Mon-Sun: 10:30am - 10:30pm
- Car Parking
- Full Bar
About Acacia Restaurant and Garden Bar
The spacious Acacia in Ellerslie’s Novotel is open for all, guests and non-guests, running a buffet and a la carte menu. Head Chef Charlie Pihera uses sustainable and local produce to create a tasty selection of contemporary NZ cuisine for every diner. Sit in the beer garden just in earshot of the racecourse, or opt for a more serene dinner in the grand hall.
Accor Plus members enjoy their member benefits here.
Overall the food was good, I ordered carrots and broccoli with my Lamb and nothing else, it still turned up with other items on the plate. I had the steak the night before in my room, it was perfect, the carrots and broccoli were wonderful, but last night in the restaurant the carrots were less the satisfactory. The staff are good, a little pushy to get the orders but overall very pleasant.
2nd time here and again a poor experience with service. Ordered a bottle of rose from the menu, told it was out of stock, ordered the only other rose on the menu, told that was out of stock too. They only had an additional rose that wasn't on the menu. The server then poured one whole bottle of wine into 3 glasses - we were 4 guests so expecting the bottle to go around all of us. A wine bottle contains 8 drinks so the fact that she poured it all into 3 glasses - and then asked if we want another bottle so the last person could have some - is absolutely ridiculous. I don't know how servers here aren't trained to even pour wine appropriately.
Great quality food but poor service. Server didn't know how to pour sparkling wine - she just poured it right into glasses sitting on the table. Not putting the glasses at an angle, not going slowly to wait for the foam to go, just pour straight in. Of course it completely overflowed the glass and spilled all over the table. She proceeded to repeat this with the second glass! Thankfully the head server gave us a small extra bottle to compensate for what was a substantial spillage and waste. But servers should be trained on these basics.
The buffet selections has been trim per last year.
Few more non meat options on menu would be good
We opted for the buffet and thought it was awesome. Plenty of quality choice with oysters on the half shell, prawns, sashimi, whole cooked salmon, carvery and other meat dishes salads etc We thought the food was well presented and a reasonable price given the quality. The atmosphere was typical hotel, not much thought given to that. One of the chefs even came out and explained gluten free options (which was most things there) , they even made a special gluten free desert for her and brought it out when she was ready..we were impressed with this individual service when they seemed quite busy!. Would definitely recommend the buffet here.
This was a great place to take our guests. The food was great and good value for money.
Unfortunately found the food lacking in taste. Felt the menu was trying too hard with multiple flavors and ingredients. Did enjoy cheesecake desert but even that was a little firm/dry to be completely enjoyable.
Unfortunately the waiter threw my take away away. But he was good. If that did not happen I would have given him a four.
Everything was pretty amazing & love eating here 👍👍👍
Booking for Company Customer Christmas Lunch was made through the website. I received a call, but no voice message was left. I could not get hold of anybody who was able to tell me why I had been called after calling several times. Confirmation of booking was sent via email. When we turned up on the day, we were told no a la carte menu due to function, only bar menu available. Very poor service. Not impressed. Took our business elsewhere.
Excellent Service and Food
Very few choices of food and dessert
I am very sorry to say I thought 90% of your buffet was in eatable just not nice tasteless gluggy noodles cold chips soggy roast veges and the list goes on. You would be better off doing less food and concentrate on quality rather than quantity. I have never given a bad review but I seriously think it was just over priced and nasty. How ever your staff were very nice and no money changed hands so for that I say thankyou.
we sat outside and it was very nice, service was a bit slow, had to go and get waiter.
food was perfect. definitely worth the $59 dollars. loved the fact the steaks are cooked on the spot for diners and the seafood had variety to choose from. would definitely recommend and also come back again. I felt the jug of drinks were a little pricey but apart from that we enjoyed our night. so thank you
Brilliant event - loved it!
Great food, great music, great ambience, great event. We loved it!
Fantastic event - looking forward to next year already
Great service in very pleasant surroundings. Extensive menu with generous portions. Will definitely return
Novotel Greenlane has a spacious setup. The food is tasty and when the buffet table runs out is refilled promptly.
Good food with good service
Great atmosphere and excellent food, will visit again soon. Service was spot on too.
It’s awsom place but not happy with service need more alert and experienc staff
Great service by friendly staff, average food, thanks for complimentary dessert as it was our wedding Anniversary.