they take a leaf out of pizza express’ book and learn how to serve food efficiently, there’s a reason families return there. We won’t be going back which is a shame because we prefer to support small local businesses.

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Visited On Saturday, 16 February 2019

Excellent service and food. Dough balls to die for.

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Visited On Friday, 15 February 2019

Fantastic service. Good food and wine

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Visited On Friday, 15 February 2019

Would prefer tables to be a bit more spaced out i felt uncomfortable being sat so close to everyone else but that’s possibly just my anxiety! Apart from that, lovely staff and amazing food

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Visited On Thursday, 14 February 2019

Really enioyed the valentines menu. Was good value for money and lovely fresh food. Nice atmosphere.

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Visited On Thursday, 14 February 2019

We joined you for a Valentine set meal. Our waiter seemed to not know the menu he also seemed to not want to be there. Once the menu confusion was rectified our drinks were delivered IN CANS disappointing, we also didn't get asked if we wanted any more CANS of fizzy pop. When our starter arrived it wasn't what was ordered garlic bread three ways we received a small garlic bread. The correct starter was delivered and was delicious. The main course again fabulous. The pudding delivered and some elements were better than others the chocolate iced cream was amazing ( don't like chocolate ice cream ! ) the dough balls were hot but needed something maybe a pot of chocolate dipping sauce. The strawberries covered in chocolate didn't work for me as the strawberries were soggy and flavourless and the chocolate cheap. All in all it is a nice place to go casual it didn't lend itself to a romantic meal as we'd hoped. The food was delicious but let down by the service .

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Visited On Saturday, 09 February 2019

I do not leave reviews but on this occasion I will, I have dinned at your other restaurant for many years and enjoyed the experience, how ever your new restaurant food is letting your reputation down, the pizzas are of low quality and very expensive for a small pizza. I took my family 8 in total and was shocked by the quality of the food ,it in no way resembled your other restaurant, which we have had pizzas at and they where fabulous. Also may I point out all the drinks came in cans half pint sizes, the orange drink was £2.90 per can and only £70p from m and s, you have built your new restaurant on the back of great food and service of your original restaurant ,do not be complacent with your new venture or it will fail. People always want value for money and good food. I hope this helps as you did ask for a review

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Visited On Saturday, 09 February 2019

I personally thought the drink selection was limited (but that is just me), the food was excellent though it would be nice to have more than one calzone on offer. The service was sublime, very understanding and the right amount of attentive.

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Visited On Wednesday, 06 February 2019

Very enjoyable

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Visited On Monday, 04 February 2019

Tried Bert’s Hull for the first time yesterday for my sons birthday. Fantastic food and service, will definitely be back.

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Visited On Sunday, 27 January 2019

Pizza and salad were fantastic. Potato wedges less so (slightly undercooked). Still a great meal.

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Visited On Sunday, 27 January 2019

I wanted to give a higher star for food but unfortunately my wife's gluten free pizza was inedable due to being uncooked. I did tell the waitress but we didn't get any feedback. The wedges were hard and also undercooked. My pizza was good though and the place was clean. Had my wife's experience been as good as mine then my feedback would have been better.

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Visited On Sunday, 27 January 2019

Nice atmosphere friendly and efficient staff lovely Birthday celebration thank you

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Visited On Friday, 25 January 2019

The service was brilliant but the menu is very limited compared to the other Berts restaurant. The pizzas were nice and tasty but a little burnt on the bottom. The gelato was really nice and lots of flavours to choose from.

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Visited On Friday, 25 January 2019

Probably the worst experience I’ve had. Staff were rude from the moment we got there. Ordered Oreo ice cream, tasted like orange, apparently you don’t put Oreos in an Oreo flavoured ice cream. Waiting just over 30 minutes for the waitress to take the plates, wouldn’t mind but there was about 3 other people eating in the whole restaurant. Won’t be coming again

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Visited On Wednesday, 23 January 2019

Good quality food at a reasonable price. Service was quick and efficient. Thoroughly recommended.

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Visited On Wednesday, 23 January 2019

A wonderful evening celebrating my 40th Birthday with my family. The food was beautiful, service excellent and a good atmosphere considering it was a freezing cold mid week January night. I was even given a chocolate brownie with a candle in as an extra treat. Thank you so much, we will most certainly be back.

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Visited On Saturday, 19 January 2019

This was our first time and Bert’s and loved it, One of the best pizzas I’ve ever tasted. Will definitely be coming back.

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Visited On Saturday, 19 January 2019

Excellent food & a great atmosphere. Felt welcomed & relaxed, as did the kids. We felt the meal was very good value for money and would definitely be regular customers if only we were local (although I could be persuaded to drive 2 hours for great pizza 😉!) The serving staff were proactive and helpful.

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