Bertie's restaurant @ Ruthin Castle Hotel & Spa

Ruthin Castle Hotel , Castle Street , Ruthin, United Kingdom, LL15 2NU
Restaurant info
Opening Information

Open for lunch, afternoon tea and dinner daily

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outdoor Seating
  • Families and Children Welcome
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About Bertie's restaurant @ Ruthin Castle Hotel & Spa

The AA rosette awarded "Bertie's" restaurant at 4 star Ruthin Castle Hotel & Spa

Cuisine: British, Afternoon Tea
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
306
4 Stars:
154
3 Stars:
92
2 Stars:
86
1 Star:
53
Visited On Monday, 27 January 2020

Lovely food

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Visited On Sunday, 26 January 2020

Lovely restaurant, great food and superb service.

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Visited On Sunday, 26 January 2020

The main meal was absolutely lovely, however again disappointed with the size of the starter, the prawn cocktail was served within two inside leaves of a very small lettuce, about eight prawns if that and very little sauce. The main meal made up for it though.

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Visited On Saturday, 25 January 2020

Tybed pam nad oedd bwydlen arbenning i nodi Diwrnod Santes Dwynwen. Fuasai hynnu wedi bod yn berffaith.

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Visited On Saturday, 25 January 2020

The food was very good, but the portions (particularly the scallop starter) were small and not consistent with the price. The wine was good but overpriced. You do not employ enough staff; the waitresses were overstretched, stressed and rushed

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Visited On Saturday, 25 January 2020

Had to wait 45 minutes for the starter to arrive, constantly had to ask for service. waitress was more concerned about laying tables for the breakfast service. One meal requested was tagliatelle which should have included salmon this was replaced without warning for what appeared to be cod, a totally different taste which spoit the meal On check out was asked to pay for the full supplementary charge not the difference (this was amended)

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Visited On Saturday, 25 January 2020

Ordered cheese & crackers £11 no selection of crackers just one type of cracker with 3 different tiny slices of cheese. Two tiny three inch of celery around 10 grapes and a splattered chutney on plate 🤷🏻‍♀️ Oh and was given nothing to slice or eat it with ... no one came back to see if it was ok .

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Visited On Friday, 24 January 2020

From start to finish the meal was amazing. Particularly the smoked mackerel and the lemon chicken risotto

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Visited On Friday, 24 January 2020

It was all great and we paid 4 our wine and Irish cream drinks b4 we left but when we was checking out of hotel we was told we ad to pay 4 lamb which we never ad as we ad the belly pork n bottle of wine but we paided 4 our wine n Irish cream drinks b4 we left restaurant and the woman behind counter showed me the bill with signature what wasnt mine safe to say we didnt pay

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Visited On Thursday, 23 January 2020

I received no response to two telephone messages and only received a call back when I e mailed. Natalia however was very polite and helpful when she rang in response to my e mail. The afternoon tea was not presented how I expected, in fact it was quite sparse and I am convinced the scones were from Tesco, certainly not home made. Quite disappointing but relieved we had not paid full price for the experience. If I could leave no stars for value for money, I would!

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Visited On Tuesday, 21 January 2020

Truly enjoyable meals on two separate evenings, exceptional quality food served by welcoming staff in a wonderful setting. Terrific value for money.

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Visited On Sunday, 19 January 2020

Every spoonful/forkful was packed with different flavours! Well done Bertie’s!

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Visited On Sunday, 19 January 2020

A Short Break for my Wife and myself and couldn't have asked for more, the staff could not do enough for us to ensure that we had a PERFECT 4 DAYS. Every thing from arriving to leaving was 100% and we felt like part of the family..

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Visited On Saturday, 18 January 2020

Food was delicious, staff seemed a little rushed/busy however the restaurant was full.

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Visited On Sunday, 19 January 2020

Excellent high quality food, very impressed! Would definitely go again! Thanks alot! :)

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Visited On Saturday, 18 January 2020

Beautiful meal. However we had a package that included two courses and a bottle of wine and found out on checkout that we were charged £25 for desserts which should have been part of the deal, we disputed this and it was refunded. Good atmosphere in the dining room and attentive staff. The heating needed to be turned up in the library bar though

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Visited On Saturday, 18 January 2020

Excellent food and service from friendly helpful staff. Thoroughly enjoyed our evening meal of delicious Scallops followed by tasty Lamb. All with excellent Italian red wine.

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Visited On Friday, 17 January 2020

Everything was perfect We all enjoyed the experience

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Visited On Wednesday, 15 January 2020

After booking a table in advance for Berties restaurant is was disappointing to find the restaurant was closed and we had to dine in the lounge when going to dinner, This affected the service and ambience. No explanation .or apology was offered so overall it was very disappointing.

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Visited On Tuesday, 14 January 2020

See my review on Trip Advisor. Excellent service from bar man on duty in Library Bar who served us.

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Visited On Sunday, 12 January 2020

Lovely meal, just not very busy

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Visited On Sunday, 12 January 2020

Nice selection of cakes but could have done with a lot more sandwiches. There wasn’t enough for 5 people.

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Visited On Sunday, 12 January 2020

Excellent quality, service and value for money Sunday Lunch. We will return.

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Visited On Saturday, 11 January 2020

The restaurant is very tired, along with the hotel. Food OK, nothing special. No port available with the cheese. Breakfast was not enjoyable, very greasy, with cheap sausages and bread. The tea was also cold. Sadly I did not enjoy breakfast and left the majority of it. A shame but the food did not come up to the standard I would expect from the hotel.

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Visited On Saturday, 11 January 2020

Excellent food and service, staff very attentive .

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