- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About Big Easy Durban by Ernie Els
Earning his nickname ‘Big Easy’ as much for his effortless golf swing as for his big heart and philanthropic efforts, Ernie Els is synonymous with all-round excellence; pursuing the best in sports and leisure, while always staying true to his love of family and country.
“Having travelled the world, I have developed a good feeling for what I look for in a restaurant – great hospitality in a fun, relaxed environment in which to enjoy the end of a long day – spending time with friends over a great bottle of wine and a meal,” says Els. “The ethos behind Big Easy Durban Restaurant is to achieve that.”
“We are excited to be part of one of the world’s iconic hotel brands through this partnership with Hilton and Durban offers the perfect launching-pad, with its laid-back vibe and idyllic weather. It’s a great fit.”
The staff at Big Easy had to go extra mile to meet our demands . A Special thank you to Sne who had to make sure everything goes according to plan. A big high five to Big Easy employees.
I feel Wine prices were blown out of proportion. I am an avid wine drinker and I feel these prices were not for Durban, yes you get foreigners, but more foot traffic from locals means greater turn over.
Service was terrible. People in charge of bookings need to be trained or retrained. The booking made was for a function which was initially for a party of 12. We began making payment about 2 weeks ago with the last payment being made this Wednesday 21 June as the number of guests increased to 16. From the beginning the payment became too much to handle for your staff (accounts department or other) as payment was being received from different accounts BUT using the same reference i.e. The ref given to us on the invoice. I had to mention to them twice that it was not stipulated anywhere that we had to make one payment and that it was out of my control. I had to email and call in on several occasions (spoke to Sine and Kerry) requesting confirmation of the payments and my guest number to which I was told that the accounts department was allocating and then I wouldn't get an answer and the whole process would start over. As of yesterday (the day of the function) I had no idea whether all payments were received and whether all my guests would be catered for. I had to call in once again and had to deal with a rude Kerry-Lee Wagner who only after asking for an email regarding confirmation, it was then sent 2 hours before my function. When asked whether they had setup for 16 guests she replied yes and I said thank you and she wasn't polite enough to even say you're welcome! What kind of interpersonal skills training has she received? There was no apology or any sense of urgency on the part of the people handling the booking and I'm quite appalled to think that a restaurant at a hotel such as the Hilton operates in such a manner. Regarding our waitress last night, we discussed the requirements of meals at certain times up front as we did not wish to be disturbed by people moving in and out during the evening's proceedings, this was totally ignored for some reason. Lastly, when people are making a booking at your private venue, kindly have the courtesy to advise them that it's not closed off in the sense where you can actually hear yourselves speaking, let alone hear speeches being delivered! Once again the ladies in charge of bookings were very aware that I was not familiar with the venue as I had requested photos of the private area for decor purposes.
We expected something else all together and the venue was totally casual and not as great as it looked in the pictures. Food was good. Service was good.
We had an amazing time, from the esteemed sommelier Mr Kunene who had us in stitches the whole time & ensured we knew all there is to know about wine, Janine who came out to greet us at the table & our waitress (forgotten her name but we called her Babes Wodumo) who took care of all our needs, they made an awesome team. We were disappointed when the advertised live entertainment didn't happen, but their service sure made up for it. Futhi Masinga
POOR SERVICE. WAITERS WERE VERY FORGET FULL AND HURRIED.
14 Dining in the private dining room & a "L" shaped table resulting in diners having there backs to each other was a little strange. Our meal orders got mixed up with diners receiving the wrong meal. Unfortunately not in the same league as a Little Havanna.
What an awesome evening It was our first time and it was out of this world! The food was beyond delicious and the service even better! Simon was our waiter for the evening, and what a friendly chap indeed! Thank you The Big Easy, it was a birthday supper that I will never forget Will definitely visit again soon :-)