About Ballie Ballerson
Ad adult ball pit with one million balls, retro sweet cocktails and loads of nostalgic hedonism!
On the 15th of May I made a booking for Saturday the 19th of May to celebrate my birthday. I booked a VIP Table for 19 people for the 12-2am slot. I would like to tell you about the horrific experience we had at your venue. We arrived at your venue at 12.15am as I had suffered an small accident that left my arm bleeding. At the entrance the bouncer let none of our party in due to this, which seemed completely unreasonable. After sorting my arm out the bouncer let our party in, excluding two members. This was because we'd exceeded the 19 people who I had originally invited and paid for. I was unaware that one of my friends had invited two other members without my permission. After I told them to leave, the two original members were still turned away at the door as the bouncer claimed that one of them was too drunk. This person was not drunk whatsoever as he was one of our designated drivers for the night. It distressed me that two of my closest friends were discriminated against and could not gain entry for the entire evening, despite paying £35 each for a pre-reserved ticket. Inside the venue, we were taken to the VIP area and the staff were unnecessarily rude on a number of different occasions. After entering the ball pit, we were almost immediately told to get out by the security/bouncer that was present in the VIP area. Her reason was that two members had jumped into the empty ball pit as opposed to ‘sliding’ in there. The bouncer shouted and swore at these two members, as well as aggressively grabbing them because of this. This is absolutely disgusting behaviour and completely ruined our night. I spoke to this security person a few minutes later to ask what had happened and politely asked for her name. She assured me she was just doing her job but continually refused to provide me with her name. If she had done nothing wrong then I do not see any reason for this. We were told to not go in the ball pit for 20 minutes. After waiting for 20/25 minutes patiently, we were told we weren’t allowed back in as we apparently ‘too drunk’. My boyfriend asked the lady who was looking after us (I think her name was Reagan) why she thought that, as we weren’t being silly or rude. She couldn’t give him one reason. Even the DJ (who I think was called Bowler) playing next to us agreed that we were doing nothing wrong and as soon he voiced this, Reagan started arguing with him, telling him 'he shouldn’t say anything', clearly trying to hide the fact she was discriminating. My boyfriend went to the general bar staff to see if anyone superior could come and handle our complaint and he ended up being directed to a staff member named Karl. He calmly voiced everything that had happened to Karl, hoping he'd try and do something to improve our night. He said, and I quote, 'you want me to do something right now and that's just not possible, please go away or I will have to call more security.' Whilst I understand your staff may be very busy, I was shocked that firstly, there was no apology whatsoever for the way that we had been treated, but more importantly, that he would be making no effort to remedy the situation after politely voicing a complaint, especially considering we were in the VIP area. This was disgusting customer service. Most of the members of our party travelled from across the UK, including Manchester, Birmingham, Leicester and Eastbourne to be there. We had each paid £35 for VIP service (not to mention all the travel and accommodation costs) and for that price, expected to be treated with some decency yet this was the complete opposite of what we had received. The experience completely ruined my birthday and for the price we paid, we received two minutes in the VIP ball pit and horrific treatment from your bar staff and security. We ended up leaving early due to this and we will never return to your venue.
Good fun night
We asked for two different cocktails that were both not available and on a Saturday night! We had the vip table and ball pit acres however between them not seating us until 15/20 mins late then the amount of drink and pizza you didn’t have time to sit and enjoy as you were in and out of the balls 2 hours was not long enough! Very expensive for little time! An amazing experience and would tell everyone to try it once but wouldn’t come back against
Had such an amazing time! Booked VIP and felt like a VIP. Excellent atmosphere loved it loved it loved it! Will definitely be back!
Pros: food and drink were amazing, good atmos, value for money Friendly staff Cons: There wasn't a briefing or introduction as to the pit so we all went in without shoes on and with our phones to which we were told once inside the ball pit we needed shoes on. We also wasn't told where to order our pizzas from and our host was hard to find. Big wait for drinks at the bar.
Reagan and Sasha were great and made this an even better experience!
I called the booking line 7 times and despite it being in your op n hours I was never able to speak to anyone. I also left messages asking for a call back and didn’t receive one. Disappointing that you would not refund for the person who dropped out because it was not two weeks before day especially as we only booked a week in advance. Also the rules and enforcement of the rules is aggressive and not at all fun. You should serve drinks in paper cups.
The lady that we were served by was really nice and bubbly. The food took so long to arrive and we only had from 7:45-8:00 to finish it between 10 people so there were 5 whole pizza’s. The session may end but people should still be able to use the ballpit otherwise I’m only paying for £35 per person for nothing as I paid £350 for 10 people but got nothing out of it??
Fun bar but the service and event planning really let things down. They were slow to respond to emails about the booking, a week before we were due to go they changed the time to an hour later than planned. Then on the night they claimed that we had only 2 hours instead of 3, and we had to argue to get the pizza we had ordered as part of the deal
Fantastic night! Great atmosphere, music, food and drinks. Small mix up with our drinks, but this was quickly fixed with the offer of free replacements.
We hired out the private area for 2 hours on 4th May between 10pm-12am. This was for mine and my sisters birthday so the event was special! The booking of this was perfect, all the staff I had dealt with were friendly and very helpful. However, on the night we were dealt with by a lady called Simona (I think her name sounds like this). The service was terrible, I was appalled at how she spoke to me and my guests on the night. The following issues arised and I will be making a formal complaint: 1. She was rude and abrupt - even whilst ordering our choice of pizza, she was shouting over me and wasn’t listening. 2. We had paid for 18 guests but only received 7 pizzas. I understand this is half a pizza each but in total we should have received 9. 3. I understand she had to explain the rules which was fine and also had to give warnings if people were breaking the rules. However, the way it was said was so unprofessional which ruined most of the night. For example, she would come running and was pointing fingers and shouting. People book this place for a good time but if u have service like this, it doesn’t make u want to go back. I will be making a formal complaint about this.
We were only there for 2 hours but what an amazing evening. Haven’t laughed so much in a long time. All staff were very friendly and we couldn’t complain about anything. This is not a bar where you can go with any kind of “attitude” other than wanting to have fun.
I booked for a birthday, had a vip table. Staff members were amazing and attentive. Just wished everyone I had invited come to the event instead of a few... the ball pit itself was a great laugh.... atmosphere was great.... it’s a fun night out
Best night out in ages. We absolutely loved this place - the decor, the atmosphere & very important, the ball pits. Loads of balls in a neon area, quite deep so we could really immerse ourselves. Very clean. The VIP package was perfect for us as it gave our group of 9 a place to chat & rest in between playing in the ball pits. Service was really welcoming & friendly. The cocktails were expensive but delicious & had nice touches eg a hair scrunchie & glitter lipsticks came with our cocktails. We went on a weeknight which meant it was not too busy but this suited us fine. Would go again!!
Really great night out.
Super, super fun!! Would totally recommend to anyone looking to do something different but fun.
I'm very disappointed. For the prices you charge, the value was incredibly low. Food was half an hour late, fries and pizza that I pre-ordered never showed up. All pre-ordered beers were opened without the approval - is it so difficult to provide a bottle opener so that every guest can get a fresh bottle of beer and not be left with something that stood open for an hour or two? Soft drinks - what kind of place doesn't have an option of serving soft drinks at least in cans if the individual sealed bottles are not available? No bottled water or coke - not everyone drink alcohol and lack of proper, hygienic options (and a carafe for coke is not hygienic) is pure discrimination towards them. Served coke was disgusting in taste - where do you source it for heaven’s sake? One waiter for the whole area? That's what you call VIP? And a great VIP area it was considering that every other guest was standing next to the entrance, blocking our hired space. Definitely not going to recommend it to anyone as it's not suitable for culturally diverse group that expects quality for what they are paying
Perfect night at Ballie, loved every bit of it. Cocktails are amazing! Never too old to play in a ball pit.
Wait time for service is slightly long, but staff were all friendly and willing to help.
Great Night Table Service was a bit slow! Lots of fun and definitely would go back!
Your staff are absolutely amazing! They made our time fabolous thank you so much!
It was such a fun experience and lively environment to be in from the get go. I will happily visit again! Also a very good place for photographers and filmmakers to capture unique footage, considering most lesuire centres are so strict. Well done Ballie Ballerson London/Shoreditch team ;-)
Amazing place! Amazing staff! Will definitely be recommending to friends and will also definitely be back!