Afternoon Tea at Down Hall Hotel

Matching Road, Hatfield Heath, nr Bishops Stortford, Essex, United Kingdom, CM22 7AS
Restaurant info
Opening Information

At Down Hall, we serve Afternoon Tea daily between 1pm and 5pm, as all our Afternoon Teas are freshly made to order, reservations are required.

Facilities
  • Families and Children Welcome
  • Outdoor Seating
  • Free WiFi
  • Private Dining
  • Disabled Access
Menus

About Afternoon Tea at Down Hall Hotel

Visit Down Hall Hotel and Spa to experience the much-loved English tradition of Afternoon Tea at its finest, with a choice of delicious menus combined with a selection of the finest teas make for an unforgettable afternoon.

Cuisine: Afternoon Tea
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
272
4 Stars:
98
3 Stars:
51
2 Stars:
26
1 Star:
11
Visited On Friday, 21 February 2020

Lovely experience, me and my mum went, only feed back would be the dessert part of the tea was extremely sweet and quite heavy maybe something a bit lighter would have been more enjoyable. Sadly we had to leave a scone each which we were quite upset about but couldn’t eat 2! All the food was very yummy and the tea was divine!

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Visited On Monday, 17 February 2020

Although it was noisy in the dining area this was just due to other guests. The service appeared a little chaotic at times & slow. Some ladies in the party were not impressed with the tea (being extremely weak). The actual quality of the afternoon tea was acceptable, not the best but not the worst ever taken. This is a convenient placed venue, lovely setting with an afternoon tea we would describe as ok but not the best.

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Visited On Sunday, 16 February 2020

Lovely venue. All the staff were extremely friendly.

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Visited On Saturday, 15 February 2020

We had a lovely afternoon at Down Hall. The food and drinks were excellent and the staff were wonderful. I would highly recommend it to anyone. Thanks very much

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Visited On Saturday, 15 February 2020

Excellent service by the waitress in the restaurant , Chinese or Asian . She was very attentive and so professional being friendly as well . We were a table of 9 at 3pm for my 50th birthday .

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Visited On Friday, 14 February 2020

The restaurant was practically empty but we were not asked if we were happy being seated right in the corner of restaurant next to a family of 4 - there was only 2 other tables occupied at this point yet we were all placed in the same corner. The staff didnt appear either professional or experienced and my tea came in a teapot which was filthy (I wish I had taken a photo) I worked at downhill approx 2 years ago and standards have definitely dropped. Disappointed

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Visited On Tuesday, 11 February 2020

Very pleasant afternoon with attentive staff

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Visited On Saturday, 08 February 2020

Very enjoyable time good food and we requested a change to smoke salmon sandwiches to ham sandwiches this was achieved with no fuss greatly appreciated this. Staff were excellent and the ambience in the room was warm and welcoming. This made our special celebration a wonderful experience

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Visited On Saturday, 08 February 2020

The food was nice and well made but nothing spectacular; the biggest asset was the staff. They were very attentive but without being intrusive. They were friendly and well informed - able to talk us through the teas on offer. And didn’t rush us, even though our booking time ran over. Highly recommend! And the grounds are beautiful!

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Visited On Saturday, 08 February 2020

The food was nice and well made but nothing spectacular; the biggest asset was the staff. They were very attentive but without being intrusive. They were friendly and well informed - able to talk us through the teas on offer. And didn’t rush us, even though our booking time ran over. Highly recommend! And the grounds are beautiful!

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Visited On Saturday, 01 February 2020

I just wanted to say a big thank you to all the staff at Down Hall. We had the best weekend from afternoon tea to relaxing in the spa to dinner then breakfast. All staff we found very helpful and accommodating. A BIG THANK YOU for making the weekend more than we ever thought.

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Visited On Wednesday, 05 February 2020

It was a lovely experience and we liked the venue as well.

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Visited On Saturday, 01 February 2020

A good Afternoon Tea at Down Hall for my Mums birthday. My only criticism is that the tea was too weak. We had a large pot for 3 - it definitely needed an extra tea bag. Also I noticed that when we ordered some more, due to running out, they just put more water in using the same original too weak tea bags! So our 2nd pot had virtually no tea at all. Hot water and milk! The sandwiches, scones and cakes were lovely.

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Visited On Wednesday, 29 January 2020

Excellent tea brilliant service concierge was particularly attentive and helpful

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Visited On Sunday, 26 January 2020

Lovely afternoon tea. Excellent service.

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Visited On Saturday, 25 January 2020

On Arrival staff were very friendly and accommodating and assertive, our menus were brought over and service was flowing,we asked for some more sandwiches as some of us dont eat salmon, but we had to wait 20 minutes and ask the staff three tines for our sandwiches once the sandwiches arrived one of us got lucky and eat part of a CHICKEN BONE! the rest was saved to show the staff, the member of staff was very apologetic and sent over some prosecco but we wernt drinking alcohol just tea so we kindly declined. We also had to ask twice for more tea and milk. Minus the chicken bone the foord was fresh and we had a nice afternoon. I did mention that we were there for mums birthday (when we went to clarages they sent over a little message in fancy writing with a little cake) but nothing here! Was a lovely place and would go back minus the little things that would make my 3 star rating a 4.

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Visited On Saturday, 25 January 2020

We have had a very disappointing afternoon tea. The service was the Pitts. 50 mins we waited to be offered tea. We had to ask 5 times for water and in the end we went and took it off a table ourselves. My gluten free tea was the worst I’ve ever had, sandwiches were tasteless and the scones were like sunken pancakes. I am a good baker and my scones are of a much higher standard. The whole thing was so upsetting as we had been planning this event for quite some time and you aren’t cheap! We won’t be returning again, which is a shame as the hotel looks lovely.

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Visited On Saturday, 25 January 2020

Service a little slow. Waited a while to be served after being seated. Had to ask for sugar for tea and then ask for jam for scones. Other than that lovely surroundings and the food and tea was delicious.

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Visited On Thursday, 23 January 2020

We had a wonderful afternoon tea expierience

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Visited On Wednesday, 22 January 2020

very enjoyable afternoon recommend it to everybody

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Visited On Saturday, 18 January 2020

Lovely place to have afternoon tea

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Visited On Friday, 17 January 2020

All aspects excellent to make a very pleasant afternoon.

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Visited On Tuesday, 14 January 2020

We had a lovely time with such a helpful efficient friendly waitress. The birthday cake and candle was a lovely surprise. Thank you very much

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Visited On Sunday, 12 January 2020

Room was well presented and service when arrived was good to check all dietary requirements. We were checked throughout time there to ensure had everything we needed.

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Visited On Sunday, 12 January 2020

I have been to many afternoon tea spots and although this is a beautiful setting for a function I thought the afternoon tea was sub par compared to others. The scones were dry and the cream was whipped instead of the traditional clotted cream normally served, the accompanying cakes were ok but when paying £30pp I think the quality should be better! The room used was very noisy with others seated very closely ordering of multiple menues. There are many pretty spots in the grounds but unfortunatly the breakfast room didnt make for a setting to host a birthday treat therefore think the experience would be better in another part of the hotel. The staff were very attentive throughout and I could not fault the service, just think the menu and quality of food provided for £30pp could definitely be better and the setting/atmosphere would greatly be improved if seated in a different part of the hotel. Unfortunately due to this I could not recommend the afternoon tea at Down Hall as it's currently served. Kind regards Kate

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