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Afternoon Tea at Down Hall Hotel

Matching Road, nr Bishops Stortford, United Kingdom, CM22 7AS
Restaurant info
Opening Information

At Down Hall, we serve Afternoon Tea daily between 1pm and 5pm, as all our Afternoon Teas are freshly made to order, reservations are required.

Facilities
  • Families and Children Welcome
  • Outside Seating Area
  • Free WiFi
  • Private Dining
  • Disabled Access
Menus

About Afternoon Tea at Down Hall Hotel

Visit Down Hall Hotel and Spa to experience the much-loved English tradition of Afternoon Tea at its finest! Served in the historic splendour of our lounge or Ibbetsons Tea Lounge, with a choice of delicious menus combined with a selection of the finest teas make for an unforgettable afternoon.

Cuisine: Afternoon Tea
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Avios will be awarded within 14 days from dining.
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Visited On Tuesday, 14 August 2018

Would have preferred higher tables and perhaps some background music.

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Visited On Saturday, 11 August 2018

I took my mum here for her 60th birthday and as it is such a lovely venue and the price per person is not cheap we had (wrongly) assumed it would be quite high end here. The service was amazing and the food was nice but the atmosphere really let it down unfortunately. We were surrounded by people wearing trainers and crocs! I had checked the dress code before attending and it said smart/casual - which I do not think trainers and crocs are. It made the experience feel a lot less special. I would expect somewhere with such surroundings and a £30 per head ticket price to have a stricter dress code. It may be a small detail but it really did impact on our experience.

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Visited On Tuesday, 07 August 2018

More variety of cakes. For example Victoria sponge, Meringue, Eaton mess etc.

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Visited On Monday, 06 August 2018

Our afternoon tea was arranged to celebrate an 80th birthday. We had not realised there was a wedding taking place which meant we had to use the Ibbetson Room rather than the lounge. However we were very comfortable in a welcomingly cool room. The service was very friendly, attentive and quietly efficient. The food was all excellent, we thoroughly enjoyed our afternoon and our birthday girl was delighted. We would be very happy to return.

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Visited On Sunday, 05 August 2018

We visited to celebrate my mother-in-laws 80th birthday. The food and tea were delicious and got lots of compliments from the rest of the family but what really made the occasion was the excellent service. The girls who were looking after us were friendly, cheerful, attentive without being intrusive, and very, very helpful. They were extremely good at their jobs and created a happy and relaxed atmosphere that helped us to have a happy time at Down Hall.

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Visited On Saturday, 04 August 2018

Fabulous time with my group. Wonderful customer service was provided even weeks before the visit with email exchanges and telephone calls regarding increases in numbers and dietary requirements. I felt quite unwell when I arrived and a lovely member of staff accomdated my request for some lemon and ginger, she really went out of her way to get me some I even had my own teapot and fresh cup. Ginger and lemon tea meant I was able to enjoy the remainder of my visit with my friends. Cakes and sandwiches were lovely and fresh. Grounds were simply stunning too. Thank you so much for all your help before and during our visit, we all had a wonderful time. Highly recommended. Hope to visit again someday.

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Visited On Monday, 30 July 2018

A very enjoyable Afternoon Tea with great service.

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Visited On Sunday, 29 July 2018

Wasn’t made aware that a glass of prosecco or champagne was extra until after it had been ordered, and it didn’t state this online or in a confirmation email as far as I am aware. The food however was lovely.

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Visited On Sunday, 22 July 2018

I am afraid we felt that the food we were given was not worth the £30 per head we paid. It did not reflect the images of afternoon tea shown on your website and was certainly not of the same quality or variety as we had on a previous visit to Down Hall

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Visited On Saturday, 21 July 2018

We had a lovely time, staff were very attentive and food was delicious! Thank you!

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Visited On Wednesday, 18 July 2018

My mum is gluten free and at Down Hall there gluten free afternoon tea was absolutely amazing, such great tastes. My mum was over the moon with joy. Thank you so much for a lovely afternoon.

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Visited On Sunday, 15 July 2018

We found the food very good, although an offer of more sandwiches would of been good, also my husband had coffee and was changed for his second pot, which was outrageous, also the 10% service was very high. When putting on functions outside more though should be put into service side of things.

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Visited On Tuesday, 10 July 2018

Fantastic afternoon tea, service fantastic and good value for money We will be back

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Visited On Sunday, 08 July 2018

We had a lovely afternoon and look forward to returning very soon.

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Visited On Sunday, 08 July 2018

We have visited the hotel on many occasions, todays visit was for afternoon tea which we had outside. It is a lovely setting with beautiful grounds. The tea was nice, Wimbledon themed, with a tennis ball designed desert type cake which was very creative. Usual selection of teas scones and finger sandwiches all of which was nice but a little pricey.

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Visited On Sunday, 08 July 2018

Lovely afternoon tea, with fantastic service. I love Down Hall, it’s a bit heaven in beautiful settings.

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Visited On Sunday, 01 July 2018

Sandwiches and scones were stale. Reserved a table in under an umbrella outside and there wasn’t one reserved. Manager was quite rude when I suggested they may like to review the bill as part of our tea was inedible. Lovely setting, terrible senior staff. Waitress was lovely.

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Visited On Saturday, 30 June 2018

Beautiful surroundings and friendly staff.Sandwiches were very nice and fresh. The plain scones were delicious. The novel twist of the tennis ball dessert to celebrate Wimbledon were also extremely delicious. All in all a very nice relaxing afternoon indulging in very well presented, tasty food. Thank you

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Visited On Saturday, 30 June 2018

Only complaint that did spoil the afternoon was that both my wife and myself could not be offered caffeine free fruit tea. As a large hotel I would have thought that fruit infusions would be available. The table across from us had gluten free cakes. Why no caffeine free tea apart from breakfast tea which we had to have?

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Visited On Saturday, 30 June 2018

Great food, poor service after originally being seated.

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Visited On Thursday, 28 June 2018

This visit was a part of my wife’s 50th birthday celebrations. First things first, the hotel and it’s surroundings are beautiful and the afternoon tea we had was delicious with not a crumb wasted. So what’s not to like? When we arrived it was obvious that there was a wedding taking place (happy couple posing for photos outside). We were shown to our table in a very pleasant room but it quickly became obvious that the room was situated between the room where the wedding took place and the bar. As a result, there was a constant stream of people coming back and forth with drinks and young kids running about- standard wedding stuff that you would expect. However, sitting in what to all events became little more than a corridor is not what we expected when we booked for a relaxing afternoon tea. We did make our feelings known and the bill was adjusted accordingly with a glass of prosecco on the house. Fair enough, but the shine had been taken off my wife’s big day by that time. Ironically, had we had a later booking then the wedding party would have gone through for their meal and all would be calm. Unfortunately by that point on this occasion we had eaten the tea. I suppose we possibly would return, as the hotel was lovely and the food first class, but going forward hotel management need to be mindful that your guests are not all there for the same reason and don’t want to be part of someone else’s event.

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Visited On Friday, 22 June 2018

Wonderful service from your staff

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Visited On Saturday, 23 June 2018

Really disappointed with our experience on Saturday. We booked our afternoon tea for 2pm. Arrived at 2, yet had to wait over 20 minutes to the afternoon tea picnic to arrive. No chairs available so had to wait in reception where is was busy and we were in the way. Didn't get a map of the grounds, someone overheard us say we didn't know where we were going so went and gave us one which was helpful. Unfortunately the map was so blurry you couldn't see anything on it. We sat down to enjoy our picnic to then find out we hadn't been given any jam for the four scones in our picnic. Really disappointed, its a lovely idea but was let down by service and silly mistakes. Unfortunately will not be returning.

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Visited On Sunday, 24 June 2018

Really enjoyed our afternoon tea this afternoon, especially as we were able to take a cake home as we were too full up to finish it all.

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Visited On Sunday, 24 June 2018

Such good service , the staff very friendly . The afternoon tea was first class

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