Small Plates: 12:00 - 21:00 (7 days a week)
A La Carte Dinner: 18:00 - 22:00 (Friday and Saturday)
- Disabled Access
- Private Dining
- Free WiFi
- Outdoor Seating
- Families and Children Welcome
- Wheelchair Access
- Weddings and Other Private Parties Catered for
- Gluten Free Available
- Full Bar
- Free Parking
- Families and Children Welcome at lunch
- Event Space
- Easy Access
- Dietary Needs Catered For
- Children Welcome (Up to 8pm)
- Car Parking
- Business Lunch
- Buffets, Business Meetings, Functions catered for
- Awesome View
At Aurum, our cuisine celebrates the best of Essex and the UK and is located in the heart of Southend-on-Sea. Our 70 seater restaurant is open all day for breakfast, lunch, afternoon tea and dinner. We take care to collaborate with local suppliers and producers to preserve their traditions and heritage. We follow the cycle of the seasons to bring regional cuisine.
We constantly source and develop our ingredients and techniques to bring high quality, fresh and flavourful dishes to your table.
Our menu at Aurum uses the best of the season’s produce and is locally sourced. We aim for it to be a combination of refined gastronomy with delicious flavour but, importantly, for it to be healthy, balanced and exciting for the eye, as well as the palate.
We enjoyed our meal but was unfortunately disappointed by the staff and service. We arrived at 7pm as per the booking and waited 20 minutes to be seated, we were ignored the whole time until someone came to seat us but didn’t communicate at all just pointed at us and we followed him. We were sat round the side of the restaurant on our own, no heaters in a complete wind tunnel. Then suddenly we were moved again to a seat in the middle and we were really grateful, but then we were left again for about 10 minutes with one drinks menu and no one taking our order. Finally we ordered and our first drinks came out at 7:50pm, so we waited 50 minutes for 1 drink. Then when 9pm rolled around we were rushed off pretty quickly - which is understandable as if that’s the time the place shuts then fair enough but they should be making a special effort for any 7pm bookings to be sat as quickly as possible so they can make the most of their 2 hour slot. Food was really good and one waitress was particularly polite but overall it was quite disappointing, especially for somewhere with higher prices too.
Generally a good experience but my plate was taken away before the other diners had finished their meal. This is not the correct etiquette in my book. Portion of chips with the fish and chips was a little stingy but other than that a pleasurable experiences with a lot more positives than negatives. Thank you
The downside was the weather, which you have no control over. Was discussing with my Husband & we thought it might be a good idea if you invested in screens, similar to those in use at The Roslyn & Camelia Hotels, would acy as a wind break
I have visited the Aurum restaurant several times and it has always been fantastic, however, today I was very disappointed , I booked to eat at the restaurant weeks in advance with my mum who was travelling from wales, upon arriving we were given a poor table under a tree which branches from the tree fell onto the table, it wasn’t covered and very cold, I appreciate we cannot control the weather , but there should have been something in place . I felt the overall service was disappointing , I say this as the female waitress was new and I overheard her colleague saying “ get a bucket quickly” about our wine , I felt this was unprofessional in front of customers. There was an outdoor heater near , when my mum asked if this could be turned on we were informed that it was out of gas which predicting the British weather the restaurant should have been prepared for. I will be attending this restaurant again but was very disappointed given the fact that this is unpredictable times but this has not met my overall expectations .
I love this place but I was a little disappointed with where we were seated. Although it seemed nice at first as we had the see view right in front of us, we had rubbish dumped at the side of our table and seated under a tree fearing we’d get pooped on by a bird at any second! When I asked the waitress if we could possibly move to another table it was an immediate no and the reason was that they would have guests arriving in 10 minutes or so. When the ladies seated behind us asked if they could swap to be next to a heater it wasn’t a problem and they were moved straight away..we decided to eat up and head off. And by the time we had finished our meal there were still tables free! I felt like we were forgotten about and not worth the bother of the staff. We will come back but not in a hurry.
Service slow. Food and atmosphere good.
Had an amazing long lunch despite changeable weather conditions ! Jonathon was both entertaining and a pleasure to have serve us. We will be back.
The service was extremely slow even though the restaurant wasn’t busy. We had to wait 30 minutes for our drinks to be served and a long time for the food, which was lovely.
Lovely surroundings, food and service great but pricey for Southend
Whilst the chicken my wife and I had was very nice I was dissapointed with my Mothers sirloin steak.The steak was placed on the middle of the plate with a side order of chips in a separate bowl. I think for £27 it would have been nice for a tomato and maybe a few mushrooms because it did not look appetising. The steak was actually very tough but that is a gamble you take with steak. The service was slow and one of the waiters was wearing an overcoat while all the patrons were in shirts or blouses as it was a beautiful sun shinning day. Little things maybe but they spoiled what should have been a very pleasant experience.
Very disappointing time at seven hotel, From rubbish and cigarette butts on the floor as you walk to front desk, to having to ask for drinks, steak not served with fries had to ask for them to be told you have to order them, so steak going cold while waiting, sons food freezing cold had to ask for steak knife, sauces and salt and pepper, definitely not good value for money, no atmosphere no check back to see if everything was ok, very poor
Ok this is a difficult one to review, so I will say it as it was. We were recommended this restaurant as it was my partner’s upcoming birthday and given the current circumstances with limited outdoor dining, we jumped at the chance of an afternoon at a fabulous restaurant. So what was our experience? We arrived 15 minutes early and was greeted and our reservation was checked. We were then shown to a table in an area that appeared to be the drinks area and advised that this was all that was available despite having booked a week previously. We asked to be moved to the terrace area but were told that was not possible as we were only a table for two and they might have bookings for tree or more in there. More on this later. We didn’t argue and sat at the very small table in the drinks area which was situated on gravel and it was apparent that the table was at a much higher level than the seats which made it impossible to eat. When the staff eventually came to us to ask us for drinks, we asked to be moved and were relocated to the terrace area although we felt that they were reluctant to do so. There were plenty of empty tables in the terrace area at this time, but were told that they might have walk-ins. Considering we had booked a week previously, you would think that they would look after their actual booked customers instead of waiting for walk-ins. So let’s move into the actual food. We were asked for our drink order. We ordered and when the drinks arrived the white wine we preferred arrived as red wine and the bottle of beer ordered was correct but the glass provided was absolutely filthy. And it was seriously filthy. We asked for it to be replaced and it was. The replacement was clean and the excuse for the dirty glass was the dishwasher. Whilst acceptable excuse, it is unacceptable not to check the cleanliness and give this to a customer. The food itself was actually of good quality, which just goes I show that if this restaurant get the service right, it would be a good place to revisit. We were also aware of the neighbouring table having an issue with their food order but couldn’t hear what their concern was so can’t really comment on that other to say that they did have an issue and the staff were very apologetic. At the end of the meal we asked for the bill and there were two additional items (desserts) on there that we had not ordered. We questioned this and 30 seconds after explaining the situation, the waiter came back to us and asked us again what the issue was. Obviously he was not paying attention to us when we explained. The bill was corrected and we paid and left. In summary, the food was actually good but the whole service experience was disgraceful which stemmed from the front of house management from the moment we arrived. Would we return? This is difficult as the location is good and the food was good but the management attitude to customers was appalling. The jury is still out.
Had an absolutely brilliant evening with my friends at Aurum, the service was impeccable, cocktails were amazing and the food was great. Thoroughly enjoyed ourselves and will definitely be returning!
The food and service on Sunday was excellent - great location and we can't wait to come back! Highly recommend.
Service was fantastic - very attentive. The menu is not the usual menu we've had - no Lobster, no draught beer, The Chicken Tikka is different to a year ago (not as good) - and I ordered it expecting the same so was disappointed. I was also seated in the outdoor area that has the stones - it is very uncomfortable and makes you feel less special than the other diners in the better area.
Myself and 5 friends came for lunch yesterday to celebrate our 40th birthdays. It was absolutely perfect. Food and service were both fantastic and such a relaxed afternoon sitting on the terrace with a sea view. Will definitely be returning.
Lovely place, great atmosphere and brilliant staff. Food was also very tasty. Will be returning for sure!
Best place In southend !!
We always enjoy their style
I love the idea of Seven. I have been there a few times. Things I loved - the idea of small plates to share. Free parking for customers. Things I didn’t love - you don’t sell pints. The outside location where we sat is dangerous as the chairs are unstable in the pebbles. A person almost fell over when she tried to sit down. The service was ok but you clearly forgot my husbands order and I had already finished half of my food before his came out. There was no apology for this. You should also ensure your staff are aware of the issues you have with your card machine. It was a bit embarrassing when the waitress announced loudly to the manager that our card declined when in fact was the issue with your machine. You are competing with a lot of restaurants around Southend so you must take that into account. Look forward to visiting again.
Food and wine list excellent, whilst arranging a evening meal for a party of ten we was invited to sample the wines before choosing. Lunch and Evening meals always good, one of the best restaurants in the Southend.
Really attentive staff, the food was great.
Food was fantastic, as were the cocktails. Could do with more heaters.
Food was amazing and service by Jonathan made the day a great occasion and memorable