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The Arkle Bar and Lounge

56 Eastgate Street, Chester, United Kingdom, CH1 1LT
Restaurant info
Opening Information

Monday to Thursday
Open for morning coffee from 11.30am
Lunch Noon - 2.30pm
Afternoon Tea Noon - 4.00pm

Friday
Open for morning coffee from 11.30am
Lunch Noon - 2.30pm
Afternoon Tea Noon - 5.00pm

Saturday
Open for morning coffee and brunch from 9.30am
Lunch Noon - 2.30pm
Afternoon Tea Noon - 5.00pm

Sunday
Open for morning coffee and brunch from 9.30am
Lunch Noon - 2.30pm
Afternoon Tea Noon - 4.00pm

Open daily for cocktails and pre-dinner drinks except on a Sunday and Monday.

Facilities
  • Gluten Free Available
  • Business Lunch

About The Arkle Bar and Lounge

The Arkle Bar and Lounge is a luxuriously comfortable area of understated elegance and sophistication. Serving morning coffee, light lunches and traditional afternoon tea, it is also the perfect place for a pre-dinner cocktail and is stocked with interesting malts, vintage ports and a wide range of liqueurs.

Afternoon Tea is served Monday to Thursday 12.00-16.30 and Friday to Sunday 12.00-16.00

Cuisine: Afternoon Tea, British
Dress Code: Smart Casual

Availability

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Avios will be awarded within 14 days from dining.
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Visited On Monday, 23 April 2018

Following a recent experience of the "Lady Betty Afternoon Tea" at Bettys [sic] in York (which is at a similar price point), sadly, the offering at the Arkle Lounge seemed below par. Although dietary needs were met, the portion sizes offered seemed miniscule and it felt awkward having to ask for sandwiches to be replenished (once a waiter had finally been flagged down). By contrast, the waitress at Bettys made it known at the start of service, without having to ask, that refills of sandwiches and tea were available, and that any leftovers could be boxed and taken home. Unfortunately, the Grosvenor's scones felt rather dense and lacked a buttery flavour. Although the strawberry jam was simultaneously sweet and sharp, it was devoid of any strawberry taste. The sandwiches were average and the pastries were probably the best part of the meal. Service was friendly enough, but there was the distinct impression that they were in a hurry to get rid of you. For example, no sooner had the pastries been started, the three-tier stand was whipped away, as was the pastry plate when the cakes had been finished. Although the staff were professional enough, a little more warmth in their overall demeanor could be exhibited by some (Bettys, The Savoy, Claridge's and The Dorchester are excellent in this regard). It rather felt that service was overly efficient at the wrong times, but not quite attentive enough when it was needed. It is with regret that the afternoon tea experience at the Arkle was underwhelming when there is so much potential.

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Visited On Tuesday, 24 April 2018

On previous visits staff have asked if we want fresh tea, more sandwiches etc. I had to repeatedly call them over. Firstly the sandwich plate was taken away before we'd finished & without checking. Then our plates were removed after we'd eaten the savoury items but were not replaced. I had to request plates so that we could eat our scones. I requested a fresh pot of tea as the tea I had just poured & left in the cup was clearly stewed. We got fresh tea but I wasn't offered a fresh cup. I had to request one. The Arkle bar was only 1/2 full no atmosphere whatsoever. We took the cakes home as we'd tried a little bit but they were not to our taste but we ended up throwing them away as no one at home liked them either. The gentleman's afternoon tea was definitely not as good as it used to be. Finally a gratuity of 15% was automatically added to the bill. I know I could've refused to pay but I was so shocked I just handed over the cash & left. Overall an extremely disappointing and expensive experience. I won't bother again.

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Visited On Sunday, 22 April 2018

Overall, a very nice experience.

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Visited On Sunday, 22 April 2018

Service was fantastic, food was delicious as always! Worth every penny!

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Visited On Saturday, 21 April 2018

What a special experience for a special birthday treat. Made even better by the excellent and friendly customer service. Thank you all so much 😊

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Visited On Saturday, 21 April 2018

Was a lovely afternoon. Made my mums birthday special. It was nice that they were happy to bring out extra sandwiches or scones etc to your table. The gluten free afternoon tea was also really nice. Can’t wait to return

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Visited On Wednesday, 18 April 2018

Great service from the team and lovely food

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Visited On Sunday, 15 April 2018

We have had afternoon tea in lots of high quality hotels including the original (Langham) and Claridges. We have always been welcomed and never been moved to a desperate room. In fact hotels such as Claridges offer a children’s menu. There was no need to discriminate against children. Because of the location service was rushed and the atmosphere poor.

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Visited On Saturday, 14 April 2018

Lovely setting, relaxing atmosphere and superb service.

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Visited On Saturday, 14 April 2018

Lovely time and excellent touches such as candle and extra chocolate for birthday

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Visited On Saturday, 14 April 2018

The table was too small for 5 people. Initially we were left to pour our own tea: the teapots were too hot to handle. The sandwiches and cakes were delicious including the gluten free ones

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Visited On Friday, 13 April 2018

We could not fault it. We were made to feel very special . We had a great time. The food was delicious, service was excellent. Ambiance was perfect. We will definitely be returning & recommending it to all our friends.

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Visited On Thursday, 12 April 2018

Excellent service and atmosphere.

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Visited On Sunday, 08 April 2018

We have had afternoon tea in the Arkel Bar & Lounge on many occasions. On this occasion we came along to celebrate our wedding anniversary via a gift voucher bought for us by my parents. Our initial waiter Andrew was, I’m sad to say, very abrupt. He very openly discussed my dietary needs in front of other customers and the fact we had a voucher. We feel this cheapened our experience. The other staff that attended to us were discreet & polite. We feel overall the experience with this waiter did negatively affect our experience which is a shame as we have previously really enjoyed having afternoon tea in the Arkel Bar & Lounge.

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Visited On Tuesday, 10 April 2018

What a magnificent Afternoon Tea! Wonderful service, excellent food and staff who were attentive and friendly, yet discreet. It was a marvellous experience that I would highly recommend.

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Visited On Tuesday, 10 April 2018

A wonderful experience to be enjoyed on any special occasion, or just as a treat. A very traditional English event (Afternoon Tea) in a luxurious comfortable setting in the very heart of Chester

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Visited On Monday, 09 April 2018

Excellent food and service thank you

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Visited On Saturday, 07 April 2018

Went for birthday celebrations. Staff were courteous and attentive. Had the gentleman's afternoon tea - absolutely delicious. Ordered more food without extra cost. Cakes and pastries are made at the hotel that morning Faultless!

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Visited On Saturday, 07 April 2018

Always a pleasure visiting the Grosvenor.

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Visited On Saturday, 07 April 2018

Lovely afternoon tea and great service. Highly recommended.

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Visited On Friday, 06 April 2018

Beautiful place, very attentive

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Visited On Friday, 06 April 2018

Excellent food and wonderful service to celebrate my wife's birthday, would thoroughly recommend.

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Visited On Friday, 06 April 2018

Superb afternoon tea in great surroundings Very indulgent and made even more special by friendly attentive staff, who have a great sense of humour We keep going back

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Visited On Wednesday, 07 March 2018

It was my mums 89th birthday treat and when the staff found out they brought her a little something extra birthday treat. I will treasure the memory of that day forever. Thank you so much

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Visited On Tuesday, 03 April 2018

Relaxing quiet atmosphere Bearutiful crockery and excellent food Courteous service by all staff

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