Bert's Pizza & Gelato

No 1 @TheDocks , Queen Street, Hull, United Kingdom, HU1 1UU
Restaurant info
Opening Information

We are open from 10am onwards for coffees and gelato. Food service starts at 12pm.

Facilities
  • Disabled Access
  • Free WiFi
  • Outdoor Seating
  • Families and Children Welcome
Menus

About Bert's Pizza & Gelato

A family run restaurant based on true, authentic Italian ways of eating and drinking. All produce is made fresh to order and the artisan gelato made daily in house.

Cuisine: Italian
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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293
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12
1 Star:
2
Visited On Thursday, 13 August 2020

Nice job of implementing the Covid rules whilst still providing good food and service. Thanks

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Visited On Wednesday, 12 August 2020

Absolutely fantastic dining experience with excellent service (especially given the current circumstances). My wife & I always come back. Can not recommend highly enough. Thank you Berts!

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Visited On Wednesday, 12 August 2020

Excellent vfm even without the government discount! Too quality food and service.

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Visited On Wednesday, 12 August 2020

Lovely evening with family. Good service, food brilliant.

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Visited On Wednesday, 12 August 2020

Staff was very helpful, only waited 10 minutes for food which was very nice 👍🏼

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Visited On Wednesday, 12 August 2020

Great venue, food and service!

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Visited On Wednesday, 12 August 2020

Lovely first time visit to the Hull branch of Berts, our server Jay was lovely and polite and super helpful with my partners Grandmother who only has a small appetite! Jay also was so lovely with being able to change my pizza last minute (I love pineapple on pizza!) The meal was lovely, as was the gelato (I’ve been dreaming of jammy dodger gelato ever since)! I really wanted to book for my birthday but sadly after calling we’re unable to have 2 separate tables but we will be back!

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Visited On Wednesday, 12 August 2020

Lovely waitress, good food and great value.

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Visited On Wednesday, 12 August 2020

This was our 1st visit, will be booking again soon, great service and great food.

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Visited On Wednesday, 12 August 2020

Our Waitress was very friendly and efficient. She also went above and beyond to help my upset Granddaughter who had been stung by a wasp just before we arrived. Thank you for a lovely lunch. We will certainly be visiting again

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Visited On Tuesday, 11 August 2020

Lovely waiter great food

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Visited On Tuesday, 11 August 2020

You were busy, but the service was excellent and with a smile. Food very enjoyable.

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Visited On Tuesday, 11 August 2020

Very good staff handling the busy restaurant very well will definitely return xx thankyou

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Visited On Tuesday, 11 August 2020

Overall satisfied thanks

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Visited On Tuesday, 11 August 2020

I almost gave the service 1 star, but because one of the waitresses that served us was competent, I upped it to 2 stars. Who on earth thinks that when you order starters you want them to come out with (or in my case AFTER) the mains. That whole section of the menu is called ‘To Begin’, no one uttered a word about wanting the starters as side dishes. We had to ask for cutlery, we had to repeatedly chase missing dishes. I know we were 2 separate bookings acting as one spread over 2 tables, but it doesn’t take a rocket scientist to work out how to get a few plates of food out to 14 people. I know we probably confused the issue by moving around but I can’t get past the starters coming out with/after the mains. Another minor complaint is the food with one chilli on the menu was more of a three to four chilli rating. The three chilli menu items should be shown as five to six chillies. Whoever put the menu together obviously loves their food hot and doesn’t realise that it’s way to hot for most people. I’ve knocked a star off for this. The positives were the potato wedges were flippin’ amazing, the pizza (13) was nice too. I think I will come back to this Berts but only as a couple / small group as this place absolutely can’t handle large numbers or people. I apologise to the rest of the waiting staff but you have one member of staff that is a disaster. The waitress that we liked and gave you an extra star was the one with the butterfly face mask.

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Visited On Tuesday, 11 August 2020

Excellent service from jay on a very busy day.

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Visited On Monday, 10 August 2020

Pizza wasn't very hot but otherwise it was all perfect. Best pizza I've had in a long time and great that you have vegan cheese.

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Visited On Monday, 10 August 2020

A great little spot with lovely views. Very good value for money with the 50% eat out to help out discount too. The starters weren’t the best I’d ever tried, but the pizzas were very good with plenty of options!

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Visited On Monday, 10 August 2020

Fantastic atmosphere , food was amazing all freshly prepared. The only downside was the service. I appreciate the current situation and the staff were really busy but the service suffered because they wasn’t enough staff on the restaurant floor. Nobody came over to see if the food was ok and I felt like it was choir to ask the server for another drink. However I do appreciate they were under staffed. Would definitely recommend and go back for a second visit.

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Visited On Monday, 10 August 2020

lovely meal as usual and spot on service, thanks!

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Visited On Monday, 10 August 2020

Really enjoyed our visit although didn’t like being seated in the middle of the restaurant. We all felt a little chilly due to the air con, not in any way a complaint though as the food and service was fantastic and I’ll just remember to bring a jumper next time.

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Visited On Monday, 10 August 2020

From the food to the staff, all fantastic. The specials pizza I had was delicious! Will definitely be back.

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Visited On Monday, 10 August 2020

Great service

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Visited On Sunday, 09 August 2020

Lovely pizzas. Kids meals really good value. Well organised following covid 19 restrictions etc. Thank you

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Visited On Saturday, 08 August 2020

Gorgeous food & great service - thank you!

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